Charter One Ridiculous Policy Chicago Illinois

I use to love my bank and had no complaints about them until now. Charter One has recently changed policy and is now charging enoumous fees if u go negative in your 'available balance'. the only problem with that is it is impossible to keep track of!!

I am very detail-oriented and keep pretty good track of my finances. But there are times where it is impossible to track every transaction; my example being that I had recently returned something to an online shop; the shop ended up automatically charging me for using their return label; this ended up bringing my available balance to -.20 (yes, twenty cents) and Charter One charged me $35 for this!!

I would have much rather have them decline my card; now i have to 'triple-check' my acct in my head every time i swipe my debit card. Very ridiculous. I cannot believe they treat their customers this way. I have been a customer for over 5 years. I am planning to change banks VERY soon.

N n
chicago, Illinois
U.S.A.