Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #653739

Complaint Review: Charter Communications - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Tom — San Francisco California Virgin Islands (US)
  • Author Not Confirmed What's this?
  • Why?
  • Charter Communications San Francisco, California United States of America

Charter Communications Won't accept employee issued receipt San Francisco, California

*Consumer Comment: The statute of limitations in California is 3 years, tell them to go to hell.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Need help sooo badly...



2007: 

Ended service with charter because I was moving from Southern California to Northern California. Paid bill but unfortunately packed my cable box.

Called Charter and they stated that there was a service location in Capitola, CA where I could drop the box instead of having to drive 400 miles.

Dropped off box and luckily demanded a receipt.



Fast forward to 2010:

After countless faxes of my employee issued receipt to "Cash Management" at Charter and by now days spent on the phone with a collection agency demanding payment for missing equipment, it all comes down to the fact that the "Cash Management" department for Charter Communications doesn't want to accept the receipt because an employee of their own company filled it out incorrectly.



I have been promised on multiple occasions by the billing department that everything is fine and that they are simply filling out paperwork to send to the collection agency. Well, 3 years and counting that this is still an issue. I have had charter employees access their records and show that the equipment in question is in Charter's possession, but it is merely too late and that the collection agency now owns the account.



Why not send receipt copies to the collection agency you ask. Simply put, Charter changed my account number. When I rented the equipment it was under account "X". When I returned the equipment, it was returned under account "X". When Charter sold my account to a collection agency, it was sold as account "Y". The collection agency can't accept a receipt if the account numbers don't match. Charter says it shouldn't be an issue but the Collection Agency can't contact Charter.



What do I do?

This report was posted on Ripoff Report on 10/21/2010 03:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/san-francisco-california-/charter-communications-wont-accept-employee-issued-receipt-san-francisco-california-653739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

The statute of limitations in California is 3 years, tell them to go to hell.

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, October 22, 2010

Then dispute the Credit report saying (And showing )The receipt, with an explanation Charter changed the numbers (Provide an old bill with the same number as the receipt, that ought to do it)

Do this AFTER the three years has pssed from the date of the receipt.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now