This complaint consists of a few parts. Today, for the third time, a man came to my house to try and collect my mortgage payment. I am 2 months behind. When I told the man I did not want to reveal details of my mortgage agreement to a stranger, he became abusive, tried to force his way into my home, and then blocked my driveway with his truck and would not leave, shouting that he would be back when he finally did leave. Today is Sunday and Chase is closed and I cannot speak to anyone there. I have asked them not to trespass before and not to send abusive individuals to my home to terrorize me and my daughter. I have spoken with their representatives too many times to count, letting them know that we are slowly making progress in catching up the two months and will continue to do so. They call here about 10 times a day, even though I have asked them repeatedly not to. Each person either does not record that they spoke to me or pretends they don't know what is going on so that I need to start from the beginning. Additionally, I have sent in 3 packages for MHA and HARP. They rejected the first for no reason and I had to start over, then even though I gave them the UPS tracking for the next two, they pretend they never received them and tell me to start over again. I have had to request the paperwork 3 times before they will even send me out a package....and now I have given up as they deny receiving them, even when UPS tracking shows they arrived at Chase.
I find these business practices unethical, and in the case of the trespasser, probably illegal. I have his license plate number and am considering calling the police to report today's incident, unless I receive in writing from chase that noone else will come to my home, and that the new Re-fi package I received yesterday (court ordered by the attorney general) will not also go missing if I turn it in. It costs me money to make all of the photocopies, etc. I want them to stop calling me as well.