In March 2009, i purchased a ticket thru cheaptickets for my daughter and for personal reason she was unable to to make her flight. So i called cheaptickets customer service to try and get a refund and was told that i was unable to do anything because although i bought and paid and made all the reservations the ticket was in my daughters name and only she could make any changes or request for a refund on this ticket. however i was reassured that it won't be a problem for her to make any changes when she was ready and that she will have a credit thru cheaptickets. I was never informed that she had to use that credit within 1 year. So this morning after being transferred to 4 different people, had to hold for almost and hour and hung up on twice, i was informed that there was nothing or no credits due for the 500 some dollars that they kept of my money. I aasked to speak to a manager or someone higher up and was informed by an agent that barely spoke clear english that it didn't matter who i requested to speak to there was nothing anyone could do for me. All i was trying to do was use the credit and purchase a cheaper trip that cost 247.00 and i would have gladly let them keep the rest if they just redid my daughters ticket. I was even willing to pay a rebooking fee if neccessary but i kept getting nothing but the run around and no solutions. So am i just supposed to sit here while they keep my money? Please someone help me and give me some info on how to take care of this problem.
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