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Report: #205731

Complaint Review: CIRCUIT CITY , CHASE MANHATTAN - Kennesaw Georgia

  • Submitted:
  • Updated:
  • Reported By: Columbia South Carolina
  • Author Confirmed What's this?
  • Why?
  • CIRCUIT CITY , CHASE MANHATTAN 225 Chaspin Meadow Court Kennesaw, Georgia U.S.A.
  • Phone: 800-4776761
  • Web:
  • Category: Banks

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Circuit City advertised 18 months no interest on plasma t.v. purchases in April 2006. The 18 months no interest was the best deal at the time that I could find. So I purchased the t.v. In July, I noticed the finance charges were not in line with what they should be considering the interest bearing balance on the credit card. Sent an email to Chase Manhattan through Circuit City's consumer credit web-site. Response came back that interest charges begin on day one of the transaction and that was why my finance charges were so high.

This did not make sense at all. I pay well above the minimum and the amount of the finance charges were not in line at all. So I called Chase Manhattan's customer service and was told that all of the payments I've made since April have been applied to the 18 months no interest promotional charges. The interest bearing balance was not being paid down at all until I paid off the 18 month no interest promotional balance. I told Chase that this was nothing more than deceptive trade practices. How can you offer 18 months no interest if you never intend to allow the card holder to carry the balance for 18 months. Not only that but you're never letting the card holder pay down the interest bearing balance as long as their is a balance from the promotional purchase.

I will NEVER buy another thing from Circuit City and I will NEVER have another Chase Manhattan credit card. There must be many many other Circuit City customers who have made purchases during these no interest promotions through Chase Manhattan. Please check your finance charges. Contact the Attorney General in your state if also find this has happened to you.


Attached emails below of correspondence with Chase Manhattan, the issuer of Circuit City's consumer credit card.


To: Circuit City Cards
Subject: Re: Promotions (KMM80)
Date: Aug 11, 2006
Spoke with Customer Service tonight with Chase Manhattan about why I'm accumulating
higher finance charges than I should based on the interest bearing balance I've
carried. The finance charges just do not make sense when considering the balance
less my 18 months no interest promotional purchase. The response you sent me attached
below at best can be described as dishonest if not out right deceptive.

You (Circuit City / Chase Manhattan) have applied payments first to the non-interest
bearing balance (18 months no interest promotional charges) instead of to my regular
interest bearing charges. The Chase Manhattan representative (Mary) was absolutely
no help on this matter and refused to correct this. The representative explained
that somewhere in my terms and conditions in the last two years there is an explanation
of Chase's policy in regards to promotions. When I asked to speak to a supervisor,
Mary refused. I would not be allowed to speak to anyone else.

The Circuit City promotion made no mention that all payments I made on my card would
be applied first to non-interest bearing charges first. What it did say was 18
months no interest. My receipt from Circuit City is printed with 18 months no interest.
WHAT BENEFIT IS THE 18 MONTHS NO INTEREST PROMOTION IF YOU ARE NOT GOING TO GIVE
ME THE FULL BENEFIT OF 18 MONTHS TO PAY THE PURCHASE OFF? WHY WAS THIS NOT EXPLAINED
AT TIME OF PURCHASE? This is out right deception. I feel that Circuit City / Chase
Manhattan have been dishonest with me in regards to the 18 months no interest promotion
and are basically stealing money from me.

I expect you to credit me for all finance charges since April for payments that
were mis-applied by Chase Manhattan to the 18 months no-interest promotional purchases.
If you check my payment history with you, I always pay well above the minimum and
pay on-time. I regularly use this card while traveling for business. The point
being that I can not believe Chase would rather let me walk away than correct this.

-----Original Message-----
>From: Circuit City Cards
>Sent: Aug 2, 2006 4:37 PM
>To:
>Subject: Re: Promotions (KMM80****)
>
>Thank you for contacting us regarding your Circuit City(R) Credit Card
>account issued by Chase Manhattan Bank USA, N.A.
>
>Our records indicate you have both promotional purchases on the account
>and regular interest bearing purchases on the account. The regular
>interest bearing purchases are being assessed finance charges from the
>date of purchase.
>
>Customer Service is our number one priority. If we can be of further
>assistance, please contact our Card Services Department at
>1-800-477-6761, or visit our web site at www.cardaccountservice.com.
>Card Services hours of operation are Monday through Friday, 10:00 a.m.
>to 9:00 p.m., ET. and Saturdays 10:00 a.m. to 6:00 p.m., ET.
>
>Original Message Follows:
>------------------------
>
>Form Message
>
>Subject: Promotions
>cc_topic: Promotions
>cc_name:
>cc_homezip:
>Email Address:
>cc_lasttwo:
>Message: Purchased a Panasonic 37" plasma t.v.
>during a promotion in April with interest
>free for 18 months. T.V. was a little
>more than $2000. I believe that I am
>being charged interest on the balance for
>this t.v. even though it was supposed to
>be 18 months interest free.


