Circuit City - Circuit City Advantage Extended Warranty Plan Ripped me off! Half dozen returns and never fixed my laptop ripoff Richmond Virginia

Sorry they could only confirm me returning it 3 times and there were 8 case numbers, not 6. I only had records on 6 case numbers... They also complained that had this been an important issue for me I would have contacted them after my last attempt at getting it resolved back in March... How arrogant can you get? Are not 3 returns and 8 case numbers sufficient to resolve a simple DVD-ROM repair?

Finally got to talk to a supervisor... of couse the bottom line is there is nothing they can do about it. Big surprise. They suggested that I contact their "resolution team". Of couse they don't have a telephone number for them... all you can do it FAX or mail them your issue and they will get back to you... I had talked to one of their so called resolution people in the past and got nowhere with them. Same old song and dance, send it back for repair... but I already knew what kind of response I'd get based on all the other times I'd sent it back. They just kept telling me there is nothing wrong with it, but when I'd get it, it wouldn't read ANY CD's or DVDs. It's now out of warranty and yes they succeeded in wearing me down to the point where I had given up on getting it fixed. I'm perfectly capable of doing that myself. My issue is with the fact that I can't even open it now because they Superglued it back together. I've had problems with products in the past and have always been able to reach a resolution but these people take the cake. If you are contemplating buying this so called warranty, read this, then I'd suggest you think twice about what you are getting for your money...

I figured I'd call one last time to find out what possessed them to Superglue the thing back together. I'm on hold to speak to a supervisor as I write... the tech I initially talked to said this is a common practice to prevent the consumer from opening the computer up. It was like, so what's the big deal... Well for me it's that I can open this thing up and finally do what they were supposed to do under the extended warranty. Fix it. As for them not wanting me to open it, gee.. the last time I looked at the receipt, I was the owner. Interesting logic, to say the least. Of course there will be no resolution to this but I just wanted others to know of my experiences and my intention to never buy anything from a Circuit City store, period. Should I ever hear anything from them I'll be the first to let you all know.

I figured I'd call one last time to find out what possessed them to Superglue the thing back together. I'm on hold to speak to a supervisor as I write... the tech I initially talked to said this is a common practice to prevent the consumer from opening the computer up. It was like, so what's the big deal... Well for me it's that I can open this thing up and finally do what they were supposed to do under the extended warranty. Fix it. As for them not wanting me to open it, gee.. the last time I looked at the receipt, I was the owner. Interesting logic, to say the least. Of course there will be no resolution to this but I just wanted others to know of my experiences and my intention to never buy anything from a Circuit City store, period. Should I ever hear anything from them I'll be the first to let you all know.

I figured I'd call one last time to find out what possessed them to Superglue the thing back together. I'm on hold to speak to a supervisor as I write... the tech I initially talked to said this is a common practice to prevent the consumer from opening the computer up. It was like, so what's the big deal... Well for me it's that I can open this thing up and finally do what they were supposed to do under the extended warranty. Fix it. As for them not wanting me to open it, gee.. the last time I looked at the receipt, I was the owner. Interesting logic, to say the least. Of course there will be no resolution to this but I just wanted others to know of my experiences and my intention to never buy anything from a Circuit City store, period. Should I ever hear anything from them I'll be the first to let you all know.

I figured I'd call one last time to find out what possessed them to Superglue the thing back together. I'm on hold to speak to a supervisor as I write... the tech I initially talked to said this is a common practice to prevent the consumer from opening the computer up. It was like, so what's the big deal... Well for me it's that I can open this thing up and finally do what they were supposed to do under the extended warranty. Fix it. As for them not wanting me to open it, gee.. the last time I looked at the receipt, I was the owner. Interesting logic, to say the least. Of course there will be no resolution to this but I just wanted others to know of my experiences and my intention to never buy anything from a Circuit City store, period. Should I ever hear anything from them I'll be the first to let you all know.

Since this notebook was now out of warranty I figured I'd put my skills at computer repair to good use. I'd done a lot of research on this notebook,needless to say. So I got all the info regarding disassembly so I could repair it myself. Well the first step in disassembly is to remove the LED and button bar cover just above the keyboard. Pretty simple, a couple of screws and you just pop off the LED cover. You aren't going to believe this but sometime during its multiple repair attempts by City Advantage they obviously broke something with regard to this LED cover attachment. And can you believe these clowns Superglued the cover back on! Needless to say, it can now no longer be removed without breaking the LED cover to get it off. I guess this pretty much sums up their repair efforts. Do as little as possible until the customer gives up trying, since they have no recourse except RipOff Reports.com

Oh, and get this. Since it was now out of warranty I figured I'd just fix it myself since I do a lot of computer work anyway. I started the first step to disassemble the Presario 730US, which is remove the LED and button bar at the top of the keyboard. Come to find out that sometime during it's multiple previous repairs, they had apparently broken something with regard to attaching the LED bar cover and they Superglued it back on!!! Can you believe these idiots. Of course it won't come off now and I'll no doubt have to break it to get it off.