Circuit City refused a refund for defective labor Sand City California

Hey Chris,

How's it been? Did you get bored and figure you'd try stirring up s**t again? By the way I did answer your question, you just refuse to acknowledge it.

"I don't know why you can't seem to read, but I've already told you that I was charged $149 for the software and "labour" as you put it. It doesn't matter how many times I add up the receipt, the charge just doesn't seem to go away."

The charge was itemized, and explained by the manager, along with which entries on the receipt were labor. Circuit City was more than happy to give me my money back. They even apologized. Hmmmm... I wonder why they would do that?

While you were gone I wrote a little skit with you in it, hope you enjoyed it (plink plink).

Alex, at least that is what he called himself, fell for the bait and then refused to answer some very basic, mostly yes or no questions that I posted on 10/25/05. Perhaps you would like to answer them?

1. Do you agree with the tactics used by Circuit City employees on this site?

2. Do you think that the tactics of the Circuit City employees on this site are effective?

3. If you don't agree with the other employee's tactics on this site, would you be willing to write them on this site telling them so?

4. What is your personal honest motive for posting comments on customer's complaints?

5. Do you see any value in calling people stupid, gay, or calling their intelligence and maturity into question?

6. Are you getting paid to post on this site by Circuit City?

7. Do you have more than one user name?

8. Do you think Circuit City's policies are fair?

9. Are you a day-to-day employee at a Circuit City store, or is writing on this site your primary job?

10. Do you realize that by posting on this site you are proclaiming yourself a spokesman for Circuit City?

Not that your ranting makes any difference anyway. I wrote another suggestion that was never responded to either.


"Personally, I think if any of you really wanted to be of service on this site, it would be quite simple. Once a complaint has been filed, you could write saying "My name is XXXX, and I'm an employee of Circuit City at XXXXX. At my store, we try to resolve customer complaints amicably, and our utmost concern is customer satisfaction. If I may offer any advice or help, please feel free to call on me at any time".
That would be the end of it, and anyone who really wanted your advice or help would write to you. You should not feel free to offer un-asked-for advice. Following that formula would be constructive."


Wouldn't that be a refreshing change.

By the way, I did get the check for $50 in the mail for the rebate on the monitor from my other post. Since it's not from your company, I won't be dropping it off to the store. Neither will I cash it. I will hang it on the wall next to my worthless Panda software to remind me what an idiot I was to ever set foot inside Circuit City. That makes my total loss for both complaints $49. I think I can safely say that Circuit City has more than paid for trying to rip me off, and if even one person who reads this buys their electronics from another store from now on, my complaints will continue to pay dividends.

Hey Chris,

How's it been? Did you get bored and figure you'd try stirring up s**t again? By the way I did answer your question, you just refuse to acknowledge it.

"I don't know why you can't seem to read, but I've already told you that I was charged $149 for the software and "labour" as you put it. It doesn't matter how many times I add up the receipt, the charge just doesn't seem to go away."

The charge was itemized, and explained by the manager, along with which entries on the receipt were labor. Circuit City was more than happy to give me my money back. They even apologized. Hmmmm... I wonder why they would do that?

While you were gone I wrote a little skit with you in it, hope you enjoyed it (plink plink).

Alex, at least that is what he called himself, fell for the bait and then refused to answer some very basic, mostly yes or no questions that I posted on 10/25/05. Perhaps you would like to answer them?

1. Do you agree with the tactics used by Circuit City employees on this site?

2. Do you think that the tactics of the Circuit City employees on this site are effective?

3. If you don't agree with the other employee's tactics on this site, would you be willing to write them on this site telling them so?

4. What is your personal honest motive for posting comments on customer's complaints?

5. Do you see any value in calling people stupid, gay, or calling their intelligence and maturity into question?

6. Are you getting paid to post on this site by Circuit City?

7. Do you have more than one user name?

8. Do you think Circuit City's policies are fair?

9. Are you a day-to-day employee at a Circuit City store, or is writing on this site your primary job?

10. Do you realize that by posting on this site you are proclaiming yourself a spokesman for Circuit City?

Not that your ranting makes any difference anyway. I wrote another suggestion that was never responded to either.


"Personally, I think if any of you really wanted to be of service on this site, it would be quite simple. Once a complaint has been filed, you could write saying "My name is XXXX, and I'm an employee of Circuit City at XXXXX. At my store, we try to resolve customer complaints amicably, and our utmost concern is customer satisfaction. If I may offer any advice or help, please feel free to call on me at any time".
That would be the end of it, and anyone who really wanted your advice or help would write to you. You should not feel free to offer un-asked-for advice. Following that formula would be constructive."


Wouldn't that be a refreshing change.

By the way, I did get the check for $50 in the mail for the rebate on the monitor from my other post. Since it's not from your company, I won't be dropping it off to the store. Neither will I cash it. I will hang it on the wall next to my worthless Panda software to remind me what an idiot I was to ever set foot inside Circuit City. That makes my total loss for both complaints $49. I think I can safely say that Circuit City has more than paid for trying to rip me off, and if even one person who reads this buys their electronics from another store from now on, my complaints will continue to pay dividends.

Hey Chris,

How's it been? Did you get bored and figure you'd try stirring up s**t again? By the way I did answer your question, you just refuse to acknowledge it.

"I don't know why you can't seem to read, but I've already told you that I was charged $149 for the software and "labour" as you put it. It doesn't matter how many times I add up the receipt, the charge just doesn't seem to go away."

The charge was itemized, and explained by the manager, along with which entries on the receipt were labor. Circuit City was more than happy to give me my money back. They even apologized. Hmmmm... I wonder why they would do that?

While you were gone I wrote a little skit with you in it, hope you enjoyed it (plink plink).

Alex, at least that is what he called himself, fell for the bait and then refused to answer some very basic, mostly yes or no questions that I posted on 10/25/05. Perhaps you would like to answer them?

1. Do you agree with the tactics used by Circuit City employees on this site?

2. Do you think that the tactics of the Circuit City employees on this site are effective?

3. If you don't agree with the other employee's tactics on this site, would you be willing to write them on this site telling them so?

4. What is your personal honest motive for posting comments on customer's complaints?

5. Do you see any value in calling people stupid, gay, or calling their intelligence and maturity into question?

6. Are you getting paid to post on this site by Circuit City?

7. Do you have more than one user name?

8. Do you think Circuit City's policies are fair?

9. Are you a day-to-day employee at a Circuit City store, or is writing on this site your primary job?

10. Do you realize that by posting on this site you are proclaiming yourself a spokesman for Circuit City?

Not that your ranting makes any difference anyway. I wrote another suggestion that was never responded to either.


"Personally, I think if any of you really wanted to be of service on this site, it would be quite simple. Once a complaint has been filed, you could write saying "My name is XXXX, and I'm an employee of Circuit City at XXXXX. At my store, we try to resolve customer complaints amicably, and our utmost concern is customer satisfaction. If I may offer any advice or help, please feel free to call on me at any time".
That would be the end of it, and anyone who really wanted your advice or help would write to you. You should not feel free to offer un-asked-for advice. Following that formula would be constructive."


Wouldn't that be a refreshing change.

By the way, I did get the check for $50 in the mail for the rebate on the monitor from my other post. Since it's not from your company, I won't be dropping it off to the store. Neither will I cash it. I will hang it on the wall next to my worthless Panda software to remind me what an idiot I was to ever set foot inside Circuit City. That makes my total loss for both complaints $49. I think I can safely say that Circuit City has more than paid for trying to rip me off, and if even one person who reads this buys their electronics from another store from now on, my complaints will continue to pay dividends.

Hey Chris,

How's it been? Did you get bored and figure you'd try stirring up s**t again? By the way I did answer your question, you just refuse to acknowledge it.

"I don't know why you can't seem to read, but I've already told you that I was charged $149 for the software and "labour" as you put it. It doesn't matter how many times I add up the receipt, the charge just doesn't seem to go away."

The charge was itemized, and explained by the manager, along with which entries on the receipt were labor. Circuit City was more than happy to give me my money back. They even apologized. Hmmmm... I wonder why they would do that?

While you were gone I wrote a little skit with you in it, hope you enjoyed it (plink plink).

Alex, at least that is what he called himself, fell for the bait and then refused to answer some very basic, mostly yes or no questions that I posted on 10/25/05. Perhaps you would like to answer them?

1. Do you agree with the tactics used by Circuit City employees on this site?

2. Do you think that the tactics of the Circuit City employees on this site are effective?

3. If you don't agree with the other employee's tactics on this site, would you be willing to write them on this site telling them so?

4. What is your personal honest motive for posting comments on customer's complaints?

5. Do you see any value in calling people stupid, gay, or calling their intelligence and maturity into question?

6. Are you getting paid to post on this site by Circuit City?

7. Do you have more than one user name?

8. Do you think Circuit City's policies are fair?

9. Are you a day-to-day employee at a Circuit City store, or is writing on this site your primary job?

10. Do you realize that by posting on this site you are proclaiming yourself a spokesman for Circuit City?

Not that your ranting makes any difference anyway. I wrote another suggestion that was never responded to either.


"Personally, I think if any of you really wanted to be of service on this site, it would be quite simple. Once a complaint has been filed, you could write saying "My name is XXXX, and I'm an employee of Circuit City at XXXXX. At my store, we try to resolve customer complaints amicably, and our utmost concern is customer satisfaction. If I may offer any advice or help, please feel free to call on me at any time".
That would be the end of it, and anyone who really wanted your advice or help would write to you. You should not feel free to offer un-asked-for advice. Following that formula would be constructive."


Wouldn't that be a refreshing change.

By the way, I did get the check for $50 in the mail for the rebate on the monitor from my other post. Since it's not from your company, I won't be dropping it off to the store. Neither will I cash it. I will hang it on the wall next to my worthless Panda software to remind me what an idiot I was to ever set foot inside Circuit City. That makes my total loss for both complaints $49. I think I can safely say that Circuit City has more than paid for trying to rip me off, and if even one person who reads this buys their electronics from another store from now on, my complaints will continue to pay dividends.

Wow, I've miss a lot!

Anyway, I noticed that there is no responce to my "where you charged for the labor" post. I'm still waiting buddy!

HAHAHAHA!

Nice try Alex....

"I admit I am pretty confused.....thanks Ben? Why do you refer to yourself in the third perspective? Are you trying to be me??? That is very weird. I really have not much more to say, you made a pretty good point for me already,,,once again thanks? I think? Please clarify."

Uh trying to deflect the fact your impersonating me? I think its fairly obvious that YOU made that post. Making a stupid comment like that above isnt going to deflect the fact that any rational person now knows you have to be one of the stupidest people on earth.

The gig is up....stop impersonating me moron.

Hows that for "clarity" for ya?

....from your own post....that you put in.....UNDER MY NAME.......

"See how many different ways you can spin the same yarn my friend."


Spin? HAHAHAHA! Let me get this stright...

You made an account with my name and city to impersonate me and make it look like you poor down trodden CC employees are getting persecuted.

Then you say we SPIN?????

You got caught Alex! You have no credibility what so ever now.

Well folks I OBVIOUSLY didnt make that last post. And the stupidity of Alex has now come to show like a beacon.