J
Columbia, South Carolina
U.S.A.

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This report was posted on Ripoff Report on 08/11/2006 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/circuit-city-chase-manhattan/kennesaw-georgia-30156/circuit-city-chase-manhattan-circuit-city-card-18-months-no-interest-promotion-company-n-205731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#9 UPDATE Employee

Jason is right...

AUTHOR: Sales - (U.S.A.)

POSTED: Saturday, September 02, 2006

Read the terms! The sales person is only going to know your current purchase promo & not anyting else.

All you do is anything above the min. payment that you send give them a call and say apply "$XXX" to that item that had no promo and they will every time.

Simple really no real reason to make CC look like its their fault. The same goes for Sears, BB, Jewlery and furniture store credit cards.

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#8 UPDATE Employee

Jason is right...

AUTHOR: Sales - (U.S.A.)

POSTED: Saturday, September 02, 2006

Read the terms! The sales person is only going to know your current purchase promo & not anyting else.

All you do is anything above the min. payment that you send give them a call and say apply "$XXX" to that item that had no promo and they will every time.

Simple really no real reason to make CC look like its their fault. The same goes for Sears, BB, Jewlery and furniture store credit cards.

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#7 UPDATE Employee

Jason is right...

AUTHOR: Sales - (U.S.A.)

POSTED: Saturday, September 02, 2006

Read the terms! The sales person is only going to know your current purchase promo & not anyting else.

All you do is anything above the min. payment that you send give them a call and say apply "$XXX" to that item that had no promo and they will every time.

Simple really no real reason to make CC look like its their fault. The same goes for Sears, BB, Jewlery and furniture store credit cards.

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#6 UPDATE Employee

Regular vs. No Interest Promotionals

AUTHOR: Jason - (U.S.A.)

POSTED: Thursday, August 17, 2006

Hopefully I'll have a little bit of assistance and clarification here. I am a Circuit City employee who works with Chase daily. As those of us on this post know, Chase applies payments to No Interest Promotionals first as default. Remember, as standard with most credit cards, all of the interest that would have normally acrued over the period will be charged if your account defaults or you do not pay off the balance on or before the period's end. (You have 18 months to pay off a No Interest For 18 Month promotion.)

Imagine the Rip Off Reports against Chase if customers took No Interest deals, then found out at the end of 3, 6, or 18 months that they were charged all of the acrued interest --all because Chase decided to apply the payments to "other" things instead, only putting it in the fine print that the payments would go to the Interest Bearing Purchases first.

This is a Credit Card Happy world that Chase seems to be working with (literally; credit cards were outnumbering cash and check purchases with us even before Debit Cards came into play); many many customers have some kind of balance on their cards, and putting their promotional periods last would harm many many more people than those it wouldn't affect, and result in many extra charges and angry phone calls...especially stinging those who pay by the due date every month and find out their Promotional wasn't paid off in time due to payments going elsewhere.

Chase cannot wait until customers pay off their balance to begin the Promotional Period on an item; this would not be "Minimum Payments Required" on the promotional item.

If Minimum Payments were NOT required for the No Interest item, then that item could remain on the bill for the specified time period without accumulating interest while payments were made on the Interest Bearing balance first. The item would be like a Finance Ticking Time Bomb waiting to BURST with interest if the cardholder couldn't get to it in time! --It would not work well for a great deal of people. Complaints would be all over the place regarding it. I might be wrong, but I believe the above scenarios are why Chase prioritizes payments and terms the way they do from their perspective.

I imagine it's a no-win situation trying to manage opposite-termed purchases side-by-side on a card, especially if you have the VISA and can use it anywhere. In this case, hopefully the No Interest Term offsets the card enough to where you will still save money vs. if the purchase had not been on a Promotion.

