Report: #408048

Complaint Review: Circuit City Advantage Protection Plan Center - City Assure

  • Submitted: Mon, January 05, 2009
  • Updated: Sun, January 25, 2009
  • Reported By: West Des Moines Iowa
  • Circuit City Advantage Protection Plan Center - City Assure
    P.O. Box 105689
    Atlanta, Georgia

Circuit City - City Assure Circuit City Advantage Protection Plan Center/ City Assure Circuit City not honoring warranty on problematic Toshiba laptop Atlanta Georgia

*UPDATE EX-employee responds: Extended warranty is not through CCity

*Consumer Comment: Toshiba OK, CC not

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Almost 3 years ago, I purchased a Toshiba laptop from Circuit City. I also purchased a 4 year extended warranty. Immediately, I began experiencing problems with the laptop overheating and shutting down. I called the warranty company and began the arduous process of getting the laptop fixed under warranty. I waited for the box to arrive, shipped the laptop back and waited for it to be returned in about 1-2 weeks. When I received the Toshiba laptop back, the only service that had been done was cleaning and greasing the fan. Additionally, my battery wasn't holding a charge, so I had to call a separate warranty company and send in my defective battery and wait for a new one to arrive. A few weeks later, my screen went dead. Once again, called the warranty company, sent in the laptop and received it back with a the screen fixed. The overheating problem and battery problems continued for 1+ years. You just get worn down after awhile. I kept calling, sending it in, etc. Once, they even broke my AC adapter and I had to go through another warranty company to get a new AC adapter. Had to send theold one in, thus, not having a working laptop, while I waited for a new AC adapter. Finally, they replaced the hard drive on one of the service calls. Since they replaced the hard drive, the system has not performed as well. City Assure refused to replace the computer due to the fact that the overheating issue was "resolved" according to their testers. The bottom line is this, don't buy from Circuit City and don't buy Toshiba and don't buy the extended warranty. We had to replace the computer with a new one. It takes time to call and go through the "warranty process". It also requires that you are without your laptop for quite some time. This laptop was shippped back and forth at least 7 times. That is also not good for a laptop. I guess I learned my lesson the hard way.

West Des Moines, Iowa
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Updates & Rebuttals


#1 UPDATE EX-employee responds

Extended warranty is not through CCity

AUTHOR: Zaphoid - (U.S.A.)

Okay, apparently you are not aware of how extended warranties work. All of the extended warranties (CityAdvantage Protection Plan, CityAssure, etc) are contracted through a third party, NOT Circuit City. That company is called Assurant Solutions (a subsidiary of GE), the EXACT same company that handles warranties for Best Buy and Walmart, among others. So the same process would have happened, regardless. Direct your anger where it belongs, instead of bashing people who had nothing to do with your experience.
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#2 Consumer Comment

Toshiba OK, CC not

AUTHOR: Cyberminnie - (U.S.A.)

I'll agree that CC, and more importantly the City Assure is incredibly hard to deal with. I am going through something similar with a tv I bought from Circuit City. We got a 2 year protection plan and we are just now approaching the 1 year mark. The bulb has gone out and the plan we purchased states that a new one will be mailed to us. Well, all they want to do is send a technician out to look at it, but, they can only come while my husband and I are at work. They outsource to companies in the area so who knows the kind of service you will actually get.
As far as Toshiba goes, I actually have a Toshiba laptop myself. I got it about two years ago, and I can't say that I've had any of the kind of problems that you have had. I got it from Best Buy though, not that that should make a difference. What I've learned is that sometimes you just get a crappy product. But that doesn't mean that everything that company makes everytime is going to be crappy. Just my .02.
I will say that we will never purchase a protection plan/extended warranty ever again.
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