Complaint Review: CHARTER COMMUNICATIONS - Saint Louis Missouri
- CHARTER COMMUNICATIONS Saint Louis, Missouri U.S.A.
- Phone: 866-9372427
- Web:
- Category: Telephone Companies
CHARTER COMMUNICATIONS My charter phone bill this month was over $900. SAINT LOUIS Missouri
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CHARTER offered an unlimmited internatinal long distance package last year. And it was a great service until this happen. They are saying the offer expired three months ago. but they never told me, never sent a letter or call me to notify me. so i kept calling my country as usual thinking i have a good plan. but what was my surprise when i open the bill, $918 RIDICULOUS! I called customer service, but nobody was able to fix anything. 2 hours on the phone, they just kept passing the ball to a "higher customer service level", i know i made the calls, but it was THEYRE FAULT for not notifying the customer when they make changes to your account. they have the worst customer service ever! I even spoke to a supervisor, but she was talking like a machine, same speech over and over. "Sir. I understand your frustration, but at this point there is nothing we can do about, your offer expired a few months ago". But she could not explain to me why i was able to make those calls for two months without being charged. i guess they just noticed and decided to charge me all that money. I dont know what operating sistem they use, but obviously i does not work, not counting they useless c.s. representatives.
jose
fort worth, Texas
U.S.A.
This report was posted on Ripoff Report on 02/15/2008 10:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/saint-louis-missouri/charter-communications-my-charter-phone-bill-this-month-was-over-900-saint-louis-missour-309350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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