As a fix, you can call Chase and tell them to allocate a payment to your Interest Bearing Balance. I just called them and made sure this info was accurate with one of their operators before posting since bank practices can differ (our Private Held bank allowed us to allocate payments by writing the message on the check, Bank One that merged with our bank required a phone-in. CHASE, who acquired BANK ONE and now runs the entire Finance Operation...requires a phone-in and has limitation.) Chase Bank's limitation is: you may allocate a payment to your Interest Bearing Purchase once per 12 months when you're in a Promotional Period. If you have regular purchases on your card, you can pay them down with this which can eliminate or at least reduce your interest bearing total.

I know it wasn't the total answer you were looking for, but hopefully that can help you in some way. Ask for an Allocation Payment and they can set one up for you. That number is 1-800-937-1294.

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#5 Consumer Comment

It is a Feral Crime to use Bushisms

AUTHOR: Thomas - (U.S.A.)

POSTED: Monday, August 14, 2006

" "My point of saying credit card companies make money off of consumers who pay their balances in full was that most people would not consider this to be a "free lunch." It's more of a trade: I'll sign up for YOUR credit card (and generate fees from merchants whom with I shop) in exchange for giving me an extension for payment on the new TV."

The time extension on any purchase is insignificant unless you are going after an extended "interest-free" deal. The service provided by the CC bank TO ME is the ability I have to shop online or by telephone using a CC that offers chargeback protections if the vendor should fail to perform in accordance with the transaction. If anyone shops online or by telephone and pays by check, they have NO protections against the vendor failing to perform. It is that simple. The vendor pays 1% or so and sets his prices accordingly. And you, who presumably does NOT use a CC, will pay the same prices. Therefore, you pay for my online shopping protections. This is a good deal for me, is it not? I was born at night, but it wasn't last night.

"So you say that the concept of refraining to use the card until the "free deal" ends (18 months) to actually benefit from the "free deal" is perfectly fine?!? Well, I'm afraid we can only agree to disagree."
OK- disagree. I have several CC. I have NEVER utilized any interest-free CC deals, not only because they are fraught with gotchas which a careful person can avoid, but also because I have had no need nor motivation to accept any interest-free CC deals. But I do get a LOT of these offers....

"I still agree with the OP that is deceptive print all of the "good" things about the card in big, bold letters and then hide the "bad" things in the fine print."
Well, this is life. The big print giveth, and the small print taketh away. Due dilligence requires you to read both the big and the small print. Common sense says you had better focus more on the small print, because there is a reason that it is small print. Dish Network/DirectTV send me mail offers with glowing prose and pictures on one side of the letter, including those pesky "*", and directions to see the back side of the letter for the "*" comments. The fine print on the back side of the letter covers the bottom 1/3 of the letter back. The upper 2/3 of the letter back is BLANK! Any fool knows they could have used LARGER TYPE and utilized the ENTIRE backside of the letter.

"As for the quote, I'm aware of the real saying of "Fool me once, shame on you. Fool me twice, shame on me." The quote I mentioned was something George W. Bush said during one of his speeches two or three years ago."
As noted previously, Bushisms are prohibited because of their inherent ambiguity issues.

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#4 Consumer Comment

Response to Tom

AUTHOR: Alex - (U.S.A.)

POSTED: Sunday, August 13, 2006

Tom,

My point of saying credit card companies make money off of consumers who pay their balances in full was that most people would not consider this to be a "free lunch." It's more of a trade: I'll sign up for YOUR credit card (and generate fees from merchants whom with I shop) in exchange for giving me an extension for payment on the new TV.

So you say that the concept of refraining to use the card until the "free deal" ends (18 months) to actually benefit from the "free deal" is perfectly fine?!? Well, I'm afraid we can only agree to disagree.

I do agree with you that people should read the fine print (and RoR as well), as tedious as it is to get out the magnifying glass...ESPECIALLY with a company like CC. Scams like these will be avoided by more and more people. I still agree with the OP that is deceptive print all of the "good" things about the card in big, bold letters and then hide the "bad" things in the fine print.

As for the quote, I'm aware of the real saying of "Fool me once, shame on you. Fool me twice, shame on me." The quote I mentioned was something George W. Bush said during one of his speeches two or three years ago.

So you've never been fooled?!? On anything? Wow, that's pretty amazing. Congrats.

