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Report: #1147152

Complaint Review: Chemistdirect.co.uk - Internet

  • Submitted:
  • Updated:
  • Reported By: Angela Kaur — Sydney
  • Author Not Confirmed What's this?
  • Why?
  • Chemistdirect.co.uk Internet USA

Chemistdirect.co.uk Product never arrived, terrible customer service Internet

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Beware. Refusal to reply to email requests when orders are not fulfilled. Do not use.

I purchased something from chemistdirect.co.uk and paid online. I received the order confirmation email and that my order was on its way, but 12 days later nothing had arrived and I contacted their customer service asking (politely!) for an ETA on my purchase. Instead of replying to my email, they issued a refund without my consent. I'm based overseas and was charged extra fees due to foreign exchange rates and I did not want my order to be refunded.

When I asked why they refunded without my consent, they replied after a further 2 days with a one line response about an incorrect shipping method. The shipping method was chosen automatically by their online payment system - you can't change this manually - and I was charged £20 for shipping anyway - the highest possible as I'm based overseas. They are refusing to reply to my emails. I've wasted over 2 weeks waiting for a product that never came and wasted money on a refund I didn't ask for. What HORRENDOUS customer service - avoid at all costs!!

This report was posted on Ripoff Report on 05/16/2014 12:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chemistdirectcouk/internet/chemistdirectcouk-product-never-arrived-terrible-customer-service-internet-1147152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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