Chris Knapp Des-Ren Des-ren Remodeling Contractor Morrisville NC

I would recommend reading the BBBs site specific to this company before consideration of hiring: http://www.bbb.org/raleigh-durham/business-reviews/remodelers/des-ren-in-morrisville-nc-90074351/complaints

It appears there is another customer who had a somewhat similiar experience around the same time frame.

There are 2 complaints listed with BBB the first being filed 08/22/2013 by another customer and ours being filed 8/27/2013. It also appears there is a similar response by the business for both incidents.

We put in a request with the BBB to exchange information with this other customer and then to proceed as a joint complaint against this company with the North Carolina Attorney Generals Office.

The Attorney General will not get involved unless the dollar amount is $5000 or higher, or there are multiple similar incidents. Since there are now 2 incidents which have occurred and it appears a total dollar amount consideration is now $18000 it is assumed this should be of interest to the Attorney Generals office.

We also have a request filed with the North Carolina Attorney General's office regarding both incidents before proceeding with legal resolution.

We have requested a time and materials work break down sheet from the business several times however the business has declined this information per every request.

We would be glad to resolve this outside of any arbitration or legal court proceeding if the business was willing to provide  a time and materials WBS. Without this information it is impossible for us to understand the correct dollar amount that should be considered payable to the contractor.

 Without getting into a tradeoff of he said, he said. The facts are what is important. I was given 3300.00, then a concrete pad was added.

Because of 12' between the Townhomes and a 10' drop off to a federal buffer zone, there is rules and regulations that have to be adhered to. There dirt that was between the home and wall was all backfilled, compounded by the fact  that we had record breaking rain fall for that time, so the ground was saturated and the footing would need to be engineered and were located right on top main electrical supply for the whole building.

I had drawn plans, and produced the paperwork, and submitted to the HOA, which were subsequently approved. I had a tree cut down and bushes removed. I brought wood for forms and supporting the installation of deck. I had to redirect cable for the next door neighbor. dug a footing to locate the main power which I had to locate for footing placement, but wasn't going to dig all the footings, or they would fill with water.

I couldn't pour the pad, because the ground(loose soil) was saturated, and when the ground dried the pad would sink and crack.

I had to get the project surveyed, because one corner was 5" from the buffer.

You cant just throw things up when you have so many variables. I tried to explain this to the client, but I never heard from the original client. All I ever heard from was from some guy that just moved in with her who acted like he knew what he was doing, but just didn't understand or ask.

I think buyer remorse, or he was trying to get his Dad to do it, but aslking for a full refund, was ludicrous, and he won't discuss anything else.

The only extra money I asked for was 500.00 for the engineer, that was not part of the contract. She knew that going in and is written on spreadsheet. I didn't ask for usual 1/3 before starting, and am relieved that I order the concrete. I did have pay some money to concrete guys for there wasted time. I am ready to, if they choose, to go to court, and get all of these facts on record, instead of these behind the scene attacks that a respected client tells me is there.

I will not respond to anything else about this, I have many references and have been in business for a decade. I believe that a site like this is hurtful and unbeneficial without proper checks and balances to make sure spiteful folks can't try hurt someone's reputation, because they can't get what they want, right or wrong.

Thank You, for reading this rebuttal.