• Report: #102398
Complaint Review:

Charter One Bank

  • Submitted: Fri, August 06, 2004
  • Updated: Mon, April 11, 2005

  • Reported By:slc Utah
Charter One Bank
West Main Street, Kalamazoo, MI. Nationwide U.S.A.
  • Phone:
  • Web:
  • Category: Banks

Charter One Bank misleading and provides zero customer servcie. complained about the service and lack of professionaism and my account was closed. made false and misleading remarks Kalamazoo, Michigan

*Consumer Comment: Not even close! if any of it were actually true

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From the opening of my checking account with charter bank. They mislead me and told em outright lies. People identified themselves as managersa nd were not.

Another as a financial palnnera nd was not!

The tellers chewed gum while talking to customers.

I was promised $50 to open any type of direct deposit and was not given the $50 until i copmplained. the regional manager was arrogant and made angry deraugatory remarks to me.

I even tried to be kind and gave one of the tellers a beautiful framed photo. I treated them courteously but questioned the integrity of some of charter ones staff and was met with rudeness, was told by management to "shut Up" and one person outright identified herseldf as something she was not

this bank has no integrity

slc, Utah

This report was posted on Ripoff Report on 08/06/2004 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/charter-one-bank/nationwide/charter-one-bank-misleading-and-provides-zero-customer-servcie-complained-about-the-servi-102398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Not even close! if any of it were actually true

AUTHOR: Emily - (U.S.A.)

Your Situation would have been a sad one if any of it were actually true. The day you opened your account everything was fine. The direct deposits you speak about were not according to to guidelines. Nobody tried to cheat you out of anything. You were finally given the money because you yelled and insulted the staff. Nobody is going to sit there and take it.

The manager that you claim told you to shut up, you never even saw in person or spoke to for that matter. The arrogant manager you speak of proved a valid point and you did not like it. The incident that got your account closed was when you were screaming into the drivethru because you weren't being helped fast enough. You speak of professionalism, well there is a little bit of that required from the customer as well. And you will only be treated as well as you treat everyone else.

My suugesstion, get the chip off your shoulder, the world doesn't hate you, yet!
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