Uh Alex, did you forget you were using MY NAME when you made that last post. Kinda funny to be posting under MY NAME and talking.....ABOUT ME!!

Thanks for showing who was impersonating me!


And I say again......

Is you argument so freaking feeble that you need to create an account with my name and city to try and impersontate me?


The gig is up idiot. And you said "let the adults talk"? Some adult you are Alex. Not only are you an idiot.....your a liar. And now there is proof for all to see.

Alex,

One final observation. Ben just wrote that you created an account under his name, and it looks like you just proved him right.

The reason I wrote that little story, and the reason I have gotten progressively hostile in my recent posts was a concious effort on my part. I intended to draw out the true leader of the members of the troll pack, and to ask a few telling questions.

For arguement's sake, we'll assume you are all seperate entities, although your tone in your most recent writing has revealed a personality more like Peter's than the one you usually like to portray. So I guess we could say that I finally got your attention. Good.

I would like, and I'm sure the other "occaisional visitors" would like, to hear directly from you. We would like to know if you are capable of answering questions honestly, without hyperbole and rhetoric.

You see, None of you has ever answered questions that have been repeatedly asked, over and over, not only by me, but by numerous others on most of the complaints about Circuit City.
The tactics of the "employees" has been proven to be ineffective because of the viciousness of the attacks on those simply wishing to be heard. Retaliation, in the form of anger and downright mudslinging only seems to fuel the "employees" in their destructive aim.

Personally, I think if any of you really wanted to be of service on this site, it would be quite simple. Once a complaint has been filed, you could write saying "My name is Alex, and I'm an employee of Circuit City at XXXXX. At my store, we try to resolve customer complaints amicably, and our utmost concern in customer satisfaction. If I may offer any advice or help, please feel free to call on me at any time".

That would be the end of it, and anyone who really wanted your advice or help would write to you. You should not feel free to offer un-asked-for advice. Following that formula would be constructive. However, the way you, Peter, Chris, and Jason have been handling yourselves, destroys all credibility.

With that in mind, would you please answer a few simple questions.

1. Do you agree with the tactics used by Circuit City employees on this site?

2. Do you think that the tactics of the Circuit City employees on this site are effective?

3. If you don't agree with the other employees tactics on this site, would you be willing to write them on this site telling them so?

4. What is your personal honest motive for posting comments on customer's complaints?

5. Do you see any value in calling people stupid, gay, or calling their intelligence and maturity into question?

6. Are you getting paid to post on this site by Circuit City?

7. Do you have more than one user name?

8. Do you think Circuit City's policies are fair?

9. Are you a day-to-day employee at a Circuit City store, or is writing on this site your primary job?

10. Do you realize that by posting on this site you are proclaiming yourself a spokesman for Circuit City?

Please excuse MY tactics in attempting to bring you to the surface. I really don't enjoy immersing myself in animosity, but I think myself, and the others who honestly come here with eyes wide open, deserve an honsest reply.

I admit I am pretty confused.....thanks Ben? Why do you refer to yourself in the third perspective? Are you trying to be me??? That is very weird. I really have not much more to say, you made a pretty good point for me already,,,once again thanks? I think? Please clarify.

Stop role playing already. You are not fighting evil, you are not ridding the world of demons and enchanted creatures that inhabit the world beyond your basement. David this might sting a little, you are not the "Dragon Master". Ben did not have the heart to tell you. As for protecting the consumers, from what, different opinion? When did I ever attack you before you started demeaning Circuit City employees. I started atttacking you because you are rightous Jerk who thinks he can bash everyone else but loves the line "you are showing the true colors of what Circuit City employees think of customers" everytime someone attacks you back. You are constantly trying to get some imaginary crowd riled up. The crowd consists of you, me, Ben, and the occasional person who drops by. Atleast Ben does not misquote me (don't think that this means I like you Ben) I love where you tried to tell that lady I called her gay, What? That is desperate. Desperate for attention, desperate for support, desperate for a life. See how many different ways you can spin the same yarn my friend. The result will be the same, your still an a*s. By the way you really aren't that funny, you should stay in your "serious mode".

Stop role playing already. You are not fighting evil, you are not ridding the world of demons and enchanted creatures that inhabit the world beyond your basement. David this might sting a little, you are not the "Dragon Master". Ben did not have the heart to tell you. As for protecting the consumers, from what, different opinion? When did I ever attack you before you started demeaning Circuit City employees. I started atttacking you because you are rightous Jerk who thinks he can bash everyone else but loves the line "you are showing the true colors of what Circuit City employees think of customers" everytime someone attacks you back. You are constantly trying to get some imaginary crowd riled up. The crowd consists of you, me, Ben, and the occasional person who drops by. Atleast Ben does not misquote me (don't think that this means I like you Ben) I love where you tried to tell that lady I called her gay, What? That is desperate. Desperate for attention, desperate for support, desperate for a life. See how many different ways you can spin the same yarn my friend. The result will be the same, your still an a*s. By the way you really aren't that funny, you should stay in your "serious mode".

Stop role playing already. You are not fighting evil, you are not ridding the world of demons and enchanted creatures that inhabit the world beyond your basement. David this might sting a little, you are not the "Dragon Master". Ben did not have the heart to tell you. As for protecting the consumers, from what, different opinion? When did I ever attack you before you started demeaning Circuit City employees. I started atttacking you because you are rightous Jerk who thinks he can bash everyone else but loves the line "you are showing the true colors of what Circuit City employees think of customers" everytime someone attacks you back. You are constantly trying to get some imaginary crowd riled up. The crowd consists of you, me, Ben, and the occasional person who drops by. Atleast Ben does not misquote me (don't think that this means I like you Ben) I love where you tried to tell that lady I called her gay, What? That is desperate. Desperate for attention, desperate for support, desperate for a life. See how many different ways you can spin the same yarn my friend. The result will be the same, your still an a*s. By the way you really aren't that funny, you should stay in your "serious mode".

Stop role playing already. You are not fighting evil, you are not ridding the world of demons and enchanted creatures that inhabit the world beyond your basement. David this might sting a little, you are not the "Dragon Master". Ben did not have the heart to tell you. As for protecting the consumers, from what, different opinion? When did I ever attack you before you started demeaning Circuit City employees. I started atttacking you because you are rightous Jerk who thinks he can bash everyone else but loves the line "you are showing the true colors of what Circuit City employees think of customers" everytime someone attacks you back. You are constantly trying to get some imaginary crowd riled up. The crowd consists of you, me, Ben, and the occasional person who drops by. Atleast Ben does not misquote me (don't think that this means I like you Ben) I love where you tried to tell that lady I called her gay, What? That is desperate. Desperate for attention, desperate for support, desperate for a life. See how many different ways you can spin the same yarn my friend. The result will be the same, your still an a*s. By the way you really aren't that funny, you should stay in your "serious mode".

Nice Alex!

David fighting my battles for me??? Uh....I think my posts stand for themselves on the subject of fighting battles. If someone was fighting them for me......I wouldnt be posting....DUH!


Oh and I really like you new angle there Alex. Or maybe it was Chris or Jason. You know the one I'm talking about. The one where one of you made an account on this site with my name and city to make posts under my name. So you poor CC patriots can make it look like your the ones being persecuted.

Thats a nice touch. Keep the thread alive idiot. YOU are the one fighting the battle for us.

Thanks!

Nice Alex!

David fighting my battles for me??? Uh....I think my posts stand for themselves on the subject of fighting battles. If someone was fighting them for me......I wouldnt be posting....DUH!


Oh and I really like you new angle there Alex. Or maybe it was Chris or Jason. You know the one I'm talking about. The one where one of you made an account on this site with my name and city to make posts under my name. So you poor CC patriots can make it look like your the ones being persecuted.

Thats a nice touch. Keep the thread alive idiot. YOU are the one fighting the battle for us.

Thanks!

Nice Alex!

David fighting my battles for me??? Uh....I think my posts stand for themselves on the subject of fighting battles. If someone was fighting them for me......I wouldnt be posting....DUH!


Oh and I really like you new angle there Alex. Or maybe it was Chris or Jason. You know the one I'm talking about. The one where one of you made an account on this site with my name and city to make posts under my name. So you poor CC patriots can make it look like your the ones being persecuted.

Thats a nice touch. Keep the thread alive idiot. YOU are the one fighting the battle for us.

Thanks!

Nice Alex!

David fighting my battles for me??? Uh....I think my posts stand for themselves on the subject of fighting battles. If someone was fighting them for me......I wouldnt be posting....DUH!


Oh and I really like you new angle there Alex. Or maybe it was Chris or Jason. You know the one I'm talking about. The one where one of you made an account on this site with my name and city to make posts under my name. So you poor CC patriots can make it look like your the ones being persecuted.

Thats a nice touch. Keep the thread alive idiot. YOU are the one fighting the battle for us.

Thanks!

Alex,

You're right. I did break my own rule of getting too serious after an attempt at humor. The difference between your weak attempt of mimicry, and my little story of your training, is that yours was obviously born from desperation and made from whole cloth.
While I took some licence in my portrayal of you and the other trolls that inhabit the dark corners of this site, all that I said is grounded in the truth. Sadly, its a truth you are not capable of facing.
Consumers come to this site to post complaints because they are confronted with obstinate greed from companies like Circuit City that rip them off. They usually have made every attempt to resolve their issue with no success. They come here simply hoping for an outlet for their frustration, with no real hope of accomplishing anything other than getting it off of their chest.
When they do so, the relief that they feel is immediately taken away by the likes of you and your ilk. To even conceive of the pleasure that you and the other slimy denizens like you derive from this practice is unimaginable to a normal compassionate person.
That is why you and your kind deserve to be called vile. You have earned the disdain that is heaped upon you by those who recognize your contemptibility. I don't enjoy christening you and the others with your true names, but someone has to do it. It's like identifying a pile of dog s**t, and warning those around you not to step in it.

So it is okay for you to personally attack everyone who has responded to your biased claims but when I give you a taste of your own medicine you claim fowl, and now I am immature. Sounds like I now have hit the sore spot. What audience are you referring too? You and Ben? Your universe is not as large as you would like to believe it is. I would recommend handing out more Troll Busting Decoder Rings to recruit more basement dwellers such as yourselves. I actually love customers, I am a people person. I don't like @#%holes however. You have to give respect to receive it. You have given none, so you get none. Sorry I hurt your feelings. Trolls tend to do that. Ben will hold your hand and tell you it is Okay.

Alex,

All kidding aside, get some help man. I was hoping to show you through satire how weak your attempts to argue CC's case were by accusing me of being gay. Your pathetic attempt to copy me is further evidence of your desperation and your lack of originality.

Every one reading this thread realizes the same thing, and our pity is only matched by our disdain at the depths to which you will stoop to prove your arrogant ignorance. By all means, please continue to post your immature rantings, I don't think the rest of us need even bother to complain about Circuit City. You are living proof of their taste.

Ben I did not respond to anything about New Jersey smart guy, why don't you settle down and let the grownups talk.

Ben I did not respond to anything about New Jersey smart guy, why don't you settle down and let the grownups talk.

