Charter Communications Poor custmer service, false advertisement, decietful practices St Louis Missouri

I have used Charter 5MB cable internet for about a year now. I have spent over 12 hours on the phone with them. First of all, they tried only giving me 3MB access. I am computer literate, and immediately tested the connection when I could. I called, and informed them. They fixed it on their end, and I began to get a near 5MB service.

Things were fine for the first three months, then everything went downhill. 6/24 hours a day my internet speeds are closer to the 2-3MB download instead of the 5MB I pay for. Latency is fine half the day, then over 1000ms the other half day. They have sent out 5 technicians who offer no fix.

Customer service has me do the exact same thing everytime I call, and it never works. Therefore, everytime I call, I spend 45 mins on the phone, resetting my computer and modem over and over with no avail. Then magically, the next day all is fine for a while.

I have tracked the issue down to two things, one being their St Louis area switch. Pings after that switch skyrocket into the 500ms+ range. The other problem is someone hoarding the bandwidth around 9pm-midnight, in which Charter can't confirm or fix..........

All in all, a TERRIBLE service, and dealing.......AVOID at all costs. You would be better to get a 100% reliable 3MB DSL service than their cable service.

Bamaz28
Fairview Heights, Illinois
U.S.A.