• Report: #409704
Complaint Review:


  • Submitted: Thu, January 08, 2009
  • Updated: Thu, January 08, 2009

  • Reported By:Sarasota Florida
170 Eucalyptus Ave Vista, California U.S.A.

Cigarrest Use of credit card scam Vista California

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I ordered Cigarrest free trial offer with agreement to pay shipping of $6.95. As well a friend was interested in the product so I agreed to seperate shipments with 2 payments of $6.95.

On ordering I was told that I would receive a free 30 day supply. Eventually I did recieve 2 seperate shipments of thier products.

I was never told that if I decided I did not want the product I was to return the shipments.

When I discovered that they had put 2 charges of $99.00 each on my credit card, I called and only then did they tell me I needed to return the shipment if I did not want it. However, I was told on ordering that I could call the 800 number if I did not want further shipments. Nothing about returning what I had already received.

Upon calling about the charges to my card was then told that I had to return the product within 30 days of receiving, which I had not done so it was to late to get reimbursed for the November charges of $198.00.

I still had 1 box unopened which they said I could still return and both payments would be reimbursed. Also cancel the account. This was first call.

Today looking at my credit card bill for December I found they had charged me 2 more payments of $99.00.

So I again called the 800 number and was told that there was nothing they could do about November charges, but I could still return the partial used products as long as there were at least 30 day supply left, and be credited 1 charge of $99.00.

Now I just spent $16.00 to return the unopened box. Why could they not tell me to also include the partial shipment first call as well?

By now they have scammed me for over $400.00 for thier so called free offer trial!

Do I have any recourse?

Sarasota, Florida

This report was posted on Ripoff Report on 01/08/2009 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cigarrest/vista-california-92084/cigarrest-use-of-credit-card-scam-vista-california-409704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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