Wait a minute, I'm confused! Wasn't I supposed to be the gay one? Lynda, you better watch out because Alex says that anyone that agrees with me must be gay! Alex is a lot smarter than me, you can tell by how he's always so original in his ideas and everything, so maybe you and I are gay together like Ben and I are gay together.

Let me see, how does that work? Hmmm...I know, maybe I'm bisexual. Yeah, that's it I must be bisexual! Wow, what a relief, I thought it was just hormones! Maybe mom and dad were right and I should have never left the basement.

Hmmm...Well if I'm wrong and Alex is right, then how come everyone I talk to about Circuit City has a story to tell. Let's see, one of my best friends, who happens to be a woman (probably because I'm gay), never got her rebate from Circuit City that was due over a year ago. Neither did my daughter who was told by Circuit City that she didn't include the receipt with her rebate form. (I wonder how I could have a daughter if I'm gay?)

I know, maybe everyone is gay except Alex, yeah, that's it. Thanks Alex for setting me straight. Oops, I said straight! Sorry Ben.

Were you all alone on the thread by your poor little self. Did you need David to fight the battle for you? I am sure if you ask nicely David will be glad to go onto another thread and defend you against the evil Trolls. Don't forget to keep you nighlight on when your mom tucks you in, we mostly dwell in dark places.

Sorry folks I just had to post this one. Found it on another thread about CC that Alex likes to troll and attempt to bash me.....

"You are not making yourself look very reputable with the name calling, most people I know stopped that in grade school. I don't care if the other kids started, act like a man not a spoiled child."


Ya Alex, right. Your a man. Now why dont you read your last post on this thread again, and then look at your above quote.

Your a joke man!

Take your lumps, stop being a CC patriot for a company YOU KNOW holds YOU in just as much contempt YOU and IT does for consumers, and leave.

Or.....

By all means stick around. Your a funny guy. And your helping us greatly by showing your true colors and that of your company.

Nice responses there Alex. I mentioned that it wouldnt be long before one of you trolls would respond. I guess you get the prize.

Nice to see you only have lame responses left. Like the ones the kids your wife teaches may have on the recess playground. Nice of you to bring that fact up, then act like them bantering about some supposed homosexuality between David and I..

Whats wrong Alex? That issue with New Jersey get your panties in a ruffle? You only have stupid comments to David and I about our supposed sexual preference? I really liked how you played down the whole Jersey thing anyway. Thats a good one...."it was just the font guys! we still can do no wrong!". Funny how in earlier posts you knuckleheads banter about peoples grammer on their posts as if its an angle to support your company...."Your spelling sucks....see!....CC can do no wrong and there is your proof....cuz you mis-spelled something!". Now your trying to play off a court case.....over a TYPE-O!? What a joke you people have become. And now its all on this site for all to see.

I cant wait to hear your next "legitimate excuse". Let me guess, I bet p***s size will be on the agenda next?


Oh and one more thing.....I think if something made it to court, even if settled out of court.....thats a little serious. Play it down and make crap up all you would like. Your keeping this thread alive. Now how many consumers (oops..im sorry...you call us crooks) out there do you think will really patronize your business after what they see here?

Meanwhile back at the "California League of Troll Busters" secret headquaters in David's parent's basement.

David and Ben stop making out as David's mom calls him for dinner. "Mom, we are busy I told you to leave me alone when we are battling the Trolls."

Ben shouts out "Look David, the evil forces of Circuit City have struck again."

David exclaims "This thing that Alex wrote is ridiculous and I want to show him that we do not respond to such stupidity, so I will write him a fantasy novel to tell him this."

Ben has a puzzled look on his face "David, where will we find the time to write a novel about Circuit City between the 50 other websites we navigate and the poetry we devote to the subject, don't you have to be at work."

David took Ben by the hand and gave him a tender look, "Silly Ben, you know we don't have jobs, if we did we would have to work for money making corporations and have to follow rules and other than my parents rules, you know we are above the rules."

Ben still looking confused responded " But David, remember when you lost you car because you were to good to stop at the red light, and the evil cop arrested you."

David a bit frustrated at this point suddenly remembers he had the last laugh "Yes Ben, I ended up showing him though by devoting my days to emailing my disapproval of the situation in the form of a screenplay."

Ben seemed reassured "David we really are great aren't we?"

David placing his "California League of Troll Busters" enchanted helmet upon his head said "Yes Ben, we are, Now lets to work."

Suddenly the silence of the two making out was shattered by angered voice coming down the stairs "David, I thought I told you to clean your room before you wrote anymore stories!"

"Mom I am 27 years old and you know how I feel about rules!"

The End

We Join a Circuit City Training session in progress.

Instructor: Good morning everyone, and congratulations on passing our personality profile test that was a prerequisite for our "Troll Squad" training. I like to run this class like a baseball coach, and if you say something that conflicts with Circuit City policy, you get one strike. Three strikes and your out! Our security officer here, Otto, will escort you from the building if you get three strikes.

The reason this squad was formed was to try and deflect attention away from Circuit City, who has received over 400 complaints on the website, www.ripoffreport.com. Your mission, if you pass this course, is to wear those complainers down. It doesn't really matter what you say, or how ridiculous your arguements are, our only aim is to stop them from writing.

Ok now, Here is a hypothetical complaint...

Peter: (Raising his hand)

Instructor: Yes, Peter?

Peter: What does hypothemiticel mean?

Instrutor: It means "made up". Ok, here's the complaint; A customer writes that he was charged for labor that turned out to be useless, and he wants a refund.

Peter:(Raising his hand again) Ooh ooh, I know, I know!

Instructor: Anyone?

Peter: I KNOW, I KNOW!!!

Instructor: Yes Peter?

Peter: I tell him it's not our fault that it's not in stock and say HA, HA, HA, HA, HA, YOUR STUEPID!!

Instructor: Good job Peter! Now keep in mind, we don't care what the customer's complaint is, our motto is deny, deny, deny.

Yavor: (Raises his hand)

Instructor: Yes, Yavor?

Yavor: Are we getting paid time and a half for this class?

Instructor: Strike one.

Yavor: Oh uh...ok, I guess it's just straight time then?

Instructor: Strike two.

Yavor: Never mind.

Instructor: All of you were included in this training for specific reasons having to do with your personality. Like you, Chris, you were picked for your tenacity.

Chris: Shutup, you f**cking a$$hole! The only reason I'm here is because I hate customers. Now leave me alone so I can play my guitar.

Instructor: Good response Chris, and by the way, we all hate customers or we wouldn't be here.

Heather: I don't hate customers.

Instructor: Strike one. Peter, are you crying?

Peter: Yeah, no one ever told me I was doing a good job before.

Instructor: Well, just keep up the good work and there'll be a promotion in it for you. And that goes for most of the rest of you too. That brings us to Heather. Heather will say that she doesn't work for Circuit City anymore, and is only trying to help people. She'll make it even more convincing by saying she lives in Canada, where there are no Circuit City stores.

Yavor: I worked in Canada at a store named Intertan that is owned by Circuit City, Oh.., and wouldn't it be better if we handled all complaints on an individual basis, and refunded money to the customers who really deserved it?

Instructor: Strike three! Otto, do your duty please. (Yavor is dragged screaming from the room). Obviously, he must have cheated on his personality profile test!

Peter: Yeah, he was STUEPID. HA, HA, HA, HA, HA, HA, HA,!!!

Instructor: Not now Peter. Next we come to Jason.

Chris: Jasons a kissa$$ jerkoff!

Instructor: Well now Chris, that may be true, but we all have to stick together as a team. Now Jason, we want you to post seemingly logical replies to complaints, paying no particular attention to fairness or the facts.

Jason: No problem.

Instructor: There's a real team player for you! Remember, just wear them down, say anything, no matter how illogical and inane.

Jason: That's my specialty.

Instructor: Thata boy! Now we can start to get more intricate in our attacks against these idiot customers who complain about our return policies, our missing rebates, and our broken promises. Can't you just hear them now? " Wahh, Wahh, Wahh". Ok now, about this time, Heather will pretend to be fed up with what she'll call "Juvenile behavior" from the men on this thread.

Chris: WTF!!! You made me lose my concentration, I was trying to PLAY MY GUITAR!!(plink, plink)

Instructor: Good job Chris, keep it up. Anyway, Heather's rebuke usually weeds out some of these whiners who realize that they were wasting their time talking to people who refuse to admit the obvious, that we're ripping them off. (Everybody laughs). To cement that idea in the minds of our enemy, I want everyone to mispell words and make mistakes in grammer, punctuation, and syntax. That will make it seem even more futile to continue.

Peter: What's Sintax?

Instructor: I think it's a tax you have to pay if you've done something bad. Anyway, now we pull out the big guns. Alex, you chime in, acting all managerial and do your "Can't we all just get along?" act. Never mind that you don't mean it, if you weren't a liar, you wouldn't be here.

This will usually end the fighting, and the whiner will forget about the whole thing. If however, other misguided complainers join the discussion and start agreeing with him, we have to get serious. None of you were picked for your intelligence, with the exception of Heather, so if the things that he's saying make sense, start insulting him. Better yet, say that he's gay, and that the person who is on his side is gay too. Mention that you have a wife, so he won't get suspicious.

Alex: But I'M gay, I don't think that's fair!

Instructor: Strike one.

Heather: So I guess I don't get to say any more after the "juvenile" comment. That's too bad, cause I'm really smart and could use that promotion.

Instructor: Strike two.

Heather: Now wait a minute, are you telling me that I won't get a promotion because I'm smart? Next you're going to say it's because I'm a woman!

Instructor: Strike three! Otto? (Heather is dragged screaming from the room).

Peter: She was even stuepidier that that last guy!

Instructor: Keep it up Peter, I think we may have our new CEO!!


(And once again, Circuit City graduates a fine group of individuals, dedicated to killing hope, crushing spirit, and sapping resolve. Kudos to you, Circuit City, you should be proud!!!)

We Join a Circuit City Training session in progress.

Instructor: Good morning everyone, and congratulations on passing our personality profile test that was a prerequisite for our "Troll Squad" training. I like to run this class like a baseball coach, and if you say something that conflicts with Circuit City policy, you get one strike. Three strikes and your out! Our security officer here, Otto, will escort you from the building if you get three strikes.

The reason this squad was formed was to try and deflect attention away from Circuit City, who has received over 400 complaints on the website, www.ripoffreport.com. Your mission, if you pass this course, is to wear those complainers down. It doesn't really matter what you say, or how ridiculous your arguements are, our only aim is to stop them from writing.

Ok now, Here is a hypothetical complaint...

Peter: (Raising his hand)

Instructor: Yes, Peter?

Peter: What does hypothemiticel mean?

Instrutor: It means "made up". Ok, here's the complaint; A customer writes that he was charged for labor that turned out to be useless, and he wants a refund.

Peter:(Raising his hand again) Ooh ooh, I know, I know!

Instructor: Anyone?

Peter: I KNOW, I KNOW!!!

Instructor: Yes Peter?

Peter: I tell him it's not our fault that it's not in stock and say HA, HA, HA, HA, HA, YOUR STUEPID!!

Instructor: Good job Peter! Now keep in mind, we don't care what the customer's complaint is, our motto is deny, deny, deny.

