Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #444633

Complaint Review: Chase Bank - Palatine Illinois

  • Submitted:
  • Updated:
  • Reported By: San Antonio Texas
  • Author Confirmed What's this?
  • Why?
  • Chase Bank Po Box 94014 Palatine, Illinois U.S.A.

Chase Card Services From WAMU to hell! on % rate increase! Palatine Illinois

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

At the end of January 2009, I received a notice that Chase Bank now owned by Washington Mutual credit card account. In the letter, it stated "A Notice of Change in Terms". I immediately called and spoke to an individual by the name of Tanianla and was told that the promotion I had would remain the same. I opted to close out the account to ensure the 8% interest rate and wrote a letter as well. Then on my April statement my interest rate was a whopping 23.24%! I called and was put on hold for over an hour and spoke to several people and even had to call back because I asked to speak to a supervisior and no one ever came back to the phone. Everyone I spoke to, including the supervisor's had no record that I ever called on Feb 5, 2009. I pulled up my phone records which revealed that I had called on the date I stated and was on the phone for several minutes, which was proof that I had called. I was told that my account was still open and that I would be responsible for the increased interest because I had no proof of calling! I had a name and phone records, but they refused to relent. I have always paid all my bills on time, but at this point in time Chase Bank will just have to wait. I refuse to pay them another dime until something is done. Any suggestions to where I can go from here?

Chadwix78
San Antonio, Texas
U.S.A.

This report was posted on Ripoff Report on 04/17/2009 11:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-bank/palatine-illinois-60094/chase-card-services-from-wamu-to-hell-on-rate-increase-palatine-illinois-444633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now