Report: #1052994

Complaint Review: Choice Home Warranty

  • Submitted: Wed, May 22, 2013
  • Updated: Wed, May 22, 2013
  • Reported By: Hope — Spartanburg South Carolina
  • Choice Home Warranty
    1090 King Georges Post Rd
    Edison, New Jersey
    USA

Choice Home Warranty Refused to replace an AC. Edison New Jersey

*Consumer Comment: understandable but...

Show customers why they should trust your business over your competitors...

 CHW refused to replace a failed AC unit.   We were told that our AC had a "pre-existing" condition.  Apparently there was a valve that was added to the outside unit that would "Sooner or Later" cause the unit to break down and need to be replaced.  This valve was added before he bought the house in 2008.  We purchased a Home warranty from Choice in June 2012 and our unit was in perfect working order at that time. 

We did not have a claim for that unit for 11.5 months after we purchased the warranty.  We were told that was not covered and we should have been known there was something  different on the unit even though neither of us know anythign about AC's and was told that is a buyer beware situation.  Isn't that why you purchase a warranty, to cover something when it breaks down????

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/22/2013 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/choice-home-warranty/edison-new-jersey-08837/choice-home-warranty-refused-to-replace-an-ac-edison-new-jersey-1052994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

understandable but...

AUTHOR: Tyg - ()

 Its on you as the policy holder to know exactly what you policy covers. For you to blame a company for your own mistake is deplorable. It doesnt matter IF you knew about the AC unit or not. Your obligation was to understand WHAT your policy covered. These policies are a contract that you sign. The ppl you have been dealing with are not the legal wizards you must think they are. These are documents that are setup by LAWYERS. And EVERYTHING is explained in that contract. Im sorry you had to eat the cost of AC repair, but maybe next time go over your contracts a bit more before signing them. It is not unheard of to pay a Lawyer to go over any contract you have to sign to ensure your not getting boned.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.