Report: #673478

Complaint Review: Charter Communications

  • Submitted: Mon, December 20, 2010
  • Updated: Sun, December 26, 2010
  • Reported By: Anonymous — Worcester Massachusetts U.S.A.
  • Charter Communications
    Higgens Road
    Worcester, Massachusetts
    United States of America

Charter Communications Company showed alot of Christmas spirit and shut cable tv service off 4 days before Christmas. Bill was paid and arragments were made. Worcester, Massachusetts

*Consumer Comment: Don't waste your time responding to Whitten Henderson!

*Consumer Suggestion: Easy solution! Just pay your bill on time, and no disconnects!

*UPDATE Employee: Charter Communications

Show customers why they should trust your business over your competitors...

Have had Cable Service with this company for a long time, and they showed their true loyalty to us being a customer. They sent someone up this morning to shut the service off at the pole. This is 4 days before Christmas...have been a customer with the for over 15 years. I guess we will be having a white christmas after all. This company complely sucks, their customer service is awful. They are the only service you can get around here. I just wanted to let people know How Charter Communitcations likes to show its Christmas Spirit....

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Updates & Rebuttals


#1 Consumer Comment

Don't waste your time responding to Whitten Henderson!

AUTHOR: Anonymous - (U.S.A.)

I wasted my time responding to Whitten Henderson.

Got a " boiler-room" response from one of his associates! (He was supposedly out -of town for a few days) Same ole, same ole.....we're sorry for your inconvenience, but we are the BEST compnany!!!!!

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#2 Consumer Suggestion

Easy solution! Just pay your bill on time, and no disconnects!

AUTHOR: Steve - (U.S.A.)

The bottom line here is that if you pay your bills on time, as agreed, you don't have to worry about being disconnected.

And, you must be seriously delinquent before you will ever get disconnected, or have a history of late payments. I would bet you are a frequent late payer.

You have some sense of entitlement like you can be late without recourse by the company, or that they owe you something. They don't, and you can't.

Maybe you just can't afford to have cable.

Maybe you should take another look at your budget, and your priorities.

If they suck so bad, why have you been with them 15 years?

You say they are the only option, but I know of a few satellite companies you could get, or you could put up a super antenna and get it for FREE!

And, Dec 20th was a MONDAY! Christmas was SATURDAY. This means you had 5 days to pay the bill and get re-connected if you chose to, or if you were able to pay.

The REAL rip off here is on your end ans you expect to keep recieving service for which you have not paid for!

So, who is really the rip off artist here?

Lose the sense of entitlement.

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#3 UPDATE Employee

Charter Communications

AUTHOR: Umatter2charter - (USA)

My name is Witten Henderson, and I am a Communications Specialist with Charter. I would first like to apologize for the trouble you have had with the disconnection of your service this holiday season. My job is to resolve exactly these sorts of concerns, and I would be happy to look into this issue to make sure all concerns are addressed. Please send me an email at with the name, address, and telephone number of your Charter account . In your e-mail, please put CharterWitten in the subject line, so that I can keep an eye out for it.

Thank you,
Witten Henderson
Social Media Communications Specialist

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