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Report: #144786

Complaint Review: Chrysler Corporation - Auburn Hills Michigan

  • Submitted:
  • Updated:
  • Reported By: Mclean Illinois
  • Author Confirmed What's this?
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  • Chrysler Corporation Po Box 21-8004 Auburn Hills, Michigan U.S.A.

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In 2002 I bought a New chrysler town and country minivan limited at a sticker price of over 32,000 dollars.

I bought this van for comfort for my children I was pregnant with twins at the time and I also have 3 boys we travel alot as my boys are on travleing sports teams. I put alot of miles on my cars!!!!

However in the summer of 04 my air quit working I made an appointment with the local chrysler dealership they diagnosed the problem and told me it was the evaporator and that it waould cost me $1200.00 I was about 8000 miles out of my 70,000 mile warranty. So they told me that I could call Chrysler they may help me.

I called chrysler only to be told that there is nothing they can do i should just "suck it up and pay to get it fixed" I decided to wait to do the repairs.

As I talked to people about this problem I found my best friends van has the same problem she has an older Plymouth voyager. My sister has a Dodge caravan with the same problem. As this summer started I decided I should take it and get it repaired so I took the van to a smaler mechanic hoping that they would have a different diagnosis.

The new mechanic told me the same problem exists and that this is a VERY common problem on chrysler products. This is the same thing that I was told at the dealership I took it to. Then the smaller mechanic told me that they could not repair my van because of something that had been put in my A/C system I need to take it back to the dealer.

Agian I called chrysler to try to get some assistance they agian told me that my van had to many miles on it and they would do nothing for me. I have reported this to the Attorney Generals office and I plan on pushing this as far as I can.

Chrysler told me the last time that if this was a common problem then they would recall them and repair the problem. I am trying to find out how common this is.

Shannon
Mclean, Illinois
U.S.A.

This report was posted on Ripoff Report on 06/02/2005 06:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chrysler-corporation/auburn-hills-michigan-48321-8004/chrysler-corporation-rip-off-should-they-do-a-recall-and-repair-the-common-air-conditionin-144786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#9 Consumer Suggestion

And they wonder why thier sales are low?

AUTHOR: Mike - (U.S.A.)

POSTED: Thursday, June 14, 2007

I had a 2001 Honda Civic that was almost 8,000 miles past its warranty when the transmission died. The Honda dealer told me "tough luck" and wanted almost three grand for a new transmision.

One call to "Honda corporate" in California and they sent a rental car to come pick me up. Then had the dealer make the repair for free.

Thats a great car company. And they have a customer for life.

To bad Chrysler and Ford have not woken up yet.

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#8 Consumer Suggestion

And they wonder why thier sales are low?

AUTHOR: Mike - (U.S.A.)

POSTED: Thursday, June 14, 2007

I had a 2001 Honda Civic that was almost 8,000 miles past its warranty when the transmission died. The Honda dealer told me "tough luck" and wanted almost three grand for a new transmision.

One call to "Honda corporate" in California and they sent a rental car to come pick me up. Then had the dealer make the repair for free.

Thats a great car company. And they have a customer for life.

To bad Chrysler and Ford have not woken up yet.

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#7 Consumer Suggestion

And they wonder why thier sales are low?

AUTHOR: Mike - (U.S.A.)

POSTED: Thursday, June 14, 2007

I had a 2001 Honda Civic that was almost 8,000 miles past its warranty when the transmission died. The Honda dealer told me "tough luck" and wanted almost three grand for a new transmision.

One call to "Honda corporate" in California and they sent a rental car to come pick me up. Then had the dealer make the repair for free.

Thats a great car company. And they have a customer for life.

To bad Chrysler and Ford have not woken up yet.

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#6 Consumer Suggestion

And they wonder why thier sales are low?

AUTHOR: Mike - (U.S.A.)

POSTED: Thursday, June 14, 2007

I had a 2001 Honda Civic that was almost 8,000 miles past its warranty when the transmission died. The Honda dealer told me "tough luck" and wanted almost three grand for a new transmision.

One call to "Honda corporate" in California and they sent a rental car to come pick me up. Then had the dealer make the repair for free.

Thats a great car company. And they have a customer for life.

To bad Chrysler and Ford have not woken up yet.

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#5 Consumer Comment

Common Problem with Dodge/Chrysler Products

AUTHOR: Niel - (U.S.A.)

POSTED: Thursday, June 02, 2005

I have a 1998 Dodge Town and Country mini-van and a 1997 Jeep Grand Cherokee, both had the evaporator problem. I got $500 help from Chysler with the Jeep (38,000 miles, 2,000 out of warranty), none on the van. My cost was $1200 also.

My dealer and a local mechanic told me the same thing as yours. My smaller mechanic also says this is VERY common problem on Chrysler products. In fact, he said their compressors almost never go bad ...evaporators ALWAYS do.

The dealer tried to tell me the first time that it was because of the newer freon....yea right...except nobody else has had the problem.

They know of the problem and just ignore it....and worst of all continued to buy them from the same supplier! Just like they knew about the bad transmissions in the previous mini-vans and the bad rear ends on the Jeep!

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#4 Consumer Comment

3 Year Old Vehicle With 78,000 Miles

AUTHOR: Cory - (U.S.A.)

POSTED: Thursday, June 02, 2005

You have a 3 or 4 year old model, either a 2001 or 2002 with 78,000 miles and you expect them to repair your A/C for free? I like how the local dealer tried to weasel out of it by putting it on Chrysler. Did you buy an extented warranty out to 70,000 miles? I thought it came with a 3/36k warranty. I have a 1988 Dodge/Chrysler Ram Charger with 125,000 and my A/C is starting to go out, so I thought maybe, if they fixed yours, they could fix mine.

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#3 Consumer Suggestion

Go back to the dealer

AUTHOR: Ass - (U.S.A.)

POSTED: Thursday, June 02, 2005

There is a little known program through the Chrysler family of dealers that allows the evaporators to be replaced FREE to the customer up to 100K miles. You just have to be persistent if they tell you no. They even tried to backdate the mileage in my Concorde from 105K to the magic number. Good luck.

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#2 Consumer Suggestion

Go back to the dealer

AUTHOR: Ass - (U.S.A.)

POSTED: Thursday, June 02, 2005

There is a little known program through the Chrysler family of dealers that allows the evaporators to be replaced FREE to the customer up to 100K miles. You just have to be persistent if they tell you no. They even tried to backdate the mileage in my Concorde from 105K to the magic number. Good luck.

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#1 Consumer Suggestion

Go back to the dealer

AUTHOR: Ass - (U.S.A.)

POSTED: Thursday, June 02, 2005

There is a little known program through the Chrysler family of dealers that allows the evaporators to be replaced FREE to the customer up to 100K miles. You just have to be persistent if they tell you no. They even tried to backdate the mileage in my Concorde from 105K to the magic number. Good luck.

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