Choosedirect.com Steve Barbarich 17 months later still waiting to use my spa for the first time, never has heated. CHOOSEDIRECT RIPPED ME OFF San Francisco, California

On 7/17/08 I purchased a nirvana island escape hot tub online from choosedirect.com, invoice number 1155.for the amount of $ 4,748.00 which I had to pay $500 by credit card and the remainder $ 4,248.00 by check which I mailed direct to them.I was emailed and they told me they would follow up with me when it arrived in their warehouse.
 8/18/08 I was called and said my hottub arrived but they had one slight problem , the cabinet I upgraded wasn't what they recieved also the wrong color, and wanted me to take it, said they would paint it, which I informed them I would not accept this one, I wanted the one I ordered, or they could refund my money, or reorder me another one,he said it would take another 7 weeks to get it shipped across seas,I told him that if that what it takes to get what I ordered then do that, I wasn't going to have something pushed off on me that I didn't order.

 He spoke with my husband and agreed to send me $300 for my trouble,on 9/2 I still never recieved the check like he promised, so I emailed steve, the head man and he told me to be patient the check was in the mail, did not recieve the check until 9/10  I recieved my hottub on 10/9 which upon filling it , the tub would not heat, the heater did not work.
 I called Steve and his associates and Steve told me it was no big deal , it was a minor thing, that I need to take the filter out and wash it and that it would heat, which I done like he said and still no heat,also the lines were leaking and I informed them of this as well, on 10/21 they were notified again that my spa is still not heating and if I didn't hear from him soon I was going to take it on myself to have it repaired and send him the bill, and that it was getting cold here and I was afraid that more lines would become damaged, if the heater wasn't soon repaired.

They later did send a spa tech out , after several calls and the tech put a new heater in and still nothing, he said he thought it was the control panel that was the problem, I called back and talked to charles, steves trouble shooter spa tech and he informed me he would have to do some research and get back to me,still on hold I called steve again, and he told me again be patient and to clean the filter, by this time I know I'm getting the run around, no results.wanted me to get a plumber, which no one here would come out , said they would not touch the spa.
 I informed him if something wasn't done soon I was going to report him I just want to be able to enjoy what I paid for thats all steve told me had a control panel he would mail it out, a week later still has not arrived, my son had called numerous times as well and he has got the same ole line.I called Charles again he told me to get a electrican to come and check it out they would stand good for the bill the electican spoke with charles and informed him it to was the control panel box, so Charles was going to order one and send it direct to me and have my electrican to repair it,

12/21 I emailed Steve to see what the status was on the box he said he would get with charles and review either him or charles would contact me the next day which didn't happen. 1/3/09 I emailed him again what was the status .My son spoke to charles and he said that they were having trouble getting the parts from Asia and didn't know when they would get them.Steve emailed me on the 4th of JAN, only because Sameer his associate called him and told him how upset we were and Steve told me he was going to put pressure on them  I did later recieve parts from Charles, which is the only person who seem to really care about getting my hottub reapaired, but these parts failed as well.

I have continueously gotten the run around , I have turned  Choose Direct over to BBB  and Steve would lie and tell them that my tub was under warranty and he would get ontop of it but as always another lie and as of today , it has been 17 months and still not able to use my hot tub  It is a piece of junk using up my electricty.
   The jet rings fall off and the the upgraded cabinet I ordered also one of the panels fall off it it and the spa cover threads have came unsewed and he said that this happens with wear and tear, but the problem is my family has never got to use it, so I dont know where he is comming from making this statement you have to be able to use something to have wear and tear.
 I CAN TYPE ON AND ON , BUT IT WOULD BE MUCH EASIER TO FORWARD YOU ALL CORESPONDENCE , WHICH I HAVE KEPT EVERYTHING AND CAN ALSO SEND A COPY OF WHAT HAS BEEN FILED WITH BBB  FILE NUMBER  57135131...
I WOULD LIKE TO BE ABLE TO HAVE A FULL REFUND OF MY MONEY WHICH I PAID FOR  THE HOT TUB,  and also my husband just recently passed away in Sept 09 and never got to sit in  it once and enjoy what we thought  would be good therapy for his hip replacement that he had to have and for family recreation.....HOW DARE STEVE BE ABLE TO SCAM PEOPLE LIKE US....