ED Magedson – Founder
Cheaptickets.com (Orbitz) And Reservation RewardsInc 500 W. Madison, Suite 1000 Chicago, Illinois United States of America
Orbitz is the worst , I called them over Ten times to change my return ticket and was put on hold for Twenty minutes then was hung up on I called again and had the same happened again I then asked for the manager and was told the person on the phone was the manager. I was then hung up on again!!!! I waited and called the following day and had another person on the phone Finally I said hopefully this will get done correctly by a professional I was Wrong!!!! they did the same exact thing to me first she could not find my flight then was to hold for a half hour!!!!! then was hung up again!!!!
I then called few other times that same day and was just put on hold I waited and called on the Third day to just be put on hold for forty five minutes!!!!! I asked for a manager I was placed on hold and when someone finally got on the phone I was told that I would have to pay additional fees which I was ok with the two hundred and fifty dollar penalty fee and some of the ticket fees but then was told that I would have to pay for the customer service calls I placed the first two days I called and the from the third day. [continued below]....
This report was posted on Ripoff Report on 03/23/2010 02:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cheapticketscom-orbitz-and-reservation-rewards/chicago-illinois-60661/cheapticketscom-orbitz-and-reservation-rewards-orbitzcom-their-customer-service-is-the-584328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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