• Report: #770837
Complaint Review:

Choice Home Warranty

  • Submitted: Tue, August 30, 2011
  • Updated: Tue, August 30, 2011

  • Reported By: ldrey0558 — Atlanta Georgia USA
Choice Home Warranty
510 Thornall Street Edison, New Jersey United States of America

Choice Home Warranty Professional Scam Artists Edison, New Jersey

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

These people are professional scam artists!  I purchased a warranty from Choice in July 2010.  I had very few issues...at first.  In May of 2011, my tenant called to say that the air was not working.  I called Choice and they sent a service representative.  The representative stated that the unit was old and needed to be replaced but he did fix a leak in one of the coils and recharged it with freon.  In August 2011 my tenant moved out.  The next day, I discovered that the air was not working again and it was also leaking again.  I called Choice again, (this was approximately 78 days after the initial call).  They sent the same representative out and this time, he stated that it could not be fixed and needed to be replaced. 

Two days later, I received a call from Choice stating that they could not be responsible for the repairs because the house was now vacant and therefore the claim was denied!  I was absolutely livid.  I called to speak to a supervisor, Mike Lucas, who told me that there was nothing I could do.  I asked for a refund from the money I paid on the policy and he stated that I was not entitled to a refund and if I wanted to cancel the policy I need to write the corporate office.  He then hung up the phone in my face because he didn't like the fact that I was yelling.  I called back several times and asked to speak to Mr. Lucas' manager and he told me that he didn't have one, that he was the top of the command chain in that office and I needed to write the corporate office if I wanted to speak to someone else. 

I am in the process of filing a complaint with the Insurance Commissioner for the State of Georgia and I encourage anyone who has had issues with this company to do the same in their state (insurance commissioners are the legal body that regulate home warranty companies) and I am also looking into class action lawsuits as well.  Companies like this should not be allowed to do business in the United States!

This report was posted on Ripoff Report on 08/30/2011 07:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/choice-home-warranty/edison-new-jersey-08837/choice-home-warranty-professional-scam-artists-edison-new-jersey-770837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Choice Home Warranty

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?