Complaint Review: Choxi.com Inc. - Internet
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- Choxi.com Inc. Internet USA
- Phone:
- Web: choxi.com
- Category: Audio & Electronic Retail Stores
Choxi.com Inc. formerly nomorerack.com Inc. Seller refuses to accept return of defective cell phone. Internet
*Author of original report: Rebuttal to Choxi's response
*UPDATE Employee: Choxi.com - Customer Care
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I purchased a Samsung S4 cellphone clearly labeled as "unlocked". Most functions worked properly, but I could not access internet over the cell system. (WiFi works, but not cell data)
Thinking I was not connecting correctly I spent a lot of time trying different fixes to make it work. Since it had been locked to AT&T I went through their process of unlocking, up to the point where their procedure did not help. I contacted AT@T tech and after some testing they determined that they could not fix it.
My cell provider (Consumer Cellular) tried to assist in unlocking/repairing the phone, to no avail.
I reported to the seller (Choxi) and asked for help. They replied that my "concern has been excalated to our manufacturing partner".
After about ten days they replied that they cannot repair and will not allow a return, because more than 30 days has transpired since I purchased.
This report was posted on Ripoff Report on 07/24/2015 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/choxicom-inc/internet/choxicom-inc-formerly-nomorerackcom-inc-seller-refuses-to-accept-return-of-defective-1244042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Rebuttal to Choxi's response
AUTHOR: - ()
SUBMITTED: Saturday, August 15, 2015
Choxi's rebuttal is the same happy talk I experienced for several weeks trying to get some solution. After they had time to talk to their "manufacturer" their response was cannot fix it.
Just to be clear, this is not a "convenience" return. This phone cannot be unlocked and is therefore defective.
Bottom line, Choxi cannot/will not repair, and will not accept return.
#1 UPDATE Employee
Choxi.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - (United States of America)
SUBMITTED: Monday, July 27, 2015
Hi,
We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@choxi.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.
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