ED Magedson – Founder
CHEAP TRIPSInternet United States of America
Bought into scheme in 2006 and became Cheap Trips member. When I tried to use vouchers for travel, had to meet tons of conditions and pay more money. Never delivered on their promises, so I quit using them - at that time spent over $235 and got nothing for it. Solicited by phone again in May, 2010 - offer was for TWO FREE COMPANION AIRLINE TICKETS - fly anywhere, anytime, any airline. I SPECIFICALLY asked if Southwest Airlines was included. I was told repeatedly yes by the telemarketer. I also made it clear I did not want to purchase any membership or any upgrade. The telemarketer specifically said I wasn't buying anything like that. $99 was charged to my credit card. When their people called to confirm the purchase the next day they told me that Southwest Airlines was not included and that I had purchased a VIP upgrade, and that once I got the packet I would have to meet certain conditions to get the FREE tickets (i.e. buying a vacation package - which was NOT expressed to me in the initial solicitation). Numerous phone calls were made between May and October. I asked for an immediate refund with the second phone call. I was told repeatedly that the packet was delayed, and I was told by one rep that I would have to wait until I received the packet to start the cancellation process. Never got the packet. Then they told me I would have to make a phone appointment on a certain date between certain hours and talk to a guy named Chris to handle the refund. I pushed until someone finally told me I could go ahead and write a letter of cancellation, which I did in June. I kept my phone appointment in July with Chris - but Chris didn't show up for work and is no longer with the company. They received my letter of cancellation on 6/24/10 and told me they had started the refund process and I should have my refund by the second billing cycle which ended 8/24/10. Never received my refund. 10/1/10 talked to Teresa - she saw that they had received my letter on 6/24/10 but said the refund had NOT be processed as I was told - she could not explain why. She told me she would expedite the refund and I should have it in 7 days (by October 8). Still no refund. 10/22/10 - talked to Alma - she said the records showed that Teresa had expedited the refund but she could not explain why it had not processed yet. She said I would have to email the customer care supervisor to handle the matter. 10/22/10 Sent an email to firstname.lastname@example.org attaching copies of all phone conversations and my letter of cancellation. 10/25/10 received an email response asking me not to send attachments unless asked. The email said that packets had been delayed and they could now provide me a copy by email if that would satisfy my concerns. They completely ignored my request for a refund and my point that I had been repeatedly lied to!! I responded ABSOLUTELY NOT - I want a full refund! Just received this response via email:
"Perhaps a resolution that is more of a financial benefit would be best in this case. We could send you a $150 Savings Bond that can be cashed in at your bank or local financial institution. As a CheapTrips member your travel savings is guaranteed - backed by a U.S. Savings Bond. Register for the guarantee, and use our services for one year taking full advantage of the lowest prices, discounts, and rebates available to you as a member. If you have not saved at least the cost of your membership, we will send you a $150.00 U.S. Savings Bond. In addition we would also e-mail you your VIP kit."
Unbelievable! So much for customer satisfaction guarantees!
This report was posted on Ripoff Report on 10/25/2010 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cheap-trips/internet/cheap-trips-lied-that-southwest-air-was-included-never-received-packet-wont-refund-m-654828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.