Report: #16425

Complaint Review: Cingular wireless

  • Submitted: Sun, March 10, 2002
  • Updated: Sun, March 10, 2002
  • Reported By: Everett WA
  • Cingular wireless
    www.cingular.com
    Internet
    U.S.A.

Cingular wireless ripoff Internet Internet

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I lived in Massachusetts for 4 years, the last 2 of which I had cell phone service through Cingular Wireless. I had only signed a one year agreement but was fairly happy with their service. In August of 2001 I moved to Washinton State.

I called Cingular to let them know I had moved and needed a new phone number. They told me that my east coast phone was not compatable with west coast service and they would need to send me a new phone. I few days later I got my new phone but realized it was only a single band phone.

My old one was certainly better but I thought I would just wait and see how well the coverage was around my home area. Everytime I went to work in a different part of town, my phone would get no service.

Also, when I took a trip out to my brothers house, my phone would be dead. I went to a Cingular wireless store and talked to the representative there and he told me that another phone would work much better for me. He said the phone I was using now didnt have as good of reception as this other phone. Also this other phone was a tri-band phone which made it capable of working almost anywhere.

The phone was only $90 with a two year contract. I decided to go ahead and do it. When he called to activate, they told him I would be elegable until August of 2002. I asked why and they said I could only do one upgrade per year. UPGRADE??? I said "what upgrade"? My old phone was way better than this thing. Not only that, I didnt sign a contract and no one told me it was considered an upgrade or I would have paid for a better phone.

They offered me a second line on the phone and another free phone with no activation charge. I asked them what I needed another phone for and the lady just says, "I'm dont know sir, that is all we can do for you." I argued on the phone for 20 minutes with a manager and she would not budge. I cant believe they would rather loose a customer than give in and get me for another 2 years and I pay $90 for a phone.

I ended up telling the lady I will just be canceling my service in August and finding another carrier. She just said, "I'm sorry you feel that way", and hung up. AT&T, Verizon, or anyone else for that matter, here I come!

Jason
Everett, Washington
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This report was posted on Ripoff Report on 03/10/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cingular-wireless/internet/cingular-wireless-ripoff-internet-internet-16425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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