Charter One Bank Don't work here EVER!!! Southfield Michigan

This issue has now been resolved

This issue has now been resolved

This issue has now been resolved

I am a former employee of Charter One Bank in their business banking department. What a horrible place to work, poorly managed, poorly compensated, poorly trained; or well should I say not trained at all....

Lets start from the begining. This company protrayed this job to be everything that it wasn't. The job was supposed to be a small business lender instead we were told to run around the city looking for checking accounts, not the most ideal thing to be doing especially for a college grad with many years experince in banking.

Also as a business banker, knowing that I would have a territory of branches I expected to be somewhere near my home. OOPS I thought wrong, the closest I ever got to my home was 31 miles away. I kept hearing promise after promise about getting me closer to my house. Never Happened.

Secondly, this department is so poorly managed that the executives had no idea what was happening from region to region, and they were promoting people into management that first, had NO management experience, and secondly never finished college.

This is how bad it got. There was a region-wide conference with business bankers and business banking executives in February. I was planning on going until a close family member passed away the day before the conference. Upon calling my manager, who I thought would have been sympathetic, I was told and I quote "IF THERE WAS A DAY THAT I NEEDED YOU TO BE THERE THIS WAS THE DAY." My mouth dropped. I was even asked, oh can you goto the funeral then meet us in our meeting!!!! I obviously stood my ground and said this is a family affair and I will not be distrubed. The manager could not make a decision on her own, the manager called her boss to ask him if it was alright if I attended the funeral of my family member. Unbeleivable.

Lastly, there is such a lack of training in this job it is unbelievable. I spent maybe a day in training learning products, services, and computer systems. They expected me to be able to produce and function effiecently. Ya Right. I hit the road not knowing what the heck I was doing.

There is a credo that Charter One Bank attempts to follow; Customers, Colleagues, and Community. The philosophy behind this is that they want the bank to be the best bank possible. Quite frankly they do an unbelivable job with their customers and with the community. The problem is that they don't deliver their commitment to being the best place to work. My experience they do not create a caring enviroment especially the part about helping out in times of personal difficulty.


This is just bits and pieces of what goes on at Charter One Bank. I would never work for them again, nor would I ever suggest anyone to ever work there. Cosmo xxxxxx Michigan