Report: #269295

Complaint Review: Cingular Wireless

  • Submitted: Tue, August 21, 2007
  • Updated: Tue, July 01, 2008
  • Reported By: Denver Colorado
  • Cingular Wireless
    cingular.com
    Internet
    U.S.A.

Show customers why they should trust your business over your competitors...

So we were with AT&T Wireless and very happy last year when we had to sign a new 2-year contract with Cingular (we couldn't keep our TDMA phones anymore). Anyhow, we figured on the plus side, our family plan would have rollover minutes. So we stay pretty close to the monthly minutes, but somehow accumulated 1,000 rollover minutes. Imagine my surprise when I checked my minutes last month to find if you don't use them in 12 months they expire.

I just thought I would bring it up, since their advertisements are deceptive. Remember the mom upset about the son throwing away his minutes from September? How they still work even though they are old? Ha, apparently Cingular threw them away for him.

Valerie
Denver, Colorado
U.S.A.
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This report was posted on Ripoff Report on 08/21/2007 09:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cingular-wireless/internet/cingular-wireless-rollover-minutes-are-a-joke-internet-269295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 UPDATE Employee

Rollover minutes & the woman in the commercial

AUTHOR: Jenant06 - (U.S.A.)

I work for the company also & several of us have been talking about this commercial and passed this inrformation along. I do understand what you are saying and frustrating it is. the commercial the woman clearly states how they don't lose their their minutes as she is pulling them from the trash can. Also there is nothing in the fine print about this either. Yes on your bill it does states rollove rminutes expire after 12 months. (that is 12 months from the date you acquired them.) I can tell you where i am lcoated we have passed this information along 7 was advied they would be getting this to marketing.
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#2 UPDATE Employee

Once again a case of Consumer expecting the company to "hold their hand"

AUTHOR: Jsm42103 - (U.S.A.)

Once again this is an issue w/the comsumer not reading the provided information at the time of activation or reading their service summary received after activation in the mail. The rollover minutes expire 12 months from the MONTH they are placed in the rollover balance. Not at the end of the 12th month (december) that they expire. The bill too where the rollover balance is shown clearly shows minutes expire 12 months after placed in rollover bank. It's not the companies responsibility to sit down or ask the consumer if they read their provided paperwork before they agree to the terms & conditions of the contract. If you sign or use the IVR authorization w/the ss# to accept the contract, then YOU are telling the company that YOU did YOUR part and READ the provided information and FULLY understand the conditions and restrictions of the service that YOU are requesting. You don't have to accept or sign anything until you are comfortable with your knowledge of what you are paying for. Ofcourse your phone won't work until you do so b/c it is hotlined w/the contract accept. But once you call and accept the terms to complete activation then you are telling them you understand and AGREE to the terms. Also the rollover and how it works is clearly available for explaination at the at&t wireless web site.
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