• Report: #766002
Complaint Review:

Chase Mortgage

  • Submitted: Tue, August 16, 2011
  • Updated: Tue, August 16, 2011

  • Reported By: Jahnell — Rowland North Carolina United States of America
Chase Mortgage
P.O. Box 24696 Columbus, Ohio United States of America

Chase Mortgage Chase Bank Lying and Unknowledgeable representatives Columbus, Ohio

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I have been trying to get a loan modification from Chase for 14 months when my husband moved out of the home, leaving me to pay all of the bills.  My income wasn't enough to cover household bills and the mortgage, and I am facing a hardship.  I had a very difficult time getting knowledgeable people to assist me, and it took me "forever" to get my
file into the underwriting department.  I contacted Chase several times throughout this process and spoke to different
representative who would tell me different things were needed every time I called.  It was really frustrating, but I
got my file to underwriting after about 6 months and i was already getting foreclosure notices.  I was denied for
modification and was told to submit another packet, so I did.  My file went to underwriting, and my house was damaged in the April 2011 NC tornados.  My file was somehow closed, but noone could tell my why it was

I had regular contact with Sylvia prior to the storm, but none afterwards although I called her several times and left messages.  I ended up talking to Sylvia's supervisor, who reopened my file.  I called to check on the modificaiton and was
told that it was denied.  I haven't received any notices about the denial, except for a foreclosure sale date notice today.  I called and talked to representative Martha who told me that the modification hadnt been fully denied yet.  I guess noone there really knows anything or cares to know anything except that my home is going to be sold in a
foreclosure sale on 9/7/11.  i am out of ptions and am running out of time. 

Chase has not treated me fairly and has strung me along to foreclose on my property.

This report was posted on Ripoff Report on 08/16/2011 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/chase-mortgage/columbus-ohio-/chase-mortgage-chase-bank-lying-and-unknowledgeable-representatives-columbus-ohio-766002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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