Report: #1134705

Complaint Review: Charter communications

  • Submitted: Sat, March 29, 2014
  • Updated: Mon, March 31, 2014
  • Reported By: Jennifer — Helena Montana
  • Charter communications

    , Select State/Province
    USA

Charter communications Dishonest in sales and put virus on computer with software that they can't get off. Missoula Montana

*UPDATE EX-employee responds: virus

Show customers why they should trust your business over your competitors...

Take whatever they want out of your bank account without any warning or notification. Lie in sales - not sharing that they will raise your prices the longer you stay with them (didn't do this before they were Charter). Put a virus on my computer with their software and have not been able to get it off after almost a year of continual calls to them.

They have put this customer through hours upon hours of calls to fix things only to not fix them and then to raise rates without notifying me. Was a customer for years and while there is no contract they talked me into a triple play when it switched to Charter, stating it was a way to save money. One may note that you're not informed during the sales pitch that in one years time your bill will increase by about 50%. I've personally asked that my recorded call be brought up and that they be caught in this scam. 

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This report was posted on Ripoff Report on 03/29/2014 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/charter-communications/select-stateprovince/charter-communications-dishonest-in-sales-and-put-virus-on-computer-with-software-that-the-1134705. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

virus

AUTHOR: cableguy67 - ()

There is no way that charter put a virus on your computer first of all we dont install software our job is to make sure that your internet is working. Its not our fault that your browsing habits caused you to download a virus. The only software you can install from charter is the security suite and it is basicily the same software that mcafee and norton use. Ive seen it many times customores complaining about how slow their computer is only to find out that because they were surfing porn or other shady websites that malware was downloaded or virus was uploaded. To prove the customer wrong i would take my lap top computer connect it directly to their modeem and show how fast my computer was running. I think that your just making this up for attention to get free cable and internet

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