Chimecard Bancorp Fraudulent use of debit card not reimbursed by ChimeCard or Bancorp San Francisco Internet

My card number was used fraudulently for $50.00 twice at some Walmart in Pennsylvania.  I discovered the fraudulent use immediately and reported it to Chimecard. When the 2 transactions settled, I filed the appropriate paperwork with Bancorp.  I followed the requirements of the law exactly. Today, they tell me that my claim is "unsubstantiated" and that I am responsible for the charges. This is part of the letter that I sent to Chhimecard. Also, I called Bancorp and they did not seem to care. This is an absolute ripoff by Chimecard.  This is a debit card, not a credit card, so I am sure that they could not care less about their customer.

"I was told today at your call center and at Bancorp that my claim is considered “unsubstantiated”.  I am in shock. My card number was used fraudulently although I was still in possession of the card. So now I have to take a loss of $100. I had not been to Pennsylvania nor did I use my card at Walmart or any Walmart.  Nor does anyone have access to my card or the number.

This is unacceptable that my card number was somehow used fraudulently and you are holding me responsible. This is not the kind of publicity that ChimeCard or Bancorp would want. However, I will post the facts and let people decide. I as a customer do not intend to get ripped off and not have your bank stand behind its customers."