Report: #1060580

Complaint Review: Charter Communications

  • Submitted: Wed, June 19, 2013
  • Updated: Wed, June 19, 2013
  • Reported By: VotewithYourPocketbook — Roswell Georgia
  • Charter Communications
    Duluth, GA
    Roswell, Georgia

Charter Communications AVOID Charter AutoPay scam at all costs-Take business elsewhere Roswell, GA Georgia

Show customers why they should trust your business over your competitors...

Customers need to rely on their service providers for accurate, reliable service, but Charter can neither be trusted no corrects their problems, when identified.  When one signs up for AutoPay, shouldn't one expect bills to be paid on time?  Today I was charged a late fee even though my AutoPay enrollment was weeks before Charter's due date.  Charter claims "it takes 45 days for the financial institution to process AutoPaynpayments" then charges a late fee.  What financial institution is this??  Charter's internet works okay but Charter's promotions are simply a scam to charge you late fees when constantg billing problems are Charter's fault.  After your first bill, Charter moves ahead your due date on your second bill. then claims your payment is late, marked on the second bill.  Complaints to th FCC are worthless but you might try contacting your local franchise committee when you encounter this problem.  Charter went bankrupt a few years ago, so implementing unethical policies appear to be Charter's answer to their financial problems.  FYI, my credit score is over 750 and I never pay bills late.  Do NOT trust Charter.

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