Report: #1357820

Complaint Review: Chase Bank

  • Submitted: Thu, February 23, 2017
  • Updated: Thu, February 23, 2017
  • Reported By: Anonymous — Parsippany New Jersey USA
  • Chase Bank

    Nationwide
    USA

Chase Bank Chase - We're Listening for Credit Card Nationwide

Show customers why they should trust your business over your competitors...

They say they are listening, but in reality the left hand does not know what the right hand is doing. I ordered educational materials online and after loooing at what was included for the $58, I notified the vendor to canel my subscription and to process a refund as he advertised he would do. I called Chase customer service to cancel the charge since the phone number for the vendor went directly to voice mail and I had no response from my email. Chase then proceeds to turn me over to their dispute department who cancels my card and issues a new one and I am told not to worry about the $58 it is off my account. Then I get a an email from the vendor stating that he never got an email because hsi system bounces al of them into the trash and I need to fill out a service ticket first and also remove my hold with Chase and then he would gladly issue a credit. I called Chase Customer Service and was told they wopuld handle it with the vendor andsince I had a new credit card not to worry. 4 weeks later I get a call from Chase Disputes in India telling me the vendor submitted the email to me about filling out a support ticket as proof he tried to settle and I was not in compliance. Then the person proceeded to ry and lecture me on Chase proceedures and my obligations to pay, etc. I asked to speak to her supervisor and after awhile on hold was told that no supervisor was available and one woudl call back in 24 - 48 hours, when it was convenient to THEM. I then asked to be connected to the U.S. team supervisor. All he could say, "Sorry for the inconvenience, we will definitly work on this for you. Here is the not so REASSURING response:

We received your dispute for a transaction on your credit 
card account. We?re working on it now, and we'll respond 
to you with a phone call or a letter through standard 
mail.
 
 
WE MAY NEED MORE INFORMATION FROM YOU ? 
If we request additional documentation, please provide it 
at your earliest convenience. This will help us resolve 
the issue.
 
 
IF THERE ARE ADJUSTMENTS TO YOUR ACCOUNT ? 
If we make any adjustments to your account, you'll receive
a letter explaining them. You'll also see the adjustments 
on your billing statement.
 
Sincerely,
 
Customer Service Specialist
1-888-489-8452
 
Like the rest of Chase, they are cowards to not have someone sign and take responsibility and the Senior managers at Chase hide behind policy and hundreds of underlings to never get in the trenches to speak to a real cusotmer.
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This report was posted on Ripoff Report on 02/23/2017 07:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/chase-bank/nationwide/chase-bank-chase-were-listening-for-credit-card-nationwide-1357820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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