Yavor: (Raises his hand)

Instructor: Yes, Yavor?

Yavor: Are we getting paid time and a half for this class?

Instructor: Strike one.

Yavor: Oh uh...ok, I guess it's just straight time then?

Instructor: Strike two.

Yavor: Never mind.

Instructor: All of you were included in this training for specific reasons having to do with your personality. Like you, Chris, you were picked for your tenacity.

Chris: Shutup, you f**cking a$$hole! The only reason I'm here is because I hate customers. Now leave me alone so I can play my guitar.

Instructor: Good response Chris, and by the way, we all hate customers or we wouldn't be here.

Heather: I don't hate customers.

Instructor: Strike one. Peter, are you crying?

Peter: Yeah, no one ever told me I was doing a good job before.

Instructor: Well, just keep up the good work and there'll be a promotion in it for you. And that goes for most of the rest of you too. That brings us to Heather. Heather will say that she doesn't work for Circuit City anymore, and is only trying to help people. She'll make it even more convincing by saying she lives in Canada, where there are no Circuit City stores.

Yavor: I worked in Canada at a store named Intertan that is owned by Circuit City, Oh.., and wouldn't it be better if we handled all complaints on an individual basis, and refunded money to the customers who really deserved it?

Instructor: Strike three! Otto, do your duty please. (Yavor is dragged screaming from the room). Obviously, he must have cheated on his personality profile test!

Peter: Yeah, he was STUEPID. HA, HA, HA, HA, HA, HA, HA,!!!

Instructor: Not now Peter. Next we come to Jason.

Chris: Jasons a kissa$$ jerkoff!

Instructor: Well now Chris, that may be true, but we all have to stick together as a team. Now Jason, we want you to post seemingly logical replies to complaints, paying no particular attention to fairness or the facts.

Jason: No problem.

Instructor: There's a real team player for you! Remember, just wear them down, say anything, no matter how illogical and inane.

Jason: That's my specialty.

Instructor: Thata boy! Now we can start to get more intricate in our attacks against these idiot customers who complain about our return policies, our missing rebates, and our broken promises. Can't you just hear them now? " Wahh, Wahh, Wahh". Ok now, about this time, Heather will pretend to be fed up with what she'll call "Juvenile behavior" from the men on this thread.

Chris: WTF!!! You made me lose my concentration, I was trying to PLAY MY GUITAR!!(plink, plink)

Instructor: Good job Chris, keep it up. Anyway, Heather's rebuke usually weeds out some of these whiners who realize that they were wasting their time talking to people who refuse to admit the obvious, that we're ripping them off. (Everybody laughs). To cement that idea in the minds of our enemy, I want everyone to mispell words and make mistakes in grammer, punctuation, and syntax. That will make it seem even more futile to continue.

Peter: What's Sintax?

Instructor: I think it's a tax you have to pay if you've done something bad. Anyway, now we pull out the big guns. Alex, you chime in, acting all managerial and do your "Can't we all just get along?" act. Never mind that you don't mean it, if you weren't a liar, you wouldn't be here.

This will usually end the fighting, and the whiner will forget about the whole thing. If however, other misguided complainers join the discussion and start agreeing with him, we have to get serious. None of you were picked for your intelligence, with the exception of Heather, so if the things that he's saying make sense, start insulting him. Better yet, say that he's gay, and that the person who is on his side is gay too. Mention that you have a wife, so he won't get suspicious.

Alex: But I'M gay, I don't think that's fair!

Instructor: Strike one.

Heather: So I guess I don't get to say any more after the "juvenile" comment. That's too bad, cause I'm really smart and could use that promotion.

Instructor: Strike two.

Heather: Now wait a minute, are you telling me that I won't get a promotion because I'm smart? Next you're going to say it's because I'm a woman!

Instructor: Strike three! Otto? (Heather is dragged screaming from the room).

Peter: She was even stuepidier that that last guy!

Instructor: Keep it up Peter, I think we may have our new CEO!!


(And once again, Circuit City graduates a fine group of individuals, dedicated to killing hope, crushing spirit, and sapping resolve. Kudos to you, Circuit City, you should be proud!!!)

We Join a Circuit City Training session in progress.

Instructor: Good morning everyone, and congratulations on passing our personality profile test that was a prerequisite for our "Troll Squad" training. I like to run this class like a baseball coach, and if you say something that conflicts with Circuit City policy, you get one strike. Three strikes and your out! Our security officer here, Otto, will escort you from the building if you get three strikes.

The reason this squad was formed was to try and deflect attention away from Circuit City, who has received over 400 complaints on the website, www.ripoffreport.com. Your mission, if you pass this course, is to wear those complainers down. It doesn't really matter what you say, or how ridiculous your arguements are, our only aim is to stop them from writing.

Ok now, Here is a hypothetical complaint...

Peter: (Raising his hand)

Instructor: Yes, Peter?

Peter: What does hypothemiticel mean?

Instrutor: It means "made up". Ok, here's the complaint; A customer writes that he was charged for labor that turned out to be useless, and he wants a refund.

Peter:(Raising his hand again) Ooh ooh, I know, I know!

Instructor: Anyone?

Peter: I KNOW, I KNOW!!!

Instructor: Yes Peter?

Peter: I tell him it's not our fault that it's not in stock and say HA, HA, HA, HA, HA, YOUR STUEPID!!

Instructor: Good job Peter! Now keep in mind, we don't care what the customer's complaint is, our motto is deny, deny, deny.

Yavor: (Raises his hand)

Instructor: Yes, Yavor?

Yavor: Are we getting paid time and a half for this class?

Instructor: Strike one.

Yavor: Oh uh...ok, I guess it's just straight time then?

Instructor: Strike two.

Yavor: Never mind.

Instructor: All of you were included in this training for specific reasons having to do with your personality. Like you, Chris, you were picked for your tenacity.

Chris: Shutup, you f**cking a$$hole! The only reason I'm here is because I hate customers. Now leave me alone so I can play my guitar.

Instructor: Good response Chris, and by the way, we all hate customers or we wouldn't be here.

Heather: I don't hate customers.

Instructor: Strike one. Peter, are you crying?

Peter: Yeah, no one ever told me I was doing a good job before.

Instructor: Well, just keep up the good work and there'll be a promotion in it for you. And that goes for most of the rest of you too. That brings us to Heather. Heather will say that she doesn't work for Circuit City anymore, and is only trying to help people. She'll make it even more convincing by saying she lives in Canada, where there are no Circuit City stores.

Yavor: I worked in Canada at a store named Intertan that is owned by Circuit City, Oh.., and wouldn't it be better if we handled all complaints on an individual basis, and refunded money to the customers who really deserved it?

Instructor: Strike three! Otto, do your duty please. (Yavor is dragged screaming from the room). Obviously, he must have cheated on his personality profile test!

Peter: Yeah, he was STUEPID. HA, HA, HA, HA, HA, HA, HA,!!!

Instructor: Not now Peter. Next we come to Jason.

Chris: Jasons a kissa$$ jerkoff!

Instructor: Well now Chris, that may be true, but we all have to stick together as a team. Now Jason, we want you to post seemingly logical replies to complaints, paying no particular attention to fairness or the facts.

Jason: No problem.

Instructor: There's a real team player for you! Remember, just wear them down, say anything, no matter how illogical and inane.

Jason: That's my specialty.

Instructor: Thata boy! Now we can start to get more intricate in our attacks against these idiot customers who complain about our return policies, our missing rebates, and our broken promises. Can't you just hear them now? " Wahh, Wahh, Wahh". Ok now, about this time, Heather will pretend to be fed up with what she'll call "Juvenile behavior" from the men on this thread.

Chris: WTF!!! You made me lose my concentration, I was trying to PLAY MY GUITAR!!(plink, plink)

Instructor: Good job Chris, keep it up. Anyway, Heather's rebuke usually weeds out some of these whiners who realize that they were wasting their time talking to people who refuse to admit the obvious, that we're ripping them off. (Everybody laughs). To cement that idea in the minds of our enemy, I want everyone to mispell words and make mistakes in grammer, punctuation, and syntax. That will make it seem even more futile to continue.

Peter: What's Sintax?

Instructor: I think it's a tax you have to pay if you've done something bad. Anyway, now we pull out the big guns. Alex, you chime in, acting all managerial and do your "Can't we all just get along?" act. Never mind that you don't mean it, if you weren't a liar, you wouldn't be here.

This will usually end the fighting, and the whiner will forget about the whole thing. If however, other misguided complainers join the discussion and start agreeing with him, we have to get serious. None of you were picked for your intelligence, with the exception of Heather, so if the things that he's saying make sense, start insulting him. Better yet, say that he's gay, and that the person who is on his side is gay too. Mention that you have a wife, so he won't get suspicious.

Alex: But I'M gay, I don't think that's fair!

Instructor: Strike one.

Heather: So I guess I don't get to say any more after the "juvenile" comment. That's too bad, cause I'm really smart and could use that promotion.

Instructor: Strike two.

Heather: Now wait a minute, are you telling me that I won't get a promotion because I'm smart? Next you're going to say it's because I'm a woman!

Instructor: Strike three! Otto? (Heather is dragged screaming from the room).

Peter: She was even stuepidier that that last guy!

Instructor: Keep it up Peter, I think we may have our new CEO!!


(And once again, Circuit City graduates a fine group of individuals, dedicated to killing hope, crushing spirit, and sapping resolve. Kudos to you, Circuit City, you should be proud!!!)

Thank you David for your clear-headed responses to the hot-headed and obviously undereducated trolls representing Circuit City. I also have been subjected to their methods of operation and will NEVER do that myself again. Mine was simple, (I thought). I just wanted a simple little phone for a spare bedroom. I picked one out, with a price tag of about $20.00. The first thing out of the sales persons mouth was..."You know what is good about this phone? It comes with a great warranty!" I didn't care about that at all really, just a little phone for occasional use. Anyway, the warranty was $39.95, or there abouts and I could't justify it in my head, that I would pay 20 bucks for a phone and pay anouther $39.95 for a warranty didn't make sense, so I said, I'll pass thanks. The sales person began yammering at me about this warranty and despite my many No thanks, really, just the phone, he would not shut up. I tried walking over to the check stand just to pay, with him following me and continually jabbering about this warranty. He was ringing it up and said he would do me the favor of adding the warranty in because he cared about me.With that I walked out. I was so exasperated, I just sat in my car to get myself back together before I could drive. Unbelieveable! Never again, I swear!

What's the matter Alex? Did I touch another nerve? Do you feel more like a man now that you've indulged YOUR fantasy. Maybe you and the other trolls could crawl back under your bridge and leave the rest of us who came here hoping for a sympathetic ear from other real consumers, to commiserate with each other over the sorry state of corporate greed in our country.
You are yet another sterling example of the quality of the employees at Circuit City. Thanks for your constructive input. If the words I'm using are too big, I'm sorry, I don't usually have to dumb it down, but I forgot who I was talking to.