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#3 Consumer Comment

"Nothing in Life is Free" DOES apply here, Alex of BeanTown

AUTHOR: Thomas - (U.S.A.)

POSTED: Sunday, August 13, 2006

To discuss Alex's points:

"Tom,

"Your punch line of "nothing in life is free" has absolutely nothing to do with the above situation."
OH, Yes it does- A no interest, or an interest FREE, CC balance on the TV purchase for 18 months was the deal OP had posted. Isn't that "FREE" use of someone else's money??? as in NO CHARGES? Yes, it is a "free deal".

"First of all, credit card companies make a lot of money off of consumers even if they pay the balance in full. Credit card companies charge the company where you purchased the item a small fee each time the card is used. This is one of the reasons credit card companies want you to use their card instead of somebody else's and use such aggressive marketing."
Yeah?? So what? If you don't want to order over the internet/telephone from ---, blah, blah, blah, then you don't need a credit card. Send a check using snailmail. But if the vendor hoses you (and none that I listed WILL hose you), then tough apples for you if you sent a check. But my CC will VERY QUICKLY execute a chargeback if I document a problem by email or snailmail.

I follow the CC account online, a chargeback dispute form can be filled and executed online, and I follow ALL CC account rules. I also do not pay interest charges. The fee to the merchant is for services rendered by the bank- I would have been a lot less likely to have bought from the online/mailorder merchant if I had to rely on a check sent by snailmail.. So the merchant gets more business from me because it is convenient FOR ME. Now- how is the merchant harmed?

"Second, it is interesting to note that the only way to really take advantage of the deal is to never make purchases on the card...ever."
No- You just have to wait until the free deal is completed. The CC conditions disclose this, so there is no ripoff.

"Third, I actually give CC credit here: they came up with a very creative way to deceive consumers."
That is generous of you.

"A popular line you will hear among the CC patriots here is "you should have read the fine print." "
Yep. You are ABSOLUTELY right: "you should have read the fine print." This applies to EVERY business deal you ever enter- buy a car, buy a house, buy everything and anything! Just read the posts here from the poor souls who got hosed on their auto purchases BECAUSE "they DID NOT read the fine print." Lesson ended.

"I, however, have a better idea. Just don't shop at CC. They are always scheming to trick consumers. Somebody wiser than myself once said, "Fool me once, shame on...shame of you? Fool me...can't get fooled again.""

No, Alex, it is
"Fool me once, shame on you. Fool me twice, shame on me."

Good for you, Alex. You can avoid all CC as you wish. I have no arguement, because that is your business and presumably in accord with your wishes.

Well, Alex, since I have NEVER been fooled, and I know I have NEVER been fooled, I must be a wise man....

Remember
A man who knows, and knows he knows, is wise. Follow him.
A man who knows, and knows not he knows, is asleep. Awaken him.
A man who knows not, and knows he knows not, is unlearned. Teach him.
A man who knows not, and knows not he knows not, is a fool. Shun him.

Any other questions, Alex of Boston, Massachusetts??

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#2 Consumer Comment

Nothing in life is free?!?

AUTHOR: Alex - (U.S.A.)

POSTED: Sunday, August 13, 2006

Tom,

Your punch line of "nothing in life is free" has absolutely nothing to do with the above situation. First of all, credit card companies make a lot of money off of consumers even if they pay the balance in full. Credit card companies charge the company where you purchased the item a small fee each time the card is used. This is one of the reasons credit card companies want you to use their card instead of somebody else's and use such aggressive marketing.

Second, it is interesting to note that the only way to really take advantage of the deal is to never make purchases on the card...ever.

Third, I actually give CC credit here: they came up with a very creative way to deceive consumers.

A popular line you will hear among the CC patriots here is "you should have read the fine print." I, however, have a better idea. Just don't shop at CC. They are always scheming to trick consumers. Somebody wiser than myself once said, "Fool me once, shame on...shame of you? Fool me...can't get fooled again."

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#1 Consumer Comment

This is standard CC rules [Second verse, same as the first]

AUTHOR: Thomas - (U.S.A.)

POSTED: Friday, August 11, 2006

If you had read the CC account fine print, you would have seen the part that said ALL payments are FIRST applied against your no-interest promo deal balance- this is why you should NOT charge ANYTHING ELSE on that card for the following 18 months.

Everyone says they know that "Nothing in life is free" and then they jump for free (no interest) promo loan deals... Why, oh why?

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