Report: #1360882

Complaint Review: Charter Spectrum

  • Submitted: Thu, March 09, 2017
  • Updated: Thu, March 09, 2017
  • Reported By: Nancy — San Luis Obispo California USA
  • Charter Spectrum

    Nationwide
    USA

Charter Spectrum Customer dis-service lies Nationwide

Show customers why they should trust your business over your competitors...

On February 23rd, I called the Charter Spectrum customer service number to get a quote as a new customer for new service.

The person I talked to gave me a good offer $54.98 for home phone and Internet. He said my Internet speed would be 4.0 (THIS WAS A LIE)I said “I heard that I can keep my same number” and he said “You will have your same number as soon as your new service is installed” (THIS WAS A LIE))

I also said that I don’t want to pay for installation and he said “No problem. I am going to give you the credit for that.” (THIS WAS A LIE)

I said “I don’t want to pay for set up either” and he said “There is no set up fee.” (THIS WAS A LIE)

I realized that the deal I was getting was too good to be true so I called Charter Spectrum customer service. We realized that I was not being set up for wireless so we added that service. I told that girl that the first man said I would not be charged a setup fee and she said that I was being charged a setup fee. Then she said she would take that fee off (THIS DID NOT HAPPEN)

A week later, on March 1st, the equipment was installed. The service man said “Here is your new number” and I said “No. My old number is being ported over.” He said “I don’t know anything about that.” So I tried my phone and it had not been ported. I called Charter Spectrum customer service and she said “I see that you ordered service in a store.” And I said that I didn’t know what he was talking about. I used the number from the Charter Spectrum website. Then he said “You must have got that number off of a flyer or something” And I repeated that I got the number from the Charter Spectrum website. Then she told me that my number would be ported within 24 hours (THIS DID NOT HAPPEN)

I called the next day and was told AGAIN: “I see that you ordered service in a store.” And I said that I didn’t know what he was talking about. I used the number from the Charter Spectrum website.” Then he said “I don’t know what happened. This port order was not done correctly. I will submit this today” (THIS DID NOT HAPPEN)

I tried using Charter Spectrum CHAT on line so that I could make a copy of what was said (and I have the copy)I told  “Kandice F” that I was promised Internet speed of 4.0 but I am only getting 2.5 and she started to double talk me. I gave up and said that my phone number had not been ported over like I was promised and “Kandice F” said I needed to “contact our service delivery department” and gave me this number: 1-855-455-7506 and then she hung up on me.

I tried the number 1-855-455-7506 and it was for vacation sales company. I tried again, thinking I had dialed wrong and then I found out that Kandice F did this deliberately. I know this because the Charter Spectrum customer service CHAT people do not have a number for the service delivery department.

I tried again with Charter Spectrum customer service CHAT and got “Brandon H”.  He said he could not help me and he said he does not have a number for the service delivery department. He gave me the number for Charter Spectrum customer service: 1-855-757-7328.

Then I looked at my bill on line. I was being charged for installation and set up! I called Charter Spectrum customer service and she said that no one is allowed to offer free installation! So now they are refusing to take responsibility for their employees actions. I guess the employee can just promise you anything to get your business and then Charter Spectrum customer service just says “Too bad. They aren’t authorized to promise you that.”

I waited two more days and called Charter Spectrum customer service. I was told that the port order was still not completed correctly and that I would have to call and order a porting. I said that this was not my job to do. After much arguing, he said he would do the port order and it would take effect in 2 days (THIS WAS A LIE)

I called Charter Spectrum customer service again and was told AGAIN that the port order was still not completed correctly. I said that I did not want that same answer. I said that I wanted something done. The phone call lasted a very long time and I was placed on hold a very long time. Then he came back on the line and said that “AT&T said it would be March 9th” when my number was ported.

Today is March 9th and my number is not ported so I called Charter Spectrum customer service. He told me the port order was cancelled and it was my fault for cancelling AT&T before the port was done. No one ever said to not cancel my AT&T (or I would not have done it. Charter Spectrum customer service also said that I could not have the number unless I called AT&T and signed up for AT&T again, got my number back, requested that the number be ported to Charter Spectrum, and then re-cancel the AT&T.

I called AT&T customer service and I was told that they (AT&T) never received a port request (from Charter Spectrum) and it is NEVER the customer’s fault if a port is not done, and a port-over never takes more than 24 hours.

 

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This report was posted on Ripoff Report on 03/09/2017 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/charter-spectrum/nationwide/charter-spectrum-customer-dis-service-lies-nationwide-1360882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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