Report: #90168

Complaint Review: Circuit City And GE-Zurich Warranty Management Inc.

  • Submitted: Tue, May 04, 2004
  • Updated: Thu, March 31, 2005
  • Reported By: Wauseon Ohio
  • Circuit City And GE-Zurich Warranty Management Inc.
    Store # 3705
    Holland, Ohio
    U.S.A.

Show customers why they should trust your business over your competitors...

I purchased a computer from Circuit City in July of 2002. At that time, the salesman brought up an extended warranty. He said it would cover absolutely anything that happened to the machine. The cost was $190, but I figured it would be worth it. The paper that was given to me at the time of purchase said it would cover any hardware, power surges, etc. It also offered guaranteed replacement if it can't be repaired, and a technician will come to your home to fix it.

Well, the on/off button on my tower broke. It acted like it was stuck and the housing that holds it came loose when I tried to push it in a second time. So I called GE-Zurich and tried to get it fixed.

I was told it was a physical defect and it was not covered under the warranty. Oh, stupid me! I thought that was why I was buying the warranty. I didn't think it was right, so I kept going up their chain of command only to be told the same thing over and over.

I took the computer to be fixed in my home town. The guy that fixed it said it was a mechanical defect in the machine and nothing that I had done. It took about 20 minutes to fix.

So I tried going through the Circuit City people. I called their "cool line" customer service. I called the store where I purchased the computer and spoke with the manager who directed me to their corporate number. Finally, after about 10 hours on the phone I'd had enough, so I called Circuit City and told them I wanted my money back.

But did you think that would happen? OF COURSE NOT! I was informed that they would return my money after they prorated it. They will only give back about $130 (I paid $190). They said it was in my contract. Well, let's see, after both companies ripped me off, they apparently want me to pay for the pleasure. I was contacted by someone in their corporate office and he said there was nothing I could do about it and offered to give me a number to call at GE-Zurich. I told him not to bother.

What really ticks me off is some of the rebuttals I've read on this site. They said I should have read the paperwork before I bought it. Well, I did read the paper I was given at the time of purchase, and I heard all the glowing comments about how wonderful this warranty was from the Circuit City salesman. I didn't realize that two nationally known companies would refuse to honor what they sold me. They are making money off customers even if they cancel their warranties because you don't read the part of the contract that says they'll pro-rate it until after you buy it.

I will never buy anything from either one of them again. Please, if you read this, save yourself the aggravation and money. Like I said in my opening line, you might as well set fire to the money. I would have come out farther ahead.

Shannon
Wauseon, Ohio
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/04/2004 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/circuit-city-and-ge-zurich-warranty-management-inc/holland-ohio-43528-8419/circuit-city-and-ge-zurich-warranty-management-inc-extended-warranty-is-a-ripoff-you-mi-90168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#1 UPDATE Employee

worked for me...

AUTHOR: John - (U.S.A.)

hey i worked for cc for three years. i bought a laptop a year ago, with the warranty. my battery went bad the other month, and they sent it back with a new battery. problem solved... those batteries are over $100 anyhow. so, im just saying it worked good for me.. so far.

i just extended my big-screen warranty for another two years, and im weary if ill use it, but ill tell you what, youre really just buying peace-of-mind, because i know i wont be able to drop another 2grand on a tv anytime soon (unless i get another car crash settlement!) so ill pay the 200 bucks to make sure i dont have to for two years....

like i said, i dont work for cc anymore, and im not gonna recite some brain-washed talk and glorify the company, cuz they got a lot of problems, as dose any other chain on the way down! we used to say that best buy was the "best electronics store run by teenagers" and the same is now true for circuit city...
Respond to this report!

#2 UPDATE EX-employee responds

GE Zurich Rip-off the possible worst and they know it

AUTHOR: Jason - (U.S.A.)

I worked for circuit city for a few plus years, and out of all the warranties ive ever come across, ge Zurich is the possible worst and they know it. Warranties covered by Circuit City like camcorders and big screen TVs are pretty good as ive gotten one on my digital camcorder. Computer warranties, Circuit city has no control whatsoever with the computer support plus, your at the hands of GE Zurich and there really is no way around it.
Respond to this report!

#3 UPDATE EX-employee responds

GE Zurich Rip-off the possible worst and they know it

AUTHOR: Jason - (U.S.A.)

I worked for circuit city for a few plus years, and out of all the warranties ive ever come across, ge Zurich is the possible worst and they know it. Warranties covered by Circuit City like camcorders and big screen TVs are pretty good as ive gotten one on my digital camcorder. Computer warranties, Circuit city has no control whatsoever with the computer support plus, your at the hands of GE Zurich and there really is no way around it.
Respond to this report!

#4 UPDATE EX-employee responds

GE Zurich Rip-off the possible worst and they know it

AUTHOR: Jason - (U.S.A.)

I worked for circuit city for a few plus years, and out of all the warranties ive ever come across, ge Zurich is the possible worst and they know it. Warranties covered by Circuit City like camcorders and big screen TVs are pretty good as ive gotten one on my digital camcorder. Computer warranties, Circuit city has no control whatsoever with the computer support plus, your at the hands of GE Zurich and there really is no way around it.
Respond to this report!

#5 UPDATE EX-employee responds

GE Zurich Rip-off the possible worst and they know it

AUTHOR: Jason - (U.S.A.)

I worked for circuit city for a few plus years, and out of all the warranties ive ever come across, ge Zurich is the possible worst and they know it. Warranties covered by Circuit City like camcorders and big screen TVs are pretty good as ive gotten one on my digital camcorder. Computer warranties, Circuit city has no control whatsoever with the computer support plus, your at the hands of GE Zurich and there really is no way around it.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.