Charter Communications Inconsistent Service, Bad Customer Service San Luis Obispo, California

Hello TheRazorOnline,

Random slowdowns and intermittent signal noise would make me upset too!  I have reached out to local tech ops to determine our next steps.  Once I hear back, I will be in direct contact with you.  Just as a reminder, if you are ever having trouble getting an update, you are always welcome to contact my team directly.  Here is our e-mail address: Umatter2Charter@chartercom.com. 

Thank you,
Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com

Despite several assurances that they would help improve my family's service, Charter Communications has not called us or e-mailed us with any updates. What they kept telling us is that they would provide updates on the construction of a new node, which would theoretically reduce random slowdowns and intermittent signal noise. We've received no calls, no e-mails, no correspondence and it appears they've completely ignored us.

There are no words in the English language to describe how deceitful and dishonest this company is.

Bait and Switch Fraud IS the cornerstone on which this entire corporation is built.

They should not be allowed to do business in San Luis Obispo County, period.

They should not be allowed to business in the State of California, period.

The United States Government should break up this company, into several smaller corporations.
They serve 6.3 million customers, and only have the resources to service 2 million of them.

Our cable communications charges SHOULD BE uniform, the same price for the same services---FOR ALL CUSTOMERS.
NO MORE "negotiations."
NO MORE "contracts."
Charter IS a utility company.
Therefore they SHOULD be strictly regulated just like ALL other utility companies.

DEMAND that these seedy bait and switch artists be PURGED from your community.
DEMAND side - by - side competition, from other cable companies.
DEMAND an alternative provider -- CABLE MONOPOLIES are illegal.

I'm now having issues with some channels on my television -- channels that I pay for. However, Charter is now telling me that those channels were part of a package (Digital View) that I never had, and I need to pay $5.00 for those channels. This is essentially extortion.

To answer your question, my issues have not been resolved since I filed the report. I'm sending you an e-mail with all the information you requested.

Hello Aaron,

My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  I truly apologize for the trouble that you have had in getting your issues resolved.  After working with my team, as well as Corporate Escalations, has your issue been resolved?  Please send us e-mail at Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby RipOff Report Aaron in the subject line so that I can keep an eye out for the e-mail.  We are always ready and willing to help in any way possible.

Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.

Looking forward to resolving your concerns!

Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com