Complaint Review: choosedirect.com
choosedirect.com choosehottubsdirect.com VERY BAD customer service and delivery, Internet
*UPDATE EX-employee responds: ChooseDirect.com/Directtohomeappliances is NOT REPUTABLE
*Author of original report: THANX MICHELLE!!!
*UPDATE EX-employee responds: Missing SPA COVERS are a LOW priority at ChooseDirect.com
*UPDATE EX-employee responds: ALL YOUR SPAS ARE DELAYED and DANGEROUS Steve Barbarich
*Author of original report: NO Spa Cover
*Consumer Comment: I agree!!!! BAD BAD BAD company!!
*Author of original report: What ever!!!
*REBUTTAL Owner of company: most of our spas are NOT delayed
It took me 24 weeks to recieve a spa that was promised in 8 weeks.
When I ordered they advised that if I paid up front there would be no delays in recieving my spa. They could not deliver on time, and I felt as though they would never deliver, but after 24 weeks, I recieved it. Lie after lie and story after story, I turned to the BBB (joke, this company is a member), yet no spa. After I threatened to call the police and file a criminal (internet fraud) complaint they shipped my spa.
DO NOT use this company! The owners manual read like it was written by a 6th grader. Whole company is a scam. If you read other complaints, you will ses that they all have the same story.
This report was posted on Ripoff Report on 01/20/2010 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/choosedirectcom/internet/choosedirectcom-choosehottubsdirectcom-very-bad-customer-service-and-delivery-internet-557437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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