Charter One Bank Ripoff Arbitrary Charges Sterling Heights Michigan

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.

I AGREE!!! You should have had better service from your local bank, you should have been notified earlier. I don't post very many rebuttals on here and I definatly don't always agree with the bank. I believe customer service in most companys has gone way down. You should have been given a contact to help and I'm not sure why you didn't. I work at Charter One in upstate New York and that is part of my job. I am the contact for business customers. I was just tryong topoint out you should look into the bank who returned your check. I am very sorry if you took my post to mean you were wrong, that wasn't my point.And if you had read any of my other posts, you would have read the one that stated I would have given back a woman all of her fees. I do take pride in my job, but that to me includes customer service. I would have handled this differently if it were in my branch, and am sorry you aren't happy and do agree that the time that you are notified is not acceptable. Again, not all bank employees feel we are always right,never said it was your fault, agreed with you for the most part, just offering opinion about it.

Ok, the $20 fee would be fine then, but what about the overdrawn checks I was charged for on the 23rd?

Trust me, I get a notice I owe money within two days, that you cannot dispute, I have proof including the enevelopes and dates that the fee notices were mailed. It took 12 days from the initial deposit to notify me, and even then the letter was very vague. If I was called within 8 days I could have held off on writing the other checks.

I have worked with different banks looking to find one that works with me. The bank can waive the fees and should wave the fees if it wants to keep my business, I know this because as I stated I am testing a few banks to find the ones that work with me before I give them the honor of handling multiple sizeable checks. 2 other banks have given me concessions on my account and called to follow up to see if I was happy.
Charter One assumed because I opened the account a few months ago that I had a new company and was not important enough to waive a bad fee, I know this because of comments made.

Charter One was the only bank that did not assign a rep to work my account as a direct point of contact.

Can you now attempt to explain to me why I should entrust a large sum of money to your bank? When it is easier to work with another bank?

I find it funny that to every dispute posted here that you comment on is always clearly the customer's fault and standard practice. Isn't the customer ever right? Why would anyone patronize a bank that thinks charging fees will keep customers happy? Most of the complaints are based in poor customer service after the fees are charged, such as fees not being explained to the customer, bank employees not taking charge of the problems, to the long amounts of time it takes for not a resolution, but simply an explanation or answer to a question. Timing involved in banking is crucial, Charter One seems to drag it out.

You can deny this, but I have found other institutions where this has not at all been the case.

I am sure you take pride in your company, but too much pride can get in the way of seeing what can help make a customer happy and keep them for the long run.

I do not expect perfect service as I am not perfect, but I also know when I am not happy with a service and I know how to leave. If you really are an employee, your posts to the other comments should at least be a little more sugar coated than what I have seen. Empathize with the customers a bit, it might do wonders.

If I were to ever perfom the service my company offers for your Bank, I would bend over backwards to accomodate your company and I will give a concession to customers I know are wrong if I believe the customer had his or her intentions in the right place, and believed them to be a good customer. I have learned hiding behind "standard rules" will anger people in ways that you can never gauge.

Clearly when I deposit a check in an account I have no further ability to control what happens, and when something bad happens you have an opportunity to make me feel either great about your bank,or very unsatisfied with your bank.
Currently I see no advantage in continuing to use Charter One services in an way.

While I agree you waited a long time to recieve this check, it was not Charter One that decided to return it. It was the bank it was drawn off of. 5 days for them to get it back sounds right, from Charter One to them and back. As far as the fees, all banks charge them. I think your complaint should also be directed at the bank who refused to pay the check, and it should be them you are questioning why.

I do believe the person you talked to could have tried harder to find an axplanation, there are always people to call that can help, it wasn't a bank error. It wasn't Charter One that decided to send it back to you for improper endorsement,
it was the other bank.