Charter communications Bad service and just plain tired and irritated Smithfield Virginia

I have read so many things about charter that I hate to just add to it, but i have had it. i have been with charter for years. The tv service and internet has been ok to poor. I have 4 kids a wife and a dog and somebody is always over here. All my services are being used by somebody at some point if the day. We'll ever since around February 2013 I have noticed about once or twice a week my internet goes out. The modem just goes all green then by morning it's back on. I called they give me all kinds of excuses none fix the problem. I was paying for their speed boost for years never got the speeds promised. Instead of a refund they wanted me to pay another 100 plus dollars to get a special line and that would ensure I get the speeds promised ( up refundable) . Now get this they take my money for years offer no reimbursement then want to charge me even more money to get what I was already suppose to be reciveing. This is not even why I am writing this. I amcurrently using    y cellular data because at 130am my internet has went down again this is when I get a chance to relax everybody sleep I put in my headphones load up my call of duty and no service. this is the 4th time this week. Ever since August of this year my service is going down at minimum 3 times a week from anywhere to 3-5 hours. If anybody offers anything close to a descent data service out here I'll pay.i have called the phone company to see if they will give me three DSL lines. I am willing to pay for a product but I will not continue to be cheated. I am very unhappy.