Complaint Review: charter communications
charter communications advanced billing, changing prices, no detailed billing, late fees
I ordered charter cable TV service and did a bundle for TV, internet and phone service. The price for the bundled package was $29.99 for TV $29.99 for internet and $19.99 for phone service. Charters famous commercial states no other charges like the other companies so I was a little surprised that my monthly $79.97 services package ended up being $124.00 per month. Plus when I ordered the service on 01-03-2013 I was told it was free installation and free equipment and the soonest They could get a tech out was 01-19-2013 stinks I had to wait 2 weeks but oh well. Then I get my first bill 4 days later for $224.00! So of course I called and was told that I had to pay for the install and a month in advanced. So I asked how much the free installation was and was told $19.99 and still charter couldn't tell me what the other $44.00 in charges was for not to mention they sent me my first months bill and tacked on 2 full months plus a late fee of $7.95 4 days after my service started? Oh and what about charters no gimmicks and fees commercial? Isn't that false advertising? Then I noticed my monthly $224.00 bill turned into $300.00 in November 2013 I guess charter decided to up the price after a year of service how ever I haven't had charter service for a year yet its only been 10 months. I also noticed my TV portion of the monthly bill was running me between $49.99 per month up to $79.99 per month and when I called I was told I kept ordering TV channels from the cable box. OK first of all I had no clue you could do that but soon realized you could when I watched my mother in law who has no clue she just flips through the channels and when she got a blue screen asking OK or cancel she just clicked OK. Any ways I find it to be a scam being charter is going to charge me for these stations so called ordered from the box but can not give me s detailed TV bill? How am I supposed to know what was so called ordered?
This report was posted on Ripoff Report on 01/21/2014 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/charter-communications/select-stateprovince/charter-communications-advanced-billing-changing-prices-no-detailed-billing-late-fees-1117349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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