• Report: #74112
Complaint Review:

Cingular Wireless

  • Submitted: Fri, December 05, 2003
  • Updated: Fri, December 05, 2003

  • Reported By:essex Maryland
Cingular Wireless
www.cingular.com Essex, Maryland U.S.A.

Cingular Wireless/Cellular One ripoff, fraudulent billing, dishonest contracts, disrespectful poor customer service Baltimore Maryland

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A couple of years ago, I was with Cingular, formerly Cellular One, and loved their service. They were courtious and pleasant to deal with. I got the phone before they became Cingular. I was very careful when signing up since I had seen my friends go thro' hell with cellphone companies. I asked the customer service people on THREE seperate occasions, what kind of plan I had and they all confirmed it was:"350 minutes and free nights and weekends plus free extended calling area".

When it got near time for me to renew my contract, I got a bill for $700+. I called them up and they told me that my deal was for 6 months of free night and weekends. I spoke to a lady and explained to her that my contract specifically says a year. She said it was OK that she would talk to har supervisor and remedy the situation.

My next bill came with $1380 as the bill. I called them back and they told me to fax them a copy of my contract. I did but nothing changed. After speaking to several customer service people for two more days and a superviser, I faxed them the contract again and a day later, they told me that my contract does not tell them anything conclusive and that it is my responsibility to pay. WHAT!!!!!!!!!!!!!!!
I could not believe my ears. I tried pleading my case but they disconnected my phone and sent me a bill of $1860 and change.

All attempts to get them to review the bill and my contract have failed and I was and still am very, very pissed off. I never got another cellphone to date. I wish someone could make them pay for the damage they've done to my credit.

essex, Maryland

This report was posted on Ripoff Report on 12/05/2003 12:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cingular-wireless/essex-maryland/cingular-wirelesscellular-one-ripoff-fraudulent-billing-dishonest-contracts-disrespect-74112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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