CIC Credit Moniter They don't delete all your information when you cancel your account! Internet

Ok. So after getting the charges on my credit card and reading up on the company here, I called, absolutely furious, and demanded that my account be cancelled and my money refunded. It was done promptly, probably b/c I frequently referred to the literally hundreds of consumer complaints. I asked to be given my private access number so I could check back in a week or two to make sure it had been cancelled (on the assumption that my access code wouldn't work if it had been appropriately cancelled...)

I was informed that accessing the account after it expires would reactivate the account and cause my credit card to be charged again!! I was understandably outraged and told them that they shouldn't have my credit card number available after this phone call. I was told that for auditing reasons they're required to keep all their customer records.

I demanded to speak to a supervisor, which happened in less than 3 minutes. I told him that they were welcome to keep my name on record if they absolutely had to, but they had to delete my ssn and credit card #. He said that it wasn't a typical action, so he'd have to send it to technical support and I'd get a response in about three weeks.

I flew through the roof and asked why it would take three weeks to delete 25 numbers from their database. I said that I would call back next week to make sure it was done or I'd sue the hell out of the company. He gave me the runaround for a bit longer, then after I'd gotten his first and last name, the name of the customer relations manager, a fax number, and a promise that he'd take care of it, I hung up.

I feel like I should have done more before getting off the phone, but really, what more could I do? The technical support "doesn't have a phone number." I asked how they communicate with tech support, and got some bs response. Similarly, customer relations doesn't have a phone number. How absurd is that? These companies must be reprimanded!!

I now have to get on the phone with another company, since the two charges from "CIC CE Credit Manager" and "CIC Credit Monitoring" are two different companies.

Outrageous.

Catherine
Fayetteville, Arkansas
U.S.A.