Cincinnati Bell Jennifer (#0179) Very, very bad customer service and procedures. Misleading Sales tactics. Cincinnati Ohio

I was mislead by your sales organization and it almost happened twice.  1st, in March 2016 I was put on a plan at a rate of 42.53 per month that would be my rate, "going forward unless there was a price increase".  I believe those were the exact words.  I called back in January to request information on adding Fioptics TV.  At that time, somehow my rate changed and my bill increased to $69.00 per month.  I did not get an opportunity to call in February. 
So, when I received my bill for March, it went up again.  This time to $81.93 (including late charges and modem rental, which I had purchased a year ago).  Anyway, I called and spoke with Jennifer (#0179) who informed me that my "Forever pricing" for internet only had "expired" and I was not going to be charged $75.00+ per month.  I asked if there was anything else I could do.  She then transferred me to Randall (#0751) in Customer Retention.  He said he could give me a $30.00 credit on the bill and put me back on the $42.53 plan I had once I paid the balance of $147.00.

I felt, that if he could reinstate my plan at the same rate as before, he should be able to make it retroactive for this bill and correct the billing accordingly.  He said he was unable to do that.  I requested to speak with a supervisor.  So, he transferred me back to Jennifer (#0179).

Jennifer said she was unable to provide me with additional discounts and that I would have to accept the offer made by Randall.  I said, "I requested to speak to Randall's supervisor.  Are you in Customer Retention?"  Jennifer said, "No".  "So, you don't have the authority to do anything more?", I said.  She said, "No". I said, "I am willing to pay you $100.00 which I believe is fair to settle the bill up to this point and then continue back on the $42.53 per month." (being told that it would only be for 1 year and not perpetual as I had thought, twice now).

Jennifer, said that "you need to pay the $147.00 offered by Randall and we are not going to make your credit retroactive?"  ( she is a little snippy at this point.

I raised my voice a little and said, "You don't have to get upset or snippy about it.  I have kept my calm and expect you to do the same." 

She said, "I am looking out for the best interests of my company and you need to pay the bill!" or something close to that.

Here is my question, which I did not pose to her.  Is it truly looking out for the best interest of your company to have a customer who has been with you since 2000 consider/move to a competitor over $50?  I think not.

I am very  disappointed in your policies, sales and support procedures.  I was with Sears back in 1983.  They had similar policies and now .....

Shannon