Report: #818976

Complaint Review: Chase Mortgage

  • Submitted: Fri, January 06, 2012
  • Updated: Fri, January 06, 2012
  • Reported By: anonymous — Katy Texas United States of America
  • Chase Mortgage
    3401 Morse Crossing
    Columbus, Ohio
    United States of America

Chase Mortgage Chase Home Finance Chase Charges Customers $30.00 to Fax Mortgage Payoff Statement Columbus, Ohio

Show customers why they should trust your business over your competitors...

On January 6th, 2012 I contacted Chase Mortgage Customer Service to request a payoff on our existing mortgage with Chase.  The company informed me it was their policy to charge it's customers $30 to fax a Mortgage Payoff Statement.   This is outrageous and I told them this is exactly why Americans are fed up the the big banks and that we would no longer do business with them. 
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This report was posted on Ripoff Report on 01/06/2012 01:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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