Complaint Review: Chime Bank
Chime Bank Denied to help dispute stolen money. Internet
*Author of original report: Looks like they heard me.
*Author of original report: Very long story
*Consumer Comment: How?
I called in to talk about my options on money that was taken from my account. An amount of $257 was direct debited from my checking from tmobile. Tmobile has no record of receiving money, yet my account was debited that amount. I was on phone call after phone call with tmobile for 2 months until they finally told me too bad go to your bank and dispute it. I called chime bank and spoke with a Brain in dispute department and explained my case. He assured me that if the money is gone then I can dispute it and it's clear as day that I will get my money back. He sent me a form I filled it out and sent it in. Weeks later I call in to check on status of claim, only to be told it was never filed. They received my email but didn't file it and now it's too late. Of course I was not ok with that. They tell me next that they will see about putting the dispute into action but it has to be approved because it's past 60 days.( but it wasn't when I sent the email). Few days later I don't get a call back so I call in again they say they'll work on it and call me back. I receive an email saying nothing is wrong and my dispute is denied and it's final. I call in again. They tell me I may not speak to a supervisor or anyone else that can make a decision and hear my case. They just tell me sorry and to write a letter. The reason this is wrong is because I was told by a supervisor there that I can fight it, then he doesn't submit it. Then when they see it it's too late and I can't dispute it anymore. Also my story was not correctly passed on to claims department. I was not saying the transaction was not authorized. I was claiming money was taken without credit and chime told me they'd help me prove that to tmobile.
This report was posted on Ripoff Report on 10/25/2017 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/chime-bank/internet/chime-bank-denied-to-help-dispute-stolen-money-internet-1408570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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