David and Ben, you two seem so enthralled with your own brillance and each others, it seems meant to be. The troll thing is wonderfull, my wive's daycare class would find that hilarious. How long did it take you to come up with that one? It seems that ripoffreport has become eharmony. If you guys are not the same person you should be. Wait I will come up with a clever nickname for your coalition, how about.....um......Pixies, yes that's it Pixies. Now I do not claim to be as intelligent as either one of you so it is not as smart as Troll but I am trying to keep the magical theme of your fantasy worlds going here. Well what was the post about again? I wish the two of you long and happy lives at the center of the universe. Oh that ship thing, how do you guys do it? Brilliant!!

Although this subject doesn't apply to my original complaint, I can't help but comment. It seems a possibility that the body of this reprort from Renee on the litigation in New Jersey was copied and pasted from a news report.
If that is true, and if there is anything false in the report, why don't you Jason, and the rest of the circuit city trolls organize your own legal team and sue for libel? It seems to me that, if there is any untruth in the report, that you would have a slam dunk case.
I find it ironic that you would chastise Ben for posting a comment on "everyones" post when your comments can be found wherever a consumer complains about Circuit City.
Ben, your pool analogy is very good. It's also true that after a stone is thrown in a pristine pool, once it hits the filth on the bottom, it takes awhile for the scum to rise to the surface.
I think the Troll Squad has developed a new method of bouyancy that allows them to rise at a record pace.

First off... this was not settled with a verdict it was settled out of court because Circuit City just has that kind of money...

Secondly the main reason why this law suit was set on Circuit City is because the font type on our ad was one point too small then the legal set limit... nothing huge

And then there was the "in stock" issue... which does plague retailers is stock issues... sorry if you were one of those people...

Anyway... there was no verdict to this, this was settled out of court...

No big deal... and hey Ben... you don't have to be waiting for EVERYONE to post... there are better things in life

Thats some good stuff. I wonder how long it will take the CC Troll Squad (Chris,Alex,Jason) to show up and try to point out how the State of New Jersey is a liar, cheat, swindler, and generally trying to scam Circuit City instead of the other way around.

There whole mantra of "CC walks on water" sorta breaks the surface tension on the pool, and sinks, when it ends up in court.....with a verdict.

Sorry David to hear about you situation with Circuit City....Below is a little bit of news I thought you might find interesting. And as a sidenote, I'd stop responding to Pete or whatever his name is, it's obvious this site is his only life outside of CC. You'd probaly get to him more by just plain ingnoring as oposed to feeding his fire.

Circuit City Settles with New Jersey

October 21, 2005
Electronics retailer Circuit City has agreed to settle charges with the State of New Jersey, after Attorney General Peter Harvey sued the chain over some of its advertisements. The company will pay $173,220 in civil penalties and investigative costs and will comply with statutes and regulations governing advertisements.
This is only New Jersey's most recent litigation against Circuit City. The consent judgment settles a lawsuit filed in December 2004, against the company. The lawsuit alleged that Circuit City violated New Jersey's Consumer Fraud Act and Merchandise Advertising Regulations, as well as terms of a 1996 Agreement of Voluntary Compliance, in its advertisement of Zero Percent (0%) interest financing offers.

October 21, 2005
Electronics retailer Circuit City has agreed to settle charges with the State of New Jersey, after Attorney General Peter Harvey sued the chain over some of its advertisements. The company will pay $173,220 in civil penalties and investigative costs and will comply with statutes and regulations governing advertisements.


This is only New Jersey's most recent litigation against Circuit City. The consent judgment settles a lawsuit filed in December 2004, against the company. The lawsuit alleged that Circuit City violated New Jersey's Consumer Fraud Act and Merchandise Advertising Regulations, as well as terms of a 1996 Agreement of Voluntary Compliance, in its advertisement of Zero Percent (0%) interest financing offers.

The lawsuit also alleged violations for not having advertised items available for purchase and in the use of footnotes that explained terms and conditions relevant to consumers.

Circuit City also resolved 37 customer complaints since Consumer Affairs filed its lawsuit. Those consumers received $3,918 in refunds.

A magnifying glass shouldn't be required to read footnotes that tell consumers all the details of a seemingly great deal, Acting Governor Richard J. Codey said. Headlines proclaim but footnotes explain and this settlement prohibits the obscuring of any relevant information. We want consumers to know all the facts before they sign on the dotted line.


We make sure that customers get what they pay for and don't get tricked out of their money by slick marketing campaigns. Circuit City will adhere to this agreement and the terms of the 1996 agreement of voluntary compliance, Harvey said.

Consumers are entitled to clear and conspicuous disclosure of the terms and conditions of the offers presented to them.

Circuit City is paying $150,000 to settle the lawsuit brought by the State, and $23,220 in reimbursement for costs in investigating this matter.

Under the settlement, Circuit City agrees to:

Comply with the State's General Advertising Regulations;

Not utilize any type, size, location, lighting, illustration, graphic depiction or color resulting in the obscuring of any material fact, in the advertisement of Zero Percent (0%) interest offers and merchandise cards;

Have a sufficient quantity of sale items in inventory or otherwise available for immediate purchase;

Plainly mark all merchandise offered for sale with a stamp, tag, label or sign either affixed to the merchandise or located at the point where the merchandise is offered for sale; and

Comply with all provisions of the 1996 Agreement of Voluntary Compliance regarding advertisement of Zero Percent (0%) finance offers.
It's been said that the devil is in the details. But sometimes consumers have a devil of a time in first finding and then reading the footnotes that contain the details. Circuit City will provide those details to consumers in footnotes that are easy to find and read, as required in this settlement, Consumer Affairs Director Kimberly Ricketts said.

Yes that is whom I was speaking of. I don't think we need to prepare. Whatever they seem to come up with in rebuttal I'm sure it will be as "helpful" as they have been. This is why I shop online. LOL Good luck in your future purchases David. Hope you don't encounter these problems again.

When you said attack, I'm sure you must have been referring to the "help" that is constantly offered by Circuit City employees on this site. Maybe if we circled the wagons we could last until morning from this withering "help" we're receiving.

I find it interesting that the people that work for C.C. defend other workers THEY DON'T KNOW. I find it easy to believe David got the shaft by them. To back a company is one thing, for all these people to think EVERY manager is nice or honest ALL the time is just...dumb. David commented on a bad experience and you people came out of the woodwork to attack. If he was trying to scam C.C. why would he not have noticed an overcharge of that amount? Sounds like he has no problem spending money. He wants his money to be spent well, simple. I know the C.C. people would be mad as hell seeing on how what he got ripped off was most of a weeks pay check. Most of the C.C. comments were rude and nasty. WOW what customer service. I as a teen worked in retail, I bit my lip no matter what. That was part of the job. Have you C.C. people ever got ripped off for your hard earned money? Did you go to the store and thank them for scamming you for a sale? Or did you get upset? . The good news for all the C.C. people on this post, you would make good lawyers, your great double talking, B.S artists. OKAY READY...........ATTACK!!!!!!!!

I hope my experience is at least somewhat related to the original complaint. I agree wholeheartedly with the consumer in this case. Circuit City could have had a happy customer and anticipated that this consumer would be loyal because Circuit City gives high priority to providing outstanding customer service.

I'll try to keep my experience with a Circuit City Store in Bellevue, WA brief...

About a year after buying a new computer, I decided that I would upgrade my RAM from 256MG to 512MG. I went to my local Circuit City store to buy the memory.

I looked at the memory chips available and wasn't sure what was the right chip for me. I contacted the nearest Customer Service Agent. I assumed that since this individual worked in an electronics store and was specifically assigned to work in the computer hardware section that this was a man with some level of expertise and knowledge. I depended on him to help me make the right purchase. This employee presented himself as knowledgable and very experienced in memory upgrades. He asked me all the important questions relevant to buying a memory chip. After I answered all he questions he did not hesitate and selected an item from the display. I looked at the item and price. I was satisfied that this appeared to be the item I was looking for. I asked the gentleman if he could spare a few moments of his time explaining how I should install the RAM chip. He again appeared to know his stuff.

I took the RAM chip home and with the help of a friend I installed the chip as directed by the Circuit City employee who said this memory chip, and only this memory chip, was the right one for my computer. He did not present any other options. This was the RAM chip for me he told me with no hesitation.

So, I install the RAM chip into my computer following the directions of the Circuit City employee. It is easily installed. I continue to follow the Circuit City employee's instructions that involve booting up my computer following the installation of RAM.

Within seconds of booting up the computer, the machine made a high pitched whining sound. I immediately knew something was wrong and attempted to turn off the computer.

It was too late.

I opened the back of the computer only to find smoke coming from the installed RAM chip. The smell of burning plastic throughout the room.

I contacted the on-duty manager at the Circuit City and informed him of what had just transpired. I foolishly assumed that Circuit City would be concerned and want to discuss ways to address the fact that my computer was no longer a computer but more closely matched the description of a large metal piece of sh*t that did nothing. I mean nothing.

I am more than just naive and foolish I guess. Not only did the Circuit City Manager tell me that the company assumes no responsibility for hardware installed by the consumer, he scolded me for not verifying that I was installing the correct RAM.

I am by nature a calm person. I am not rattled easily. I felt this conversation needed to be discussed in person, so I drove to the Circuit City store and asked to please speak with the on-duty manager. As I stood waiting at the Customer Service desk for over 20 minutes, I asked an employee to remind the manager he had someone waiting for him. The employee told me the manager left for his lunch about five minutes ago. I inquired if he knew I was waiting to speak with him. I was told the manager knew I was in the store waiting to speak with him, but he decided this was the best time to go for lunch and neglected to inform me of his departure.

I waited for the next day and went back to the Circuit City store. A different manager was on-duty and I thought that this is perhaps what my situation required, a fresh perspective from a different manager. I guess Circuit City Manager School does their job very well. I got a verbatim answer from this manager as well.

I told the manager that if not for the fact that their employee told me with complete confidence and assurance that I was about to install the right RAM, I would not have installed the RAM and my computer would still be running. I thought my argument was reasonable and I felt confident that once I explained how the RAM chip came to be installed on my computer that Circuit City would see that they had to assume responsibility for selling me not only the wrong product, but a product that resulted in my investment being destroyed. My argument fell on deaf, and I have to be mean for a moment, also quite ignorant, rude and sarcastic ears.

My computer was toast. Circuit City was done talking to me. I wrote Store Managers, Regional Managers, District Managers. I wrote to corporate offices. I asked for the Better Business Bureau to get involved. I made a report to the Washington State Attorney General Consumer Affairs Division.

Without exception, every attempt I made to get Circuit Circuit to assume responsibility for destroying my computer failed. I have to admit, Circuit City does not waiver from it's policies. It did not admit any wrong-doing and my efforts to get help from various consumer agencies and governmental agencies finally ran their course. After perhaps six months with no computer and no home internet access, I had to face the realization that Circuit City had won.

I had to buy a new computer. I contacted the company where I had purchased my recently deceased computer. The computer company reminded me that when I bought my current computer

If that is rude you have lived a pretty sheltered life. Wow, I didnt agree with you, how rude. Anyway how about answering my question about the install charges. =D

If that is rude you have lived a pretty sheltered life. Wow, I didnt agree with you, how rude. Anyway how about answering my question about the install charges. =D

If that is rude you have lived a pretty sheltered life. Wow, I didnt agree with you, how rude. Anyway how about answering my question about the install charges. =D

If that is rude you have lived a pretty sheltered life. Wow, I didnt agree with you, how rude. Anyway how about answering my question about the install charges. =D

Chris,

You have a definate mental disease if you can't read your own posts and tell me you haven't been rude. Calling someone stupid is rude. I don't know why you can't seem to read, but I've already told you that I was charged $149 for the software and "labour" as you put it. It doesn't matter how many times I add up the receipt, the charge just doesn't seem to go away. I know, maybe your store uses invisible ink!

