Chase Auto Financing Mazda Capital End of lease, extra check $280. sent in error, company claims car must be sold before my account can be reviewed. Phoenix Arizona

I ended my lease on 8/11/17 when I purchased a preowned Mercede's SLK.  The Mercede's dealer did not want to purchase the car.  It was in excelent condition with mialage way below contract. The said they would return it to the Mazda dealer just up the road.  Inadvertantly one extra payment was sent by my bank to Mazda Capital in error.

9/8/17: I spoke to the End of Lease Department about the payment that was sent in error for $280, to find out when I could expect a refund check.  I was told that the $1400 was received and that they would review my account and if there was a credit they would send a check.

9/22/17: I spoke with Aneeshah agent #R389322, who said that the account will be reconciled after the car is sold according to the contract I signed.  After reviewing the contract I saw that indeed there was a clause which explanes the Realized Value.  It states that Mazda and Leasee must come to an agreement.  When the Mercedes dealer called Chase Capital they agreed that I could end my lease if I paid off the $1,400 owed which I did.  This satisfied the contract.  

The contract further states; If we can't agree after 10 days from the termination of the lease, they auction the vehicle or obtain at least three wholsale bids from bidders ready, will and able to buy it for the amounts they bid.  In either case it's been more than 43 days and I have yet to hear from Mazda Capital about my account.

So now they are holding my money hostage until the car is sold.  I can't even find out where the car is. I called the dealer where the car was turned in, they said that the bank picked up the car, but don't know where they took it.  I searched the internet with the Vin number and could not locate the car.  I have contacted my Lawyer, and if I don't get any satisfaction soon I will persue this legaley.  

Carol Donahue