REVIEW UPDATE: June 1, 2018: PayCertify remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. PayCertify is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, PayCertify has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, PayCertify has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever PayCertify remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to PayCertify for its full commitment to quality customer service.

Ripoff Report's discussions with PayCertify have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. PayCertify listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

PayCertify's principal, Mr. Chase Harmer, has informed us that his business philosophy and that is to value the creative process and new ideas that help solidify and propel Business. Business by itself is just a sales process, it is the new ideas and concepts that allow us to bring a new era of growth that really catapults a business to the next level. The core of these values is integrity, honesty and longevity.” As a successful businessman, Mr. Harmer feels it is critical to listen to his clients and respond properly. By always putting his merchants first, Mr. Harmer has been able to grow PayCertify by over 1500% in 2016 and is on track to increase business by over 3500% in 2017. This is due to PayCertify's unique ability to help merchants achieve success and from their success PayCertify is able to thrive.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "PayCertify truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Chase Harmer during an onsite inspection held by a third party verification company with no biases towards PayCertify.

PayCertify is a processor and a payment facilitator model that works with high volume businesses. Chase Harmer stated the following about his company, "PayCertify was born out of a need for clients to eliminate chargebacks due to friendly fraud reason codes, so we ultimately help large e-commerce clients process transactions, protect themselves against transactions all the way from the start of the transaction to the finish of the transaction. And so, we’ve really developed an environment, an ecosystem, if you will, that really embraces the ability for merchants to achieve the highest level of success."

Leads for PayCertify are acquired through online marketing, word of mouth, trade shows, and speaking engagements. After a business expresses interest in their services, "we work with customers from start to finish. Ultimately, we have a sales department so our sales channel typically deals with consumers not consumers, but merchants. And then we hand it off to a customer success team, which ultimately hand holds the merchant from the point of sale all the way to...getting up and going and being able to process transactions and facilitate all the fraud and security tools that they need. So, it’s a process and we have different teams that handhold from different parts of the interaction."



CUSTOMER CARE & COMPLAINT RESOLUTION – PAYCERTIFY

During the on-site interview, Mr. Harmer was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Harmer expressed that they very rarely have complaints due to their excellent customer service. He further stated, "Well we always try to do our best to make sure that consumers- our merchants- are happy. If there is a situation that occurred that a merchant wasn’t exactly happy we try our best to resolve it. If we’re not able to resolve that matter, due to…something that’s out of our control…we let our merchants leave and find an alternative solution. Ultimately, we try to resolve these things and keep clients on the books, so that way we can continue to earn revenue and they can continue to utilize our services. If they’re unhappy for whatever reason we allow them to choose another option."

When asked to comment on complaints posted on Ripoff Report's website Mr. Harmer stated the following, "the reports that are on ripoffreport.com are all proven to be false in a court of law. An ex-girlfriend of mine actually posted these reports…we proved that all these reports that are on Ripoff Report are actually completely illegitimate and false…but we are here addressing them just in case...there is a situation in the future that arises that a client would be unhappy. We do our best to obviously deter that, but the reports that we’re speaking about on the ripoffreport.com are all proven to be fake and false and we actually have the court documentation to prove that." To further assure future and current clients Mr. Harmer stated the following, "we’re certified in very different trade organizations, and we keep abreast of all the newest technology and latest trends. So, we try to attend all the latest trade shows and get as many certifications as we can. We ultimately have built out of fraud protection, we have very good partners that allow our service to be enhanced. We have partnerships with Count, we have partnerships with Chargebacks 911, we have partnerships with other various partners that strengthen our ability to serve and give the greatest service to the clients that we possibly can. But it’s essentially staying on top of the trade organizations in our business and ultimately getting the accolades that come along with that."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Harmer stated, "It actually has opened my eyes to see that it’s possible for anyone to voice an opinion online and that could obviously hurt a business. So, we wanted to make sure that we took actions and we’re trying to essentially tighten everything up, so that way if there is an actual, legitimate claim down the line, that we’re able to resolve that quickly without any action being taken by someone voicing an opinion online on a website like ripoffreport.com. We ultimately take great pride in the service that we provide to our merchants, and we want to make sure that, from start to finish, if anyone is unhappy we resolve those claims...resolve any potential issues that could arise."

PayCertify is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "We’ve ultimately made a conscious effort to join voices with ripoffreport.com to ensure that we’re taking proactive measures all the time to enable our business to operate at the top level. And if there is by chance any potential issue that arises that we stay on top of it and we are able to address it quickly with the potential merchants that possibly have…something negative to say. To this point, we strive really hard and we do a really good job of taking care of our clients, so we anticipate that we don’t have these kinds of issues, but you never know…what the future may hold. So we want to make sure that we’re on top of it and we can provide the best service that we can."



PAYCERTIFY – STATEMENT FROM THE COMPANY

" As the largest hotel operator for Choice Hotels in the country we have used PayCertitfy to help eliminate our no shows at our property’s at our hotels across the country. We have dealt with PayCertify for many years and we value the partnership and the relationship we have been able to create with their great team.” – Choice Hotels Property Owner – Jay Patel

We at PayCertify have gone through weeks of training and many hours in the classroom to be able to hand hold our clients through the integration efforts and challenges that come with owning an operating a CNP business in today's environment. We are well training and very enthusiastic about the wins and positive feedback from our merchants all over the country PayCertify takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "PayCertify provides a very positive environment to work and many opportunities of the staff to advance and take on greater challenges. We want to make sure every employee understands all the roles and can seamlessly help a merchant no matter their issue. We have specific departments that handle certain aspects of the process, but every employee understands the process to help guide and train our merchants that we board. "

Ripoff Report was pleased to learn that PayCertify's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM PAYCERTIFY

PayCertify recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, PayCertify has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Chase Harmer, Ripoff Report is convinced that PayCertify is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that PayCertify meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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