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Report: #1406624

Complaint Review: Choice Home Warranty - Nationwide

  • Submitted:
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  • Reported By: Matt — North Las Vegas Nevada USA
  • Author Not Confirmed What's this?
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  • Choice Home Warranty Nationwide USA

Choice Home Warranty I called because my wash machine was making very weird noises Choice Home Warranty send a technician two technicians out from the same company to diagnose the problem at first they were unsure what was going on well the unit was running one of the technicians moved the unit and crawled behind it and took the panel off the noise got much louder he told the other technician to shut it off and they tried to take some parts off they were unable to because they were stuck they said that the stator was bad and the bearings were out this is a Samsung front load washer Vegas Appliance and Repair was subcontracted Las Vegas

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 Two technician showed up to diagnose my problems on my Samsung washing machine it was making some noises no matter what size load the technicians turned it on with no load and you could hear the sound while the washer was running one technician moved it and crawled behind it removing the back panel the sound got much louder he told the other technician to shut it off after requesting his tool bag he tried to take something off the back and was unable to because it was stuck they told me that it needed bearings and a stator and would be a very costly repair and I was told the warranty company probably would not cover it because it was too expensive I should go buy a new one my warranty states that if they cannot repair it they have to replace it I went upstairs to go get my phone and the technician called my warranty company when I came back down he had paperwork for me to sign and he said they only accepted cash or check I signed the paperwork and gave him the cash he said my company would be calling me shortly with their decision on moving forward when I got the call from the company a couple hours later they said they were denying my claim based on the questions they ask the technician because my washer machine had been overloaded and that voids my warranty when I purchased this washing machine they said you can put a full king size comforter in it with no problems there's no way this has ever overloaded they said they would not cover a repair or a replacement and there was no manager to speak to at the time they said I could call back the next day and talk to somebody if I would like but they would have no solution for me so don't waste my time following day I got a call from a manager saying that they valued me as a customer and would offer me a $300 voucher to go towards purchasing a new washer because I am such a good customer this is the third Appliance they have refused to service due to one of their loopholes my microwave has buttons on the door so they will not service it my dishwasher has buttons on the door so they will not service it they should not be able to put these contingencies in their agreements it is a warranty that you pay for a reason to cover your things not to pay for no reason sorry now I'm venting you understand what I'm getting at the technicians they sent out did not even put a diagnosis down on their paperwork the only wrote down my model number serial number and what the issue that I called in about no diagnosis at all and a price to repair around $800

This report was posted on Ripoff Report on 10/16/2017 01:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/choice-home-warranty/nationwide/choice-home-warranty-i-called-because-my-wash-machine-was-making-very-weird-noises-choice-1406624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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