Here's a few examples of your generous assistance:

"As for your refund on installs that is laughable." "You should be happy with that and take your lesson about how security software works."

"First of all this site wasnt created for people to b***h and moan."

"When you figure out how much you would have to pay for crappy virus protection vs good and insured virus and spyware protecting buying Norton would have been a ripoff."

"You basically want $50 and even more money because you couldnt just bring your computer back and have it fixed."

"Just somebody who's too stubborn to see a good thing when its right in front of them."

"WTF is your problem anyway?!"

"I have news for you, customers lie, alot!"

"That is imature and just plain stupid. I could really care less about what you are doing with your life so get over yourself."

"Its not a case of me having selective memory but you making s**t up."


"Keep saying you're right. Someday it will actually matter to the rest of the world."

"I have learned that there is no reasoning with people like you. You are the same customer who will call me a "f&cking a*****e" and yell at me when we dont have stuff in stock."

"I await your "Ohhhhh, he's running away." And your "See, I was right all along." bullshit posts."

I wonder if you talk to your customers like that. I kind of doubt it since you still seem to have a job. Thanks again Chris for all your "help".

Maybe Ben could quote you from some of the other posts I've read on this site so that you could keep them all in a little scrap book, to savor in between pulling the wings off of flys.

Well "chris" or Ossimiho or whatever you want to be called (I like "Circuit City Troll") I would have to say that calling customers "crooks" is pretty d**n rude!

May not have been this thread, but its your standard M.O.


And then there is this issue of you "helping" people. I think its pretty rude to say your "helping" when all you do is bash, avoid, taunt, mis-lead, and make up excuses by the truckload.

So yes, your pretty rude, and honestly your a freaking joke in my book.

Get off your high horse and come back to reality. You help nobody. Circuit City does not walk on water and they can do wrong. Admit it.

I dare you to point out in this thread where I was rude.

"When I refused to leave and started drawing a crowd"

That sounds pretty rude to me. You were agressive and were rewarded for it, congrats. There are items listed and they're total is what you pay, pretty straight forward. If the total of those items is less then what you payed you werent billed for the labour.

And yes I am trying to explain the problem, why is that wrong? I have fixed many, MANY customer issues this way. These problems are usually caused by miscomunication. Just check your recipt and let us know if you were charged.

Ben,

It's obvious that Chris will continue to try to explain away every complaint that is filed on this site. This latest attempt of trying to "explain" to me how to decode Circuit City's nearly indecipherable receipt is just another example. My receipt clearly shows I was charged $149 for labor and software.

The $50 that the manager gave me was only offered in an attempt to get me out of the store. I told him at the time that the issue was not resolved, and that I would be writing letters to his corporate office. Ironically, one of the "associates" laughed when I said this.

I won't try to return the software because Circuit City opened it, which makes it un-returnable. The cd is still unregistered, and will remain unloaded and sitting on my computer desk to remind me to be wary of the various ripoffs propagated by Circuit City, just in case I'm ever foolishly tempted to frequent their store again.

One thing he said does ring true though. It does no good to be rude to employees, which weakens your case, making you appear out of control, and causing the employee to dismiss your complaint. One of the things that made me successful in the resolution of my complaints was to remain logical and calm, while refusing to be taken advantage of.

On 10/07 I posted the only two reasons I could think of that could motivate someone from the "Troll Squad" to reply to legitimate complaints with lame excuses and insults. Talking with Peter made me realize that there is a third. It's apparent from his demeaning portrayals of typical customers who patronize his store, that he is frustrated at not being able to call them stupid lying scammers to their face.

It much the same manner that a disgrutled waiter will surrepticiously spit in the food of diners that anger him, Chris prefers the coward's route of attacking from the relative safety of the internet. Perhaps he is not suited for a customer facing job in retail. He sounds more like Circuit City management material to me.

As a matter of fact, all of the employees I dealt with at Circuit City were at least cordial until I posted my complaints on this site. While Alex, Jason, and Heather et al were misguided in their attempts to explain away Circuit City's motives, they at least, were nice about it.

The only rudeness came from Chris and Peter, and reflects poorly on the judgement of Circuit City in employing such hot heads.

Ben,

It's obvious that Chris will continue to try to explain away every complaint that is filed on this site. This latest attempt of trying to "explain" to me how to decode Circuit City's nearly indecipherable receipt is just another example. My receipt clearly shows I was charged $149 for labor and software.

The $50 that the manager gave me was only offered in an attempt to get me out of the store. I told him at the time that the issue was not resolved, and that I would be writing letters to his corporate office. Ironically, one of the "associates" laughed when I said this.

I won't try to return the software because Circuit City opened it, which makes it un-returnable. The cd is still unregistered, and will remain unloaded and sitting on my computer desk to remind me to be wary of the various ripoffs propagated by Circuit City, just in case I'm ever foolishly tempted to frequent their store again.

One thing he said does ring true though. It does no good to be rude to employees, which weakens your case, making you appear out of control, and causing the employee to dismiss your complaint. One of the things that made me successful in the resolution of my complaints was to remain logical and calm, while refusing to be taken advantage of.

On 10/07 I posted the only two reasons I could think of that could motivate someone from the "Troll Squad" to reply to legitimate complaints with lame excuses and insults. Talking with Peter made me realize that there is a third. It's apparent from his demeaning portrayals of typical customers who patronize his store, that he is frustrated at not being able to call them stupid lying scammers to their face.

It much the same manner that a disgrutled waiter will surrepticiously spit in the food of diners that anger him, Chris prefers the coward's route of attacking from the relative safety of the internet. Perhaps he is not suited for a customer facing job in retail. He sounds more like Circuit City management material to me.

As a matter of fact, all of the employees I dealt with at Circuit City were at least cordial until I posted my complaints on this site. While Alex, Jason, and Heather et al were misguided in their attempts to explain away Circuit City's motives, they at least, were nice about it.

The only rudeness came from Chris and Peter, and reflects poorly on the judgement of Circuit City in employing such hot heads.

Keep saying that!

Anyway I think I may know what the problem is. Our POS will charge the customer for installs but it gets discounted right away. It does this so it can show up on the recipt when there are problems. What I think might of happened is you got charged for the installs but it got discounted right away. Add up everything on your ticket and see what it comes out to minus tax. If the total is less then $60 or whatever it was you were charged the installs were free. Also it sounds like you got a refund for the labor, the $50. You cant return software as I think its illegeal. Its just too easy to make copies and any employee who returns software will be fired. Again just an idea.

Dont pay any attention to "Chris" or Omessihio or whatever he calls himself. Hes just a little Circuit City troll that bashes the consumer every chance he gets. He has "helped" nobody but CC. He cant ever admit CC can do wrong. And he thinks all consumers are crooks.

His comments like....

"I was trying to find out some information to HELP YOU!"

.....are nothing more than a sham.

Not one consumer on this site takes him seriously, along with Alex and Jason. I have no doubt these morons work in the same store. Obviously you cant go by their names, or the places they say they live.

Chris,

Consider that fair warning. I don't intend writing a letter to your employer, but there are all kinds of consumers that read these posts that come here in various stages of anger. Someday you will go too far, and one of those who you attack will make sure you get what you so richly deserve.

Chris,

English Lesson

I usually charge for english lessons, but I'll make an exception in your case. What do you call "F&cking a*****e, bullshit, and WTF"? Did you or did you not call me stupid? I guess it's just another case of your selective amnesia recurring. You started the name calling Chris.

Again, I never asked for your help, and don't want or need it. My issues are resolved. The only thing you are accomplishing by continuing to post is to prove your inability to look at things fairly, and to come up with a rational arguement.

By the way, Circuit City has 60,000 employees according to one of the other workers at your company. Guess what? We consumers outnumber you, and without us, you don't have an employer or a job. That shouldn't be a problem for you though, because you could always take that 146 IQ your so proud of and get another job designing rockets. Or maybe you would better suited as an english professor.

I'm sorry to burst your bubble, but an oral IQ test administered and graded by your mother doesn't qualify as a true test of your intelligence.


Let's see.. How should I word this letter to the corporate office? To the office of the President;

Dear sir,

There is an employee of your company that is calling all customers who patronize your store as stupid liars and scam artists. He uses curse words when he can't come up with valid arguements to explain away consumer complaints on the website www.ripoffreport.com. He represents himself as an employee of Circuit City. He works at the York Pa store and goes by the name of Chris. He is giving your company a very bad name.

Yours Truly,

Ok, please go back and tell me where I called you names and used profanity. Its not a case of me having selective memory but you making s**t up. You also cant just say "I was proven wrong" like it is a fact. Its an opinion plus I really have no idea what you are talking about because I never intended to make a point in the first place. I was trying to find out some information to HELP YOU! Keep saying you're right. Someday it will actually matter to the rest of the world.

I never intended to hide who I am. I never really thought I would have to because my goal was to help people. Also seeing as how I just recived a raise and am in line for a promotion I highly doubt I am a liability. My customers speak for me. The only "bad" thing I have done was disagree with you. I have learned that there is no reasoning with people like you. You are the same customer who will call me a "f&cking a*****e" and yell at me when we dont have stuff in stock. Anything I say will just be adding fuel to the fire. Because of that I am done.

I await your "Ohhhhh, he's running away." And your "See, I was right all along." bullshit posts. I'm gonna go enjoy myself and play guitar, later!

Peter,

Are you sure you're on the right thread? I never returned anything. I think you're confused, or maybe all that sun you got on the beach fried your brain.

I suggest thet you read the post that you are replying to. How ironic that you would be calling me a moron. "Methinks" you need to check your facts. With every word you write, you prove my point. Thank you.

Peter,

Are you sure you're on the right thread? I never returned anything. I think you're confused, or maybe all that sun you got on the beach fried your brain.

I suggest thet you read the post that you are replying to. How ironic that you would be calling me a moron. "Methinks" you need to check your facts. With every word you write, you prove my point. Thank you.

Peter,

Are you sure you're on the right thread? I never returned anything. I think you're confused, or maybe all that sun you got on the beach fried your brain.

I suggest thet you read the post that you are replying to. How ironic that you would be calling me a moron. "Methinks" you need to check your facts. With every word you write, you prove my point. Thank you.

Peter,

Are you sure you're on the right thread? I never returned anything. I think you're confused, or maybe all that sun you got on the beach fried your brain.

I suggest thet you read the post that you are replying to. How ironic that you would be calling me a moron. "Methinks" you need to check your facts. With every word you write, you prove my point. Thank you.

The next thing you know, this guy, who is soooo proud of himself for "getting out of" paying the restocking fee, is going to post a complaint about how prices of consumer electronics have so very unfairly gone up ... thanks to "customers" like him who "rent" merchandise, leaving the store at a loss.

