Complaint Review: chase bank - Nationwide
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- chase bank Nationwide USA
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- Category: Banks
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chase employees are awful, rude and incompetent. me and my wife just spent over 4 weeks and it feels like 100's of hours of our time being transferred around and lied to. i don't think many of there employees even where paying any attention to what i was saying it was a waste of my time and theres. The where just wanting in till it was time to go home. MY request was a simple information request about a check that we did not get. At any other company this take at the most a 20 minutes. what did work was calling the CEO number 212 270 1111. They will try to transfer you to a call center where the employees are again awful, rude and incompetent. Do not let them transfer you. Demand that the person that answer the phone updates you about the status of you case. the will lie to you and hang up on or put you hold. you may have to call a couple of times. this is the only thing that works. only till this CEO number is tied up will any of the departments help you. its sad i had to do that but no one else will help unless the people that answer this number time is taken up. my time is just as important as there. the should improve there customer service if the don't what people calling the CEO number. Again do not let them transfer you. make the person who answer the phone get involved. also other numbers i got are tony garder at 614 422 0784 she is 1st level manger who helped me after 8 days. also call anthony M. at 813 584 3108 he is at security and tell him you want him to get involved because there customer service is so poor. The government should break this bank up. my wife is nurse and i am Veteran of the first gulf war who works nights to help to pay for my wife's school to become a NP. if any of these employees got this level of customer service from me or wife it would be criminal. they should feel ashamed. we deserve better customer service.
This report was posted on Ripoff Report on 07/01/2015 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-bank/nationwide/chase-bank-chase-bank-awful-nationwide-1239204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Sounds like you are talking about a 1099-C
AUTHOR: FloridaNative - (USA)
SUBMITTED: Saturday, July 04, 2015
I didn't understand where you were going with your complaint in your initial post either. However, from your rebuttal post, it sounds like Chase sent a 1099-C to the IRS for a debt that you failed to pay and now the IRS is looking to collect taxes on that amount because cancelled debt is considered additional income to you.
Look up the IRS.gov website and go to the section explaning about Cancellation of Debt so you know what is going on with the Chase reporting the 1099-C. There is no check that is issued to you, just the debt that has been cancelled. You should have received a copy of the notice that was sent to the IRS too.
Make sure you understand the process. If the debt was not your debt, then there are steps you need to get the 1099 C corrected. If it was a mortgage on a property you lost, it is possible you won't owe the additional taxes if the time period was in The Mortgage Forgiveness Debt Relief Act and Debt Cancellation period originally started in 2007 through 2012. Look up IRS Publication 4681 for details on Debt Cancellation and the IRS. There is a form you need to file with the IRS too. Good Luck.
If you are not posting about a 1099-C or cancellation of debt, then I have no idea what your complaint is actually about.
#2 Author of original report
rebuttal what this is about
AUTHOR: - ()
SUBMITTED: Friday, July 03, 2015
chase bank many times told me and my wife someone or a manger whould call us bank. it was all lies.
chase bank reported to the irs that they sent us a check we never got it and i did not want to pay taxes on income i did not get. so i asked to see the chased check. read the orgnial post. this as been a nightmare. there employees are awful and lie and do not know what they are doing. they wasted my time and my wifes.
#1 Consumer Comment
I read your report and have no clue what it is about.
AUTHOR: Robert - (USA)
SUBMITTED: Wednesday, July 01, 2015
I am trying to figure out exactly why you were calling Chase about a check you did NOT get?
Were they supposed to send you one? If so what for? If not, then why would you expect that they would know why you don't have a check?
What lies did they tell you and how do you know it is a lie?
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