We currently own a 2002 Dodge Ram 1500 pickup. We were contacted in April about being just 8 days past due on the truck payment. We explained our situation of financial hardship and they offered us to do a deferment on our April payment as long as our May payment was set up they could do it. Not a problem! We set up the May payment to come out the following month on 05/08/08. On 05/08/08 we were contacted by Chrysler Financial Customer service department and asked where our May payment was and when would it be paid. What the did was apply the payment we made in May for the April payment. So they stated they would just do the deference for the May payment. After explaining what the situation was and what happened, they agreed it was their fault and they would take care of it and we should not receive another phone call for the month of May. They not only called back the very next day at our house and also was calling our cell phones. After explaining numerous times the reason for their screw up, the promised over and over they would not call back. Unfortunately for them, they called back. My husband at this point was very aggravated and asked to speak to a manager because of how inadequate they are and he wanted the problem fixed today. After numerous promises, the manager said we will not call back until June. They were already asking if we could go ahead and set up June's payment at the middle of May. How ridiculous is that! And also very rude! Today is 05/30/08 and they called again today! I really don't know how much longer I can tolerate the annoying phone call. Thank God this vehicle will be paid off in just a couple of months and we will hopefully be done with Chrysler Financial! If any one is reading this story...I would love to hear yours as well. It would great to file a Civil Suit against them for harrassment! I will make sure everyone I know will never buy a car through Chrysler again!
Karen unhappy in jacksonville, fl
Orange Park, Florida