How do you think such scams affect the retail industry? Higher overall prices, moron.

Chris,

It's too bad that you didn't take the advice of Jason and drop your invective. I would quote your words from the various responses above if I thought it would do any good, but obviously you have developed an advanced case of selective amnesia that would immediately infect you as soon as the words passed over your eyes.

Anyone reading this thread, that is anyone without a pre-existing bias toward your company, would see that indeed you have been shreaded, and rightly so. If you want to make a point, you rely on reason and logic, and admit that you have been proven wrong when appropriate, as I did. You don't resort to cursing, or make assumptions of facts you have no knowledge of. I guess they didn't teach you that at Mensa, (sorry, I couldn't resist).

As far as my threatening your job, you just don't get it, do you? Where do you work, at the Circuit City on 2980 Whiteford Road, York Pa. 17402, telephone number 717-757-4050? Not too anonymous are you? It's you who are putting your job in danger by cussing out customers, calling them liars, and portraying them as ignorant cheats. WTF.. let me see, what could that stand for? Let me guess, were you referring to the World Trade Federation?

Cut your losses Chris, and stop allowing people to identify your weak rantings with your employer's image. Is it so hard for you to accept that a customer may have finally succeded in standing up for his rights? Do me a favor. Print out this entire thread and save it for perusal in thirty years when you're my age, and have paid your dues. Read it with a sense of wonder that you could have ever thought and expressed yourself in such a manner. Think back, and ask yourself why you didn't stop before things got out of hand, and how you could have defended a company that is bound to abandon you when you become a liability.

Nobody attacked you and you didnt rip anybody to shreds. For my part I was trying to see what the problem was and I offered the reason why there might have been confusion. I also dont appreciate you threatening my job. I have done nothing to desereve it.

Thank You Jason,

As I stated earlier, I'm satisfied with the outcome of both of my complaints with Circuit City. I was simply trying to make my point. If people who reply to this thread can't accept that, and continue to attack me, I will continue to shread them in return. All they have to do to end their embarassment at my hands is to stop attacking.

To set the record straight for the last time, I didn't get more than I was owed, I took and accepted a $99 loss, chocking it up to inattention on my part. I would be within my rights to try and recover that also, but I won't.

As a matter of fact, on my other complaint that was resolved by the manager of the local store here in Seaside, I was reimbursed the entire $180 promised on both rebates. It's possible that $50 of that amount may still be coming my way via the rebate process. I brought that up to the manager and told him that if I received any other funds through the mail connected to those two rebates, I would return that money to the store. Although it may be naive on my part, I believe in the promise of justice.

As you may have gathered, I have the resolve, the tenacity, and the tools to stand up for my rights, and refuse to be dumped on by people with a hidden agenda who assume my motives are selfish.

i would say... for the gentleman's issue at hand.... i would say it was solved... end of story...

they gave the gentleman more then what he was owed... and there should be no more fighting about it..

Well, well, well, it seems I may have touched a nerve. How does it feel Chris and Peter? Is it a little different when the shoe is on the other foot? By the way, Chris, thanks, but I really didn't ask for your "help". Your assertion that this site has provided an option to identify you as an employee so that you can "help" is laughable. In my opinion the option is there to try and coax a little honesty from the ever-present trolls posing as "consumers".

The banners on the home page of this site make clear the intention of it's creators. Your sniping and constant refusal to acknowledge fault by your employer is more telling of your intent than your professions of trying to "help". I'm happy for you over your IQ of 146, it must be very fullfilling to broadcast that fantasy to the world.

I, on the other hand, was sincere in my warning about the possibility of Circuit City finding out about your posts and firing you. If you think anything you do here is anonymous, you better take another IQ test! I don't want to see anyone lose their job over a misguided attempt to "protect" their company.

And Peter, welcome back! Did you forget that I was the original author of this thread? Is it really me who is waiting poised by my computer, trolling all threads, ready to pounce on any hapless soul who wanders by? I seem to recall getting emails when someone replies to my complaint. Hummm..., I wonder if you got an email too? Or maybe you're just psychic.

Seriously folks, let's examine motives here. Why do you think anyone would spend time replying to another persons post about ill use at the hands of the company they work for. I can only think of two reasons. Either they are getting paid by their employer to do so, or something else is compelling them to waste their spare time trying piss people off by calling them stupid. If you see yourself as the former, both you and your company should crawl back under your rock. If you are a victim of the latter, you have a mental disease, get help.

When a consumer posts a complaint on this site they have the right to be heard without immediate attacks from the likes of you Chris, and you Peter. It's not censorship I'm after, it's honesty. Scroll on up to the part where I say I was culpable for not noticing what I was being charged for on my receipt, however vague it may have been. That is what is know as a concession. Look it up.

I'm sorry, that was probably asking too much, since you probably don't own a dictionary. Here is Webster's description of the word CON-CEDE 1: To admit to be true 2: Grant. Yield syn allow. Acknowledge, avow, confess.
Go ahead, it's good for the soul. You might enjoy it, and it would be so refreshing for the rest of us!

Notice how Peter above cant even stick to the issue and now has restort to personal attacks.

I'll add that to the list of excuses that the CC Troll Squad uses.....

1. The consumer is the crook not us.
2. We ran out and it wasnt in stock.
3. Our obligation to you has ended.
4. Can't you people....just follow the policy (must be said with a "Rodney King" shudder and tone in your voice).
5. Your the only poster here...so the issue doesnt matter.
6. Call the manufacturer, they made it, just because you bought the warranty with us doesnt mean WE have to fix it.
7. The policy is on the recipt, thus you knew what you were getting into AFTER you got into it.
8. Your spelling and grammar on this website stinks, thus your argument is without merit.
9. If you dont like it leave.
10. Matter of fact we dont want customers, I wish they would all go away. All of you leave!
11. We have the right to charge a restocking fee on broken and defective products regardless of what you think or what we told you at the time of sale.


And now....for number 12.....drum roll puh-leeze.......a hearty thank you to Peter...the latest member of the CC Troll Squad.....

12. I was on vacation....and shall attack you personally without even touching on the issue at hand.


I'm sure I left zillions out. But hey! I dont want to really put them all up. Its really fun to watch them repeat excuses they forgot they already used.


Ok folks time to stick to my guns again.....

IF A PRODUCT IS BROKEN OUT OF THE BOX....REPLACE IT.....OR REFUND THE MONEY.

HONOR YOUR WARRANTIES.

Notice how Peter above cant even stick to the issue and now has restort to personal attacks.

I'll add that to the list of excuses that the CC Troll Squad uses.....

1. The consumer is the crook not us.
2. We ran out and it wasnt in stock.
3. Our obligation to you has ended.
4. Can't you people....just follow the policy (must be said with a "Rodney King" shudder and tone in your voice).
5. Your the only poster here...so the issue doesnt matter.
6. Call the manufacturer, they made it, just because you bought the warranty with us doesnt mean WE have to fix it.
7. The policy is on the recipt, thus you knew what you were getting into AFTER you got into it.
8. Your spelling and grammar on this website stinks, thus your argument is without merit.
9. If you dont like it leave.
10. Matter of fact we dont want customers, I wish they would all go away. All of you leave!
11. We have the right to charge a restocking fee on broken and defective products regardless of what you think or what we told you at the time of sale.


And now....for number 12.....drum roll puh-leeze.......a hearty thank you to Peter...the latest member of the CC Troll Squad.....

12. I was on vacation....and shall attack you personally without even touching on the issue at hand.


I'm sure I left zillions out. But hey! I dont want to really put them all up. Its really fun to watch them repeat excuses they forgot they already used.


Ok folks time to stick to my guns again.....

IF A PRODUCT IS BROKEN OUT OF THE BOX....REPLACE IT.....OR REFUND THE MONEY.

HONOR YOUR WARRANTIES.

Notice how Peter above cant even stick to the issue and now has restort to personal attacks.

I'll add that to the list of excuses that the CC Troll Squad uses.....

1. The consumer is the crook not us.
2. We ran out and it wasnt in stock.
3. Our obligation to you has ended.
4. Can't you people....just follow the policy (must be said with a "Rodney King" shudder and tone in your voice).
5. Your the only poster here...so the issue doesnt matter.
6. Call the manufacturer, they made it, just because you bought the warranty with us doesnt mean WE have to fix it.
7. The policy is on the recipt, thus you knew what you were getting into AFTER you got into it.
8. Your spelling and grammar on this website stinks, thus your argument is without merit.
9. If you dont like it leave.
10. Matter of fact we dont want customers, I wish they would all go away. All of you leave!
11. We have the right to charge a restocking fee on broken and defective products regardless of what you think or what we told you at the time of sale.


And now....for number 12.....drum roll puh-leeze.......a hearty thank you to Peter...the latest member of the CC Troll Squad.....

12. I was on vacation....and shall attack you personally without even touching on the issue at hand.


I'm sure I left zillions out. But hey! I dont want to really put them all up. Its really fun to watch them repeat excuses they forgot they already used.


Ok folks time to stick to my guns again.....

IF A PRODUCT IS BROKEN OUT OF THE BOX....REPLACE IT.....OR REFUND THE MONEY.

HONOR YOUR WARRANTIES.

Notice how Peter above cant even stick to the issue and now has restort to personal attacks.

I'll add that to the list of excuses that the CC Troll Squad uses.....

1. The consumer is the crook not us.
2. We ran out and it wasnt in stock.
3. Our obligation to you has ended.
4. Can't you people....just follow the policy (must be said with a "Rodney King" shudder and tone in your voice).
5. Your the only poster here...so the issue doesnt matter.
6. Call the manufacturer, they made it, just because you bought the warranty with us doesnt mean WE have to fix it.
7. The policy is on the recipt, thus you knew what you were getting into AFTER you got into it.
8. Your spelling and grammar on this website stinks, thus your argument is without merit.
9. If you dont like it leave.
10. Matter of fact we dont want customers, I wish they would all go away. All of you leave!
11. We have the right to charge a restocking fee on broken and defective products regardless of what you think or what we told you at the time of sale.


And now....for number 12.....drum roll puh-leeze.......a hearty thank you to Peter...the latest member of the CC Troll Squad.....

12. I was on vacation....and shall attack you personally without even touching on the issue at hand.


I'm sure I left zillions out. But hey! I dont want to really put them all up. Its really fun to watch them repeat excuses they forgot they already used.


Ok folks time to stick to my guns again.....

IF A PRODUCT IS BROKEN OUT OF THE BOX....REPLACE IT.....OR REFUND THE MONEY.

HONOR YOUR WARRANTIES.

I only have one account on this site. I changed my name because I dont want to be confused with another Chris, its that simple. Also WTF is your problem anyway?! I dont know why this is important but my IQ was 146 the last time it was tested. The average is 100-110 so your personal insult was wrong as well as uncalled for. If you treated the people at the store the same way you are treating us here is no wonder they werent willing to help you. At no point was I rude or insulting. I wanted to find out the information so I could explain it to you. I'm sorry if it seems like I was calling you a liar, I wasnt. Many times there can be miscomunications that cause problems. Customers always overeact and think we are calling them liars when we are really trying to find out as much information as possible. And I have news for you, customers lie, alot! So much infact that everything that is said to me I have to take with a grain of salt. I dont like it but its something that comes with the job.

You are the one who is fanning the flames of your post. You even came back to say you werent being bothered. That is imature and just plain stupid. I could really care less about what you are doing with your life so get over yourself.

If you people want to spit in the face of fairness and get pissed when we defend our store go away. You basically want censorship and that goes against the point of this services. Again there is a reason why I have a "an employee of the company listed" option. Its to prevent a fair base and to help resolve issues.

Sorry to disappoint you, David, but I was on vacation the past week, relaxing down at the beach. That must have been terribly frustrating for you, as you sat aimlessly in front of your computer all week long, searching and waiting hopelessly for more fuel for your hot-headed fire, hence a rebuttal that never came. What a pity that your life is so boring that you must resort to devoting your existence to posting outrageous remarks on internet bulletin boards. As for myself, I am well-rested and rejuvenated after a lovely vacation with family and friends, and I also see no reason to respond to your latest nonsensical remark as it is purely "hogwash" as your kind may say, and indicative of your need for more constructive hobbies. Signed, yours truly,

David,

Thats a good one!

CIRCUIT CITY TROLL SQUAD

It fits.

While I doubt that all of these little CC patriots are the same person. I do think that this "chris" or "omessio" or whatever he wants to be called certainly has many alter egos.

Stick to your guns man. Its almost humorous to see how many excuses they can pull on one issue. Its almost like going to Circuit City Customer Service (oxymoron?) desk in an actual store. They will do everything possible to aviod being honest.


IF A PRODUCT IS BROKEN RIGHT OUT OF THE BOX.....REPLACE IT.....OR REFUND THE MONEY.

HONOR YOUR WARRANTIES.


(sorry have to throw that in....it gets the Trolls to make something new up as an excuse every time)

What took you so long Peter? Did reading a response with no spelling or grammatical errors intimidate you? As far as this particular complaint is concerned, I consider the $99 and change lesson that I learned was justified. I agree that I should have read the receipt more closely before I left the store, and that's my only concession.

You see, I am proud of the fact that I can be taken at my word, unlike the salesman and the manager at the Circuit City I shopped at, where I was told there was no charge for the software or it's installation, and that my purchase didn't qualify as a package. I'm sure that you read my other post about Circuit City refunding the $180 for the rebate they promised to me, then subsequently denied. That was just another example of the manager lying to me to make a sale.

I imagine that most Circuit City employees are honest, but that was certainly not the case in the store where I shopped. The Corporate Office seems to have agreed with me also. What I find hard to stomach is trolls like you who attack every post as if the consumer was lying, and that everyone who complains of an injustice is trying to pull off a scam, or is ignorant. It doesn't seem to matter to your breed that your store's policy
may be unjust, and that most people come into a store hoping to simply get some value for their dollar.

I've read the exchanges between Ben and you and your other alter-egos, and have wondered how many names you go by on this site. You don't strike me as having considerable intelligence, so I doubt that you are Heather from Chatham, or Alex, Jason, or Jay. You're more likely the Peter from Pony who resorts to curses and invective rather than offering a logical and defendable response.

I've also wondered if Circuit City pays you and your bretheran for this "service" you provide. If they do, I think they deserve a refund. Either way, false names or not, paid or unpaid, it really makes no difference. You and your kind provide no enlightenment, solve no problems, and simply take up space on this forum. Your sole purpose seems to be to enrage people who are posting legitimate complaints, I suppose in the hope of weakening their arguements. Psst.. It's not working.

Your unflagging attempts to defend your company come off as weak and petty, that's why your company doesn't choose to post an official response to these complaints on this forum. There is wisdom in that policy, which all large companies adhere to. If Circuit City really does pay someone to troll this site, it is a practice that is below contempt, and would prove that they really are the slimy company that some who post here believe they are.

Finally, there's one more thing for you and the Circuit City Troll Squad to consider. I have posted on other sites where people have written, portraying themselves as employees of a certain company, and siting policy and generally making themselves a defacto representative of said company. I work for a large company that was being mentioned on those sites, and have learned of the firing of those employees for doing the very same thing that you have been doing. So be careful how you represent yourself. Large companies do not appreciate being "defended" without their approval.

First of all this site wasnt created for people to b***h and moan. It was created to help consumers and companies resolve problems. That is the whole reason there is a "I work for so and so company" option before you post. Secondly there are no knee jerk reactions. Getting offended by the fact people defend policy seems like a knee jerk reaction! Thirdly CC dosent make that software. Its called Panda and its probably the best anti virus software made. Fourthly (too many numbers!) you were not lied to. My guess is you baught a "package" that had the software in it. And even if you didnt you probably should have noticed a $100+ charge on your recipt. Fithly Norton is a program made by Saymantec. Your computer did not come with a copy of Norton, just a trial. Its something you would have had to have purchased down the road. When you figure out how much you would have to pay for crappy virus protection vs good and insured virus and spyware protecting buying Norton would have been a ripoff. Sixly (a word?) you conceded when you took your gift card. You basically want $50 and even more money because you couldnt just bring your computer back and have it fixed. I dont see why you people freak out after a bad experience. Computers are not perfect and never will be. Sometimes things are missed out of the box, its the nature of the business. There is no ripoff here. Just somebody who's too stubborn to see a good thing when its right in front of them.

I know that Circuit City doesn't make any software, but it would be hard to tell from looking at the outside of the cd box. It says Circuit City all over it and Circuit City "IQ Crew" emblazoned on the front. These aren't stickers, to the contrary, they are done professionally and are packaged and worded to convey a sense of confidence in the expertise of the technicians of Circuit City. On the back it says that there is a combination of programs put together by Circuit City included on the disc. The cd was opened by them and loaded by them. I still haven't loaded it on my computer because I don't need it.

You are also ignoring two essential aspects of this complaint.

#1. They told me it was complimentary, then charged me $149 for it. A little deceptive, don't you think.

#2. I was transferred to the "IQ Crew" installer who loaded the software and I was instructed to return the computer to factory defaults, not to bring it back to the store to have it done over.

What amazes me about all of you defenders of your companies deceptions, that are coached in the guise of "policy", is that you can't see how your very arguments are accomplishing exactly the opposite of what you want them to. My complaint, and most of the complaints of the other almost 400 postings about Circuit City that I've read on this site, are valid at their core.

Large companies choose not to answer individual complaints publically because it makes them look petty. You and your ilk should take a lesson from that little slice of wisdom, and stop offering inane excuses why your company has failed to be honest and fair in these compaints.

This site was intended by it's creators to be an avenue of recourse to victims of a ripoff, either actual or perceived. By posting knee-jerk attacks of every complaint, no matter how logical and valid the complaint may be, you severely undermine your position. I would suggest that you do a better job of picking your battles, if battle you must.

What software did they install? Circuit City dosent make any software so it will never be "our software". Even if the installer admitted he installed it wrong why not just have him do it again. That $140 went to more then just software. He did many other things to your computer to make it run much faster and more stable then it would out of the box. Not selling anything here but the install services are really great and you made the right choice having them done. I would have just let them do it again.

Peter,

I'm concerned about you. Maybe you could go down to Circuit City, where either you or one of your relatives works, and they could sell you a new brain.

#1. I told you that the title of this complaint wasn't mine. It was changed by the screener I suppose. If I ever wrote "defective labor" than I humbly apologize. What's your excuse for being such a wad?

#2. If you read my first complaint you would see that I had never touched the computer because I had just bought it and Circuit City told me that they wanted to load software on it for me as a courtesy before I picked it up. They screwed it up before I ever plugged it in.

#3. Maybe a remedial course on reading would be a good idea. By the way, Methinks is not a word, even if you think it's cute.

#4. Circuit City seems to have agreed with me, so maybe you could vent elsewhere.

I don't think you read what I wrote, either that or you didn't understand it. I was told by the person who installed the virus software that it was done incorrectly. I pointed out to him how the process flowed when I started it from scratch after his suggestion to return the computer to factory defaults.

I told the salesman and the store manager before I bought the computer, and before they installed the software that I had dsl. The installation tech said that their software was at fault for not allowing the programs I was trying to install. Just in case you're wondering, the programs were vaild, new Microsoft office applications.

Norton and Symantec, and the firewall I use did not interfere with my access to the internet or with the loading of my software, contrary to your assumption. If you could get over being an apologist for Circuit City and stop assuming everyone is out to rip off big business, you might be able to see that.

On one of my other posts I was able to get Circuit City to live up to their promise to me and give me the $180 rebate they promised me on this purchase. I did so by being logical and forthright, and being willing to go all the way because I new right from wrong. Circuit City saw the wisdom of not fighting a losing battle in my case and did the right thing.

I won't pursue any other refund for the labor because I believe I've made my point with them now. I simply wanted to have them admit they were wrong and to acknowlede me, and they did.

If your computer was brand new as you say, and you supposedly "hadn't even touched it yet," then why did it need to go in for service? Methinks I smell a dead rat here! Oh wait, it's you!

PS - Look at your title again ... you clearly wrote "defective labor," whatever that is ...

A car is a bit different then a computer. The installers did nothing wrong when they installed the software. Often times programs like Norton conflict with SP2 and cause problems. Also the firewall restricts access to the internet. If I had to guess it was installed properly, thats why it wouldnt let you connect. Did you tell the salesman that you had broadband? That in itself can cause problems.

As for your refund on installs that is laughable. No company will refund work they did properly. You also cant return software, as far as I know its against the law. The manager was doing you a favor by giving you a giftcard. You should be happy with that and take your lesson about how security software works.

Peter,
First, that was not my title, and I never wrote defective labor in my complaint. "My junk" as you put it, was the computer I had just bought from Circuit City and hadn't even touched yet. Circuit City should take a loss in this case because their labor provided me with nothing but problems. The computer was fine before they touched it.
Suppose you bought a new car and before you could take possesion of it, the car lot told you that they wanted to give you a complimentary tune up. When you picked it up and took it home you found that the engine had blown up because they had drained the oil. You also found out that they had charged you for the tune up. When you called them they told you to replace the engine yourself, not giving you the option to bring it in. Do you think you would be entitled to a refund of their labor charges?
When I talked to the technician over the phone who loaded the software he told me that this was a new program that Circuit City had started. He thanked me for pointing out to him later when I called him back that he had skipped a couple of steps in the set up of XP. He said he would remember that and tell the other techs in the office what I had found.
Obviously you have some connection to Circuit City, and it's you who are being disingenuous (look it up). I have no complaint about the product, just about how I've been treated. Perhaps a better title of this complaint would have been "Never admit that you're wrong if you are a manager for Circuit City".

As for your claim of "defective labor" ... there is no such thing!! Labor indicates that someone SPENT TIME WORKING on your junk. It does not have anything to do with your satisfaction of the work done .. Labor is labor and nothing more! So your claim of "defective labor" is totally unjustified right there!

Furthermore, why would you need a "refund" for this so-called "defective labor"? Labor is NEVER refunded in ANY industry unless a company wishes to do so and take a loss to themselves. The right thing to do would be to request that Circuit City make the problem right by fixing it again.

By requesting a REFUND on labor methinks you are trying to pull a fast one on the store by trying to get your junk fixed for free!