• Report: #148317
Complaint Review:

Circuit City

  • Submitted: Sat, July 02, 2005
  • Updated: Wed, August 03, 2005

  • Reported By:Rockville Connecticut
Circuit City
230 Hale Road Manchester, Connecticut U.S.A.

Circuit City ripoff Manchester Connecticut

*UPDATE Employee: here some information for thouht on this

*Consumer Comment: Went to talk to Store it should be covered and corrosion was not physical damage.

*UPDATE Employee: Talk to the store.

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I have a Cannon PowershotS1IS which cost over $500 and I purchased it with a $90 service plan, because the sales rep promised that the camera would be covered for several years and If anything was to happen, I would get a new camera or a gift card without any hassles.

I went into circuit city when the problem first occurred and showed the receipt to the clerk who stated, I would have to mail the camera to the repair facility after calling the cityadvantage line. So I called and mailed it out even tho the sales associate stated it would be hassle free.

I then waited a few days before calling to find out the status at which point they stated it was still under repair status. I then waited until today to call. I then was told that my camera was unrepairable and they would not be sending me another one. They said the no name repair facility they sent it to stated that their was some sort of corrosion damage.

I do not see how this is possible I always had it in the leather carrying case I purchased from them. It worked fine up until the point where I called when it wouldnt power on one day. I looked up and down the pamplet the sales associate gave me and it states nothing about this voiding the pricely extended warranty.

I am more than unhappy. I have never felt this bad before about a purchase that I felt was a secure transaction. I just want my camera fixed or replaced like I was told would happen if anything occurred. I would never have bought such a pricey camera or service plan if I wouldnt be protected against this sort of thing.

I take care of all of my belongings, I still have the original box and all accessories that came with this camera in mint condition. I cannot believe the rude customer service member named DON that handled my call. He just shut me down and made me feel horrible about ever purchasing anything from circuit city. He stated he was going to hang up on me several times. Please Help!

Desired Settlement: Replacement

Settlement Explanation:
I would like my camera either repaired or replaced, preferably replaced because it came back to me today via ups from the no name repair facility in worse shape than when I mailed it to them. I shipped it in very good condition, it just would not power on any more.

I received it today and it looks horrible nothing feels tight anymore. The flash is not closing correctly or the memory card slot. The whole unit looks like it was mickey moused (not put back together correctly).

Rockville, Connecticut

This report was posted on Ripoff Report on 07/02/2005 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/circuit-city/manchester-connecticut-06040/circuit-city-ripoff-manchester-connecticut-148317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

here some information for thouht on this

AUTHOR: John - (Afghanistan)

Dear Seth
Thanks for shopping at Circuit City we appreciate your business. For one the PAMPLET that you looked over for where it stated the exclusions, is mearly just a highlight of the warranty not in great detail. If the salesman told you that if anything were to happen to the camera it would have been covered, I would have said show me that in writing.

As my mom and dad once told me many years ago if it sounds to good to be true then more that likely it is not true.

If you would like me to post the exact terms and conditions for the warranty that you purchased in here than I will be more than happy to do so. Please provide me with the date of purchase and I will do just that. Hassle free.

I hate that phrase because if it was truly hassle free then we would just have you think about the camera not working and out of the air someone would just show up with a replacement camera and fully charged batteries ready for you. Now that to me is hassle free. But unfortunately hassle free I agree is a term that is WAY to loosely used.

Another thing when the camera went off for repair they took pictures of the damage / corrosion to the camera plus if you provide me with the case number I will look into it and see what the name of the repair facility is it would only be one of these two servicers being Precision Camera Repair and CyberTest.

Another thing is last time I checked corrosion could be caused by being in a humid environment or within an environment that changes from hot to cold and then humidity so getting in and out of a car with the a/c. on can cause this as well.

Electronics are funny when they quit working due to a short or corrosion on a contact they work absolutely flawless until it is shorted by the corrosion and then BAM all of a sudden not working. As I stated earlier I will place in here the terms and conditions for your contract as no matter what date purchased corrosion is not covered as this is environmental damage.

I do feel sorry that you are unhappy about your purchase on the CityAdvantage Warranty. As for what is covered and what is not there is no warranty out there that is going to cover this kind of stuff. An even Dell computer that has the accidental damage warranty does not cover corrosion damage. I personally apologize for the inexcusable rudeness of the customer service member, as this should not have happened. Now I was not on the phone with you and don and cant stand behind either one of you. As normal procedure is not to keep telling the customer that we are going to hang up on you unless you are cursing at us or stating something of the I'm gonna harm you or your company kind of nature.

As for a replacement there is more than likely nothing that we are going to be able to do for you. When we are unsure of whether or not something was damaged or just quit we will send it in as the service provider is our last line of fix it or deny service.

If they deny service they are not going on what you tell them they are looking at the insides of the product, which speak louder than words alone. If you do not believe or agree that this is accurate then you can call and speak with tech support at 1-800-555-4615 at any time and we can speak with the liaison for the company that did the repairs and have a picture of the corrosion sent to you for verification purposes.
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#2 Consumer Comment

Went to talk to Store it should be covered and corrosion was not physical damage.

AUTHOR: Seth - (U.S.A.)

Ok now I went to the store on saturday like suggested when I got their I spoke with the customer service clerk at the counter she stated that it should be covered and corrosion was not physical damage.

So she tried to call the cityadvantage insurance place and they told her the same thing they told me that it was not covered. So she called over a manager.

He also stated he does not see why its not covered and that He would photocopy the tech report and give it to the Operations Manager Elaine Ruthauski. He stated I should call her on Monday.

On Monday I went into the store instead of calling, she was extremly rude to me, called me a liar and stated it was physical damage and their is no way the sales associate told me it would cover anything, she stated she knows him well and he was with the company for 12 years. She told me their is nothing she stated the only thing she could do for me is request a refund for the cityadvantage insurance plan.

That does me no good because the Camera I purchased I would have never normally purchased but the salesperson convinced me into purchasing it with the plan because it was a better camera and it would be protected for 5 years, and if anything occurred I would get a new camera or a gift card for the purchase price. I have never been treated so awful before.

I have spent hours on the phone and drove all over the place for this and to this day not one associate has been helpful, they all just shut me down or give me the run around.
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#3 UPDATE Employee

Talk to the store.

AUTHOR: OMeSSiaHo - (U.S.A.)

Since you got your camera back take it to the store. The service centers can be a total pain in the a*s sometimes. If you didnt damage it (chances are you didnt and a good Tech manager can usually tell) they will help. Just bring in everything you got back from the service center including the claim number. Just be cool and tell them your story. It also helps to not demand too much.
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