Charter One Bank, Charter One Bank, Attn: Scott Swanson Charter One Not Your Typical Bank Chicago, Illinois

egional assistant branch manager. I asked mr. graszer was there any way they could reverse about $700 for two weeks so my rent check could go through the bank and charter one could put the fees back on my account in two weeks when I get paid again. he said no, and that the only solution he had for me was to close the account. I told mr Graszer I was a long time customer I have had the accoI am a long time customer of charter one bank in chicago. I have had a frequent problem with insufficient charges of the past couple of years. in the past five weeks I have paid $1599 in insufficient fund fees.

I am a single mom who brings home about $1600 the bank fees eat two of my last pay checks. I had no money for rent, gas, food etc. I borrowed money from family members, my retirement account at work and any money I had went into the account but it eat my money. to survive I wrote checks for food and gas that of course, bounced but I did not have choice in order to feed my children and get to work.

I contacted charter one on september 10, 2008 and spoke with a Chris Graszer, runt for nearly 20 years and I the bank makes lots of money off me and I just need one favor. he told me he would see what he could do for my and call back. he never called back even after I left three voice mails. I called and called until he picked up on September 12, 2008 and he was very rude and said my rent check will bounce and that it is my fault you are spending more money than you earn. he told me I should close the account because I could not manage the account so close it.

I explained the bank makes money from poor people like me off the fees they charge and that you have been for years. He said he was not going to anything to help I had used my debit card twice in two weeks to buy grocery and medical supplies. I explained when I used the card my account was positive and I been putting all my money in charter one so, I had to use the card to buy food to live and I must have the medical supplies for my sick daughter. He said we are not reversing the fees ever for me again and told me to close the account. I explained my rent check was going to bounce and he said that was not his problem and told me to come up with another solution.

Michelle
Elk Grove village, IL 60007, Illinois